Reviews

Review Details

• Review fromCindy K

  Date: 06/17/2022

  1 star

  Cindy K

  Date: 06/17/2022

  Beware. Lies and deception. DO NOT sign anything without reading contract first. I was explained one thing and the contract said another.You do have 72 hours to retract and you must. I already signed and agreed and did not get a chance to read it before I talked with a cousin who had a bad experience with the same young man I dealt with. She agreed to only one application on behalf of her mother who had a bad ant problem. She did read the contract in time and it was for a year of service with several deductions for payment. She stated that this was not was she agreed to and wanted it cancelled. Called them a couple of times to make sure it was cancelled. It was a little late for me. I called number provided . Asked if was was calling oversees, and asked to talked to someone in the US. I was transferred and I asked about the contract which was not what what was explained to me and pretty much said I signed the contract, I had 72 hrs to cancel, he could not help me, I needed to talk to the main office.Called them back, talked with ***** who was nice and somewhat helpful. I asked questions, she said she was sorry for the miscommunication on behalf of the young salesman and offered me a discount on the second charge out of 5 charges of $169. It was not explained of an initial charge of $169 plus a charge of quarterly charges of $169. Said I was lied to, and that they are using deceptive practices. She agreed to talk to her superiors and get back to me by the end of yesterday because I needed to ask my neighbor behind me if she was signed up . I missed a call just before 5pm. I got call back from ***** this morning. To much wheeling and dealing, trying to get me to say yes and agree to new contract without seeing it. Told her of the lie that a neighbor behind me was signed up when she wasnt. Had to hang up saying she was wasting my time. Told her I would get back to her. Dont make this costly mistake.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tom,

  Thank you for taking the time to share your experience. We understand how frustrating it can be when there is a disconnect between what was explained and the terms of the agreement. Transparency is key, and it’s clear there was a misunderstanding regarding the contract details. We regret any inconvenience this has caused and want to ensure that your concerns are properly addressed.
  
  Please contact us at [email protected] so we can review your account and work toward resolving this issue. Your satisfaction is important to us, and we’d like to ensure you have a clear understanding of the terms moving forward.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGINA R.

  Date: 06/09/2022

  1 star

  GINA R.

  Date: 06/09/2022

  Beware of Ecoshield. It is a scam. I signed up with them to treat my property for ants. Their service did not work. When I asked them to cancel my service, they told me I would have to pay them $150 to cancel. When I asked why, they told me I had a 2 year contract with them. I did not agree to those terms. I was told if I was unhappy with their service, I could cancel anytime. The brochure the technician gave me said nothing about a two year agreement. I never saw a contract. The technician I signed up with no longer works for the company. How convenient. I believe this is called fraudulent concealment. It is a crime. If they come to your door, don't let them scam you.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gina,

  Thank you for sharing your experience. We understand how upsetting it is to feel misled about the terms of an agreement, and we take your concerns seriously. Our goal is to ensure full transparency regarding contracts and service terms, and we regret any confusion that occurred during your sign-up process. We want to address the cancellation and contract concerns you’ve raised and make sure they’re handled properly.
  
  Please contact us at [email protected] so we can review your account and investigate the situation further. Your satisfaction is important to us, and we’re committed to finding a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGwendolyn S.

  Date: 06/07/2022

  1 star

  Gwendolyn S.

  Date: 06/07/2022

  Did not perform service as described. Canceled and they are still charging me. DO NOT USE ECO SHIELD.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gwendolyn,

  Thank you for sharing your experience. We understand your frustration, especially regarding charges after canceling the service. We take concerns like this seriously and would like to resolve the issue promptly. 
  
  Please contact us at [email protected] so we can review your account and ensure the cancellation and billing concerns are addressed. Your satisfaction is important to us, and we’re committed to making this right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMon K

  Date: 06/03/2022

  1 star

  Mon K

  Date: 06/03/2022

  After my experience with a sales person in the ******, ******* area, I will NEVER do business with EcoShield EVER. The aggressiveness of the sales person was extremely unnecessary. All this did was turn me off of their company and apparently I'm not the only one. There was a post on Nextdoor in which another person in the area complained about the same person being rude and aggressive, stopping by their house at 9:30pm. Multiple posts followed with similar complaints. Good sales means making sales but it also means not ticking off everyone in the community.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Mon,

  Thank you for sharing your experience, and we’re sorry to hear that the sales interaction left such a negative impression. We understand how important it is for sales representatives to be respectful and considerate, and we regret that this was not your experience. Aggressive tactics are not in line with the standards we expect from our team, and we will address this matter internally to ensure it doesn’t continue.
  
  If you have any additional details or would like to discuss this further, please feel free to reach out to us at [email protected]. We appreciate your feedback and will take appropriate steps to ensure the community is treated with the respect it deserves.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJuan D

  Date: 05/26/2022

  1 star

  Juan D

  Date: 05/26/2022

  This company uses employees in their own vehicles, many times with out of state license plates. We live in a gated community and they used one appointment as a ruse to gain access and start canvassing the neighborhood. Several signs at the entrance say that it is private property and that soliciting is not allowed. Not even Girl Scouts are allowed to go door to door selling cookies.The next time they are seen in the neighborhood the police will be called and they will be issued a trespassing citation. Yes, we have our own fully accredited police department on site.Obviously I am not a customer, nor will I ever be.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Juan,

  Thank you for sharing your concerns. We understand the importance of respecting community guidelines and privacy, and we regret that this experience has caused frustration. Our teams are expected to follow local regulations and community rules, and we will review the situation to ensure this does not happen again.
  
  We take feedback seriously and would like to make sure this is addressed appropriately. If you have further details or wish to discuss the matter, please feel free to reach out to us at [email protected]. We are committed to maintaining professionalism in all of our interactions.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromRanda M

  Date: 05/24/2022

  1 star

  Randa M

  Date: 05/24/2022

  Horrible service. They charged me twice for a job not done. After I canceled they sent me a cancellation charge
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Randa,

  Thank you for sharing your experience. We understand how frustrating it is to deal with billing issues, especially when service expectations haven’t been met. We’d like to address the double charge and cancellation fee concern and ensure your account is reviewed thoroughly.
  
  Please reach out to us directly at [email protected] so we can investigate and work toward resolving the issue. Your satisfaction is important to us, and we’re committed to making this right.
  
  Sincerely,  
  Customer Feedback Team