We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Upholstery

Seat Covers Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience! Order# ***** Configured seat covers for my truck, both front and rear seats. Charged me $360. Took almost a month to receive. Then received only 1 seat cover. Horrible quality, no holes for headrests. Seat cover is garbage. I have tried to contact them and they have become non-responsive. If you read through other reviews on various sites, others have had similar experiences. I should have checked them before I bought. BUYER BEWARE!

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st order placed on 11/1/24 @ 11:45 a.m. Set of 2 Tone Canvas Custom Seat Covers - Black and Charcoal - Paid $264.00.Placed a 2nd order on 11/7/24 @ 9:45 a.m. for a 2nd set, exactly the same as the 1st order. Also charged another $264.00.The morning of Nov. 7th, I received a call from "*****" of Seat Covers Unlimited, from # ************ wanting to verify that I intended to place the 2nd order and didn't do it accidently. I told him I indeed needed both sets. ***** provided me an email address of ****************************** to send pictures of the back seats in our trucks to make sure I had ordered the right ones. I emailed pictures to him the next day, 11/8. I followed up on the 9th with a phone call to make sure he had received the pictures. I left a voicemail asking him to call me. I then, followed up with a 2nd email trying to make contact. It has been 19 days since the 1st order was placed and 12 days for the 2nd order. I have called the ************ and ************ #'s several times and no one answers. I left a voicemail requesting a call back on ******* phone as well as the 8086 #. The number ending in 7644 doesn't go to a voicemail, it just rings. None of my emails have been answered either. If they can't confirm my order, answer any questions, emails or phone calls. I would like my money refunded so I can contact and order through a reparable company.

  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased seat covers from this company in July of 2023. The seat covers did not fit. I contacted the company and they said they wanted me to ship the seat covers back to be altered to make them fit correctly. I never received any replacement seat covers. Though they later claimed to of sent them. I had a death in the family and this delayed me looking into this at the time. In November I inquired again as I could not find any shipping label they said they would send to ship back the original seat covers. They gave me a PDF of the shipping label and we sent them back. Fed Ex confirmed through the tracking number that they did get the seat covers back. I then emailed them and asked them what was going on as I had not heard anything. Then they claimed they would need the originals (which they had according to Fed Ex) in order to issue me a refund. Then they claimed they had already sent me replacements in July (Apparently without me having ever sent the originals until November? Now I have no seat covers, and no money. They are accusing me now of having the replacements I never got. I either want my seat covers or my money back. I am a disabled single father with two kids.

  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered our seat covers on 12/23/23. We received an email that they would ship between 1/24/24 and 1/29/24. As of 2/1/24 we have not received them. The email address doesn't work and we have called 3 times, leaving messages with no response. We want our money back.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can&#**;t get anybody to respond about where my order is and when it will get here. No one would answer the phone.I need to be contacted by the company to know when I will be receiving my order.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 08-2023, I ordered a full set of seat covers for my 2023 ****** 4Runner Limited (invoice number 554748U). I received the order about 10 days after I placed the order. A week after I received the order, I got into a motorcycle accident where I spent almost a month in the hospital. A week after getting discharged from the hospital I tried to install the seat covers on my 4Runner and they did not fit, too small. I have tried numerous times to contact your customer support representative with negative results. I have sent numerous emails with no respond. Is there anything you can do for me? I have purchased seat covers from your company before with no problems at all. I would like to get refunded what I paid for. I can be reached at ***************** or via phone at ************. Thanks in advance.

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order for custom seat covers, and specified the vehicle year make and model. The invoice was correct in noting this information; however, when the seat covers finally arrivedthey were not correctly made for the vehicle at all. They are also not up to the same quality and visual appearance represented on the website. I have attempted to reach out to this company on numerous occasions through their website, information, emails and telephone numbers. I have left voicemails as well. All attempts to make contact and receive return shipping information and a full refund has been completely ignored or disregarded by the company.

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was made on 9/01/2023 @1:19 P.M. . due date was 9/8/23 . I called the business when my order didn't come . Was told there was a slight delay due to material was out temporarily and would ship that week . The order didn't ship so called them back and was told it had shipped , yet I didn't receive an email or tracking info . . I called again on 9/20/2023 and was given run around that they were shipped . Again no email or tracking info . customer service was confusing & rude . I asked customer service to either ship that day or refund my money . I became angry & **************** hung up on me . I want the order or my money back . Thank you .

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order seat covers for a 97 Toy 4 Runner Sport SR5 in August. The ones I received do not fit the vehicle . Tried to contact company via email and voicemail. No response .

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered seat covers for my car in the amount of $513.60. No where in the order did it state they were "custom order". When I received them, I was unhappy with them and returned them. I was aware of a $20 restocking fee, which would give me a refund of $493.60; however, I received a refund of only $436.56. I contacted ************************* via email who explained to me that the difference is because it was a "custom order". I explained to him at least in two (2) emails that I was never made aware during the ordering process that these were a "custom order" and that the $20 restocking and a 20% fee would be deducted from my order - I had NO idea it was a "custom order". I have asked at least three (3) times for my remaining $57.04 to be refunded, and now I am not getting any response from Seat Covers Unlimited or *************************. I am requesting my $57.04, and at this point, I feel I should also get the full restocking fee refunded of $20, for a total of $77.04 refunded, due to their lack of response and my hassle of trying to get my refund.

Seat Covers Unlimited is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.