Reviews

Review Details

• Review fromBrian D

  Date: 08/20/2023

  1 star

  Brian D

  Date: 08/20/2023

  My situation is as follows I ordered a set of wheels that were advertised on the website. Come to find out they don't even have the wheels in stock and they were charging $3 to $400 more then the original price from the actual company and mind you this was the ONLY site that specified that they had the wheels in stock. I used Affirm which was also another ****** i will not include in this review but as far as Extreme wheels goes when the order was placed in March i was notified after that they do not have the wheels and could not get them...at this point we are emailing back and forth....i told them i would look for another set of wheels via email because they cannot get the original wheels i wanted and a few days go by and i tell them i cannot find anything that i like now keep in mind the set of wheels i originally purchased was basically $1800 with lug nuts etc...they reach out to me and tell me that they can get the wheels i originally ordered they spoke to the original manufacturer and they said they could make a set but there is no time limit on when it can be done....mistake #2 for me was believing them and i said ok that sounds good im willing to wait.... Another few days go by and im thinking to myself this is highly suspicious so i try to cancel and have them refund affirm so they will not charge me....long story short not only did it take me a total of 4-5 months to receive wheels i was not 100% sold on i had to pick something because affirm would start charging me and EXTREME WHEELS would not return the money to affirm they made excuse after excuse on why the money could not be returned to affirm because of the email I tried to go through affirm to resolve this issue and someone at the merchant told them something to where affirm sided with the business not the customer with no protection to the buyer at all and no price adjustment for the new set of wheels i got that were about $330 cheaper.....i have called EXTREME WHEELS maybe **** times with no help.

  Extreme Wheels Tires & Rim Shop

  Date: 08/21/2023

  Hi *****,

  I don't see you have ever ordered from us. Please feel free to give us a call so we can look into this further. ************
  

   

  Thank you
  

• Review fromJl W

  Date: 05/11/2023

  1 star

  Jl W

  Date: 05/11/2023

  The worst company or so called business that I have ever dealt with. Ordered a pair of replacement rims a couple of weeks ago. Showed that they were in stock but received an email stating they were on back order w/no eta. Received another email stating that I will be put on an allocation list. DID NOT ASK NOR WAS I ASKED IF I WANTED TO BE PUT ON THIS LIST. Was also asked if I would like to order a different set but was not interested. Spoke with a representative who claimed that they will review to see if it can get canceled & get back to me the next day. Never received a follow up email. Called them back three days later to follow up & spoke to a manager. He basically asked who told me that it was a false statement on being reimbursed. Had no info on when the items will be back in stock & laughed at me when I told him that I my wheels were pretty new. Stated that they were pretty old. Regardless of the age of the wheel they are what I like and what I ordered. Found him to be very rude with no help regarding the matter.

  Extreme Wheels Tires & Rim Shop

  Date: 08/21/2023

  Hi Jl,

  Very sorry for any issues you may have had. Please feel free to call us at ************ and we will be happy to help.

  Thank you