We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheels

Extreme Wheels Tires & Rim Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date was 4-8-2023 It was a order for wheels, tires, lug nuts,On 4-14-2023 I received tires and lug nuts but no wheels I called the company they said they were out of stock so I exchanged for another set of wheels on that same day. Well the next morning I contacted them back and canceled the wheel order and wanted a full refund today is 6-22-2023 and yet no wheels and the company claims that it was shipped I never received any wheels my wife is home all day every day and we live in a neighborhood watch community which no one has seen and wheel packages in driveway or home but the company claim it was and now their forcing me to pay $1472 for wheels I dont have and theirs nothing I can do about it its their word against mine and they wont email me proof on the tracking number or order number of the wheels the manager claims it was lost or stolen during shipping and he told me this thur email I cant afford a lawyer and theirs nothing I can do this business is a joke and is stealing my hard earn money away from me and my family I dont know what else to do they wont give me a refund its like they dont wanna eat that lost and is making me pay for their mistakes

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered wheels on 4/5/23 that are displayed as in stock on the merchants website. I was contacted by the merchant telling me they didnt have the wheel I ordered but they had a similar set for $442 more. I told them I didnt want the more expensive wheels and would like to simply cancel my order since the wheels they advertised were not in stock. They keep telling me they cannot cancel my order and also cannot provide a ship date. I have asked numerous times for updates and to cancel. They either wont respond, tell me there is no update or they wont cancel my order.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-8-2023 Rough country 4 lift kit. Contacted me 4-8-2023 and told me the pricing was wrong but had them in stock ready to ship if I paid the difference. Did not hear back from them until 4-11-2023. Told me the *** did not match up when in fact the ***s matched completely down to the fine details. Didnt offer me anything except a loss of business and never once contacted me about a refund just did it.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rim for a tire that was to be a 20x9 35ET. They told me they would have to charge me extra cause the rim wasnt made anymore and they would need to drill it to fit my car. So I paid the extra. I getthe rim and it is the wrong rim. It is a 20x9 15ET. This is a huge difference. So I asked for a refund. They told me I could by 3 new ones to match or there was nothing else they could do. Now im stuck with a $700 rim that they refuse to reimburse me on cause it was their mistake of sending the wrong rim. ***** the service manager said nothing he could do.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some wheels from Extreme Wheels, but they were financed through Affirm loan company. Extreme Wheels doesn't carry the wheel anymore ,and they won't request my refund to Affirm. And ****** wants me to pay for the loan and I never received a product.

Extreme Wheels Tires & Rim Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.