Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 tires then they said they couldn't ship to my address unless I sent them a copy of my driver's license and copy of my debit card I didn't fell comfortable doin this asked for a refund was told there would be a 30% cancelation charge they only refunded me 18.00 out of 225.40

  Business Response

  Date: 06/06/2025

  Hi there,

  Unfortunately you gave us a mismatched address and we needed to verify your information as it appeared fraudulent. We did ask you to cover all but the last 4 digits of your card so we could verify who you were. When you refused we did have to ship the product back and were charged restocking and shipping. You were made aware of all of this prior and still chose this route. 

  Let me know if there's anything else I can do. 

  Thank you

  Customer Answer

  Date: 06/07/2025

  they are not telling the truth I was told they would not ship the product till I submitted their request which I chose not to do so there was no fees to ship the product back only thing they told me was there would be a 30% cancelation fee

  Business Response

  Date: 06/09/2025

  Hi there

  All product was shipped to the shipping facility and waited for you to verify your mismatched address. After you refused to provide proof of address product was shipped back to the manufacturer warehouse.

  Please let me know if you need any more explanation. 

  thank you

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tires from extreme wheels for an atv. After waiting a week and no shipping updates I called. They told me that I needed to pay another 85 dollars because it was an old item number on their site. So I asked for a refund. As of now its been a month since I ordered and 3 weeks since asking for a return. Keep being told to just wait another week for the refund. Worst company ever to deal with. This order is for my father inlaw so its very frustrating trying to get money back for someone else so we can just get tires that he needs

  Business Response

  Date: 05/22/2025

  Hi there,

  Sorry for any issues. I see this order was sent over to our refund department and was already taken care of. 

  Please let me know if theres anything else i can do.

  Thank you

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order for a wheel that showed on Extreme Wheels website as in stock April 16th. 2025. After more than a week, I followed up and was told that the order was not processed due to an address mismatch. I was asked to provide my credit card information along with a copy of my DL to validate the order. I refused and asked for the product to be shipped to my residence instead of the tire shop. I updated the information to my residence and waited for my product or tracking information. I followed up the following week was told the order was in process and I would get a tracking number. When no tracking came, I followed up the following week (May 1st) I was told that there was no update and I needed to be patient. I then got an email stating that if I cancel the order there would be a 20% fee on the refund. I called back asking for a status and was told there was no update the following week. On 5-7-25 I called again and was told there was no update. When I questioned the process and issue. I was told that there was nothing I could do and there was no manager or anyone to escalate to. I left a vmail after being hung up on by the sales person on the phone and got no response. On 5-13-25 I called again and asked for status and was told that there was no update that the process could take 30 to 60 days. I then asked for a full refund and was told I would get an email from the service department. No email was received. Today 5/15, I called again and got no response, no answer after holding for over 5 mins. I believe that this company is fraudulent and has stolen my money. They have refused to provide any tracking information on my purchase. I have gotten no updates as to the status of shipping other than being told that they are checking with their vendor. The sales people, if that is what they are, are rude and have hung up on me more than once.

  Business Response

  Date: 05/27/2025

  Thank you for reaching out. This order was sent over to refunds to be handled. 

  Let me know if theres anything else we can do. 

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 tires. Paid by credit ******** a mail saying they are not available.Asked for a refund Emailed for a refund Asked again and again It has been a month and nothing.They are thieves

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased rims and tires from extreme wheels before it was delivered we call and double check with them if it will fit the vehicle and they said yes. Never was we told about a return policy or shipping policy if they didnt fit if we would have known we would not have purchased it. The rims. Are to big for the car and the tires are like regular car tires we call to return them and the guy that answer was very unprofessional and hang up on us. We then call a few more times and each time they would pick up and hang up again. At this time I just want to return my stuff and I want my money back as they are not even trying to help or respond to anything.

  Business Response

  Date: 05/28/2025

  Hi there, 

  As stated in your other BBB complaint. The return policy is in our terms and conditions that you agreed to prior to ordering. 

  If you would like to initiate a return you can. However you would need to call in to start the process. 

  Thank you

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased rims and tires and would like to return it for a smaller size. The person that answered the phone was very unprofessional and is now charging me *************************************** pay to ship it when I originally ask him before he send the rims and tires if they would fit my car and he said yes. I also said I would like to purchase lugnuts and the lugnuts never came. The rims and tires does not fit my vehicle and I need a smaller size. I will be basically paying for the rims if I pay the restocking fee and pay to ship it back I tried to call back to speak to a manager and they just keep hanging up the phone with no help

  Business Response

  Date: 05/11/2025

  Hi there, 

  Unfortunately you are liable for any fitment you order without the help of our specialist. You are welcome to return the merchandise for different but you would have to cover shipping and restocking fees. These are fees we have to cover from our distributor. 

  Please let me know if theres anything I can do to help. 

  Thank you 

  Customer Answer

  Date: 05/12/2025

  thank you for your response. Can you please help me understand where this information is documented? It would be helpful if you could provide a link or a document that shows the details. Is it made known to the customer before the purchase that if a specialist does not help them then they will have to take a different route for returns? Is it noted on the sales receipt or via email communication that theres a restocking fee and shipping and handling has to be covered for returns as well?
  

  If you could, please provide this information that would be very helpful thank you.

  Business Response

  Date: 05/27/2025

  Hi there,

  All of this is in our terms and conditions on our website. 

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 5th and was contacted by Extreme Wheels that it was going to be a special order and would take several weeks. The order was subsequently cancelled. I was charged on April 7th for the order. I have sent 5 emails with no response. I have called 3 times and have been told the order has been sent to their refund department. I can not get a supervisor to call me back or the refund processed.

  Business Response

  Date: 04/30/2025

  Item was shipped to customer. 

  Thank you

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: (March 10, 2025)[Order #******* Amount: $647.34 The business committed to provide me a set of tires that were listed on their webpage.The nature of the dispute with the business is that the order cannot not be completed due to the item no longer being available/no eta from suppliers and that was not reflected on business website at the time of purchase. The order cannot be completed due lack of resources/inventory and misleading/inaccurate advertisement. The business has failed to provide any further communication with me with refund department, shipping information, and or emails back as to what are the next steps that we can take.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb ******* ordered and paid $371.25 for an American Off-Road Wheel A10BMIBlue20x12(+-44)5x5.5/5x139.7 Order# ******* I received my order confirmation and receipt. On March ****** I called them to ask about a tracking number I never received. Thats when customer service told me that the wheel is unavailable and they can try to get it from a different vendor, and they would email me to let me know if they found one. Noone called or emailed me, so I emailed and called on the 10th and 11th with no response. On March 18 I was able to speak to customer service, they said they are none available anywhere with no expected date of one becoming available. At this point I requested a full refund and was told I should see it back into my bank account by March 21. That day came and went I have called and emailed multiple times a week. They never respond to any of my emails, and I sit on hold for anywhere from an hour or longer every time I have called. The last person I spoke to his name was *****; he told me the accounting **** is overseas and he cannot issue the refund and has no idea when one would come. When asking for a supervisor I was send to a voicemail and other times put-on hold with no return to the phone. My last call was on April 15th, 2025, and I was on hold for 1hr 57min and still have no response from the company at all. I would just like my money back. If you need any receipts on this transaction I have them and also took notes of when I have called and emailed.

  Business Response

  Date: 04/22/2025

  This item was already shipped.

  Customer Answer

  Date: 04/22/2025

  That is a complete lie. If Extreme Wheel is telling you that they provided a wheel have them send you the proof of the shipping and tracking number and where it shows it was delivered (because they can't). I sent over all the proof of purchase and all the details of the headache this has been all the while they took the money and never provided the wheel. I have kept ************** Adjuster updated as well through the process because all we need is the money back to be able to provide our customer with service that were proud of. 

  Business Response

  Date: 04/22/2025

  This was sent to us from the delivery company "Your item was delivered in or at the mailbox at 8:17 am on March 28, 2025 in *******, PA *****."

  Customer Answer

  Date: 04/29/2025

  This is getting ridiculous and untrue!! That response shows 0 proof of delivery!! All I want is to get my refund so I can then make it right with my customer!  #1 You cannot put a full-size truck wheel in a mailbox. #2 If you see by my notes of contact, that I have had with Extreme Wheels you will see that I purchased the wheel on 2/12/25 (order#*******) on 2/13/25 the $371.25 was taken out of my bank account and then on 3/18/25 that I was told there are none of the wheels available anywhere, and that is when they put in for me to receive a refund and was told I would receive it by 3/21/25. You can also see that I have been in contact many times with the company after that requesting an update as to where the refund is because I needed to look elsewhere to see if I could find another for my customer, my conversations were clear up to 4/15/25 with ***** at Extreme Wheel. #3 I would not be taking these measures and wasting time and energy on this matter if I had received my refund of the money that Extreme Wheel took off of me because my customer still has no wheel. I have and sent evidence and proof that Extreme Wheel took my money for a wheel, and they have not yet since shown to be a reliable company just a company that takes your money and doesn't give you what you bought and then give you a run around, put you on hold until your phone battery dies, and then lie! I will most definitely be letting everyone I work with in the auto industry not to support or buy a thing off of this company because they steal your money!!

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 2 tires that are showing available online. After payment I was contacted via email that the tires I ordered are in production and would take a while, I was then contacted by phone and told the production is on hold until they receive a large enough order to produce and asked if I wanted different tires in which I didnt because I order 2 tires to match my other 2 so I asked that they just cancel my order. I was then told there may be a 30% cancellation fee for canceling my order for tires that they do not have available and cant even tell me when they will be available.. I have since called customer service about a refund and they tell me that there may be a dispute from my bank and it will take 90 days however there has been no dispute filed thru my bank. They tell me it has been turned over to the refund **** however I can not talk to anyone in the refund department and that its not doing me any good to contact customer service because they cant do anything to help me. I asked to speak with a member of management and was told they arent available. Meanwhile Im needing tires for my vehicle and I need this money back to get the tires I desperately need

  Business Response

  Date: 04/18/2025

  Customers order was already shipped out.
  

  Customer Answer

  Date: 04/18/2025

  I just spoke with the customer service **** this morning before messaging you and was told that the tires was awaiting a large enough order for production and would be 90 days for a revive, my order has not shipped I assure you. I have received no email for tracking nor anything stating my tires are even available. 
  i just called back and was told it was in the refund **** and I told them that they informed bbb that the tires have shipped and was then told that would make it take longer. I recorded this call but cant get it to load, Im going to try to email it to you