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Business Profile

Auto Upholstery

Seat Covers Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered custom seat covers for a truck and paid almost $500 for them. I received them but one did not fit and doesnt work where it should (its too small and covers the handle that allows the seat back to be raised and lowered). The company claimed to guarantee that they would fit. Ive called them numerous times and left messages (no one answers the phone nor returns my calls) and emailed them twice. The second time my email was returned as undeliverable. Since they refuse to stand by their guarantee nor even return my calls/emails I think Ive been scammed. Can you help?

    Business Response

    Date: 05/09/2023

    Hi, good afternoon!

    This is *** with Seat Covers Unlimited.

    We're SO sorry to hear about the difficulties you've had to face with the seat covers that were received, and we deeply apologize for any inconvenience that this may have caused you. Also; I'm sorry to hear that you weren't able to get a hold of anyone when you tried calling in.

    It looks like you're currently working with one of our reps here regarding the situation with your seat covers; and we're trying our best to get this resolved as quickly as possible.

    If you have any questions or concerns; please reach me via email at *******************************

    We deeply appreciate your time and business. 

    *****************
    Customer Service Specialist
    ********************** LLC 

Seat Covers Unlimited is NOT a BBB Accredited Business.

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