Heating and Air Conditioning
Semper Fi Heating and Cooling LLC
Reviews
Customer Review Ratings
Average of 508 Customer Reviews
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Review fromMichael O
Date: 01/12/2024
5 starsMichael O
Date: 01/12/2024
Quick service. Friendly techs. Pleasant office staff. They are always willing to accommodate me when I need a faster service call.
Semper Fi Heating and Cooling LLC
Date: 01/13/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromSonia C
Date: 01/11/2024
5 starsSonia C
Date: 01/11/2024
Its not too often you come across companies/people that care and value their customers. I called Semper Fi pretty late in the day because i was having problems with my heater. They sent someone that night and the level of care that ******* gave was unmatched. He talked me through the process which ended up being something small and he checked on me in the morning to make sure the problem was grimy fixed. I highly recommend this company to anyone that appreciates genuine customer service.Semper Fi Heating and Cooling LLC
Date: 01/13/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromEthan C
Date: 01/11/2024
1 starEthan C
Date: 01/11/2024
I would like to start off that I am frustrated enough to make an account just so this review is captured :). I paid this company $10,500 to replace my A/C Unit. The installers showed up late. They took until 7:30p.m. to finish the install. While installing, they blew a fuse in my apartment. So, I paid them $10,500 to no longer have A/C, Oven, Washer, Dryer, or Hot Water. Fun Fact: It was 29 degrees Fahrenheit this morning. The first time I called. They did not take any notes or set anything up even though they said they did. The second time I called they took notes, but still did not get back to me about anything they said they would get back to me about. The third time I talked to the install manager, but he also did not get back to me or give me any firm times to fix anything. I have been told 3 times things will be fixed. It has been 7 Days since my apartment has been operational. I was just told I have to wait yet another day for them to come fix the mistake they made. I have currently paid this company $10,500 to have them break my apartment for 8 days. They "say" they will fix it tomorrow, but they have already lied to me at least 4 times about promises to deliver services. Why should I believe they will actually fix it? I have not formally filed any legal action against the company. However, I have taken the number from the ********************************. I am starting with this review in the hopes that maybe it will help someone in the future make a different decision. Thank you.Ethan C
Date: 01/12/2024
They did actually send someone out to look at the issue. The technician informed me that the installers created a high voltage short, which damaged the sequencer. This makes the entire unit unusable. It also seems the technician does not have this part on hand and is not able to obtain the part. He calls his boss to try and make time to help my situation because it has been such a terrible experience. However, his boss told him to wrap things up and they will figure it out at a later date. So the technician wanted to help me, but cannot because his boss told him not too. I am simply astounded. This is unbelievable. I am now going to need to call them for the 5th time to figure out when they maybe will eventually get around to fixing the ***** NEW A/C that I have already purchased. This is just criminal. I am dumbfounded by this situation.Semper Fi Heating and Cooling LLC
Date: 01/12/2024
Thank you for taking the time to write your review and concerns, our office will be in touch with you today for a resolve to the concerns and equipment failure at your home. We do apologize for any inconvenience you have experienced.
Semper Fi Heating and Cooling LLC
Date: 01/12/2024
To follow up with the above feedback, we do value all of our homeowners, and will be out on Monday to replace the defective equipment as discussed with our Install Manager today. We thank you for your patience while we secured the replacement equipment. Please do not hesitate to contact the office directly for any further concerns.Ethan C
Date: 01/15/2024
The company did send two new employees to fix the problem. They pulled out the defective/damaged wiring in the A/C Handler and replaced it. They also replaced the initial issue as well. So now everything appears to be working. They did still show up late and they still did not have the filters for the Unit. So I need to go get it myself. I needed to clean up the area slightly because loose wiring and cables were left in the gravel outside the apartment. Sigh. I guess thanks for making the situation right after all the hassle I went through. It is just a shame the situation had to be this way.Review fromFlorencio P
Date: 01/11/2024
4 starsFlorencio P
Date: 01/11/2024
******* was on time very informative accurate in the performance of his job showing me all the steps he was taking to ensure I understood about how the unit was working and what specific issues he was concerned about and showed me to help me come to a thoughtful decisionSemper Fi Heating and Cooling LLC
Date: 01/12/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs! How could we have made this a 5 star experience for you, we welcome all feedback.Review fromVinicio A
Date: 01/11/2024
5 starsVinicio A
Date: 01/11/2024
Great company they showed up the same day and pretty quickly. Assessed my system and I had my heater warming up my house within 30 minutes.. I found the 1 company I'm using for all my ac needs., I wont hesitate to recommend you to family and friends. Thank you so much Semper Fi Heating and cooling.Semper Fi Heating and Cooling LLC
Date: 01/12/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromMichael S
Date: 01/11/2024
5 starsMichael S
Date: 01/11/2024
The person was friendly and knowledgeable. He got to work and did everything he was supposed to do super quick. I would definitely recommend Semper Fi for any heating or air conditioning needs.Semper Fi Heating and Cooling LLC
Date: 01/12/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromDennis G
Date: 01/09/2024
5 starsDennis G
Date: 01/09/2024
Excellent service! Tech was on time and very helpful, Fi *** my problem and issue with my rental Would highly recommend your services.Semper Fi Heating and Cooling LLC
Date: 01/11/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromSara H
Date: 01/09/2024
5 starsSara H
Date: 01/09/2024
As far as service goes great job! Polite, fast return calls etc. have had them out to look at ac and water heaterSemper Fi Heating and Cooling LLC
Date: 01/10/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromMarti H
Date: 01/08/2024
5 starsMarti H
Date: 01/08/2024
Semper Fi ******************************************* came out to check my gas heater. **** was very professional and did an amazing job. I was very pleased. I called Semper Fi a few years ago for my A/C unit. Different guy, same great experience. He replaced a motor and Its been fine ever since.Semper Fi is my go to company for A/C & heating solutions. ***** HSemper Fi Heating and Cooling LLC
Date: 01/10/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromNathan W
Date: 01/08/2024
5 starsNathan W
Date: 01/08/2024
Very knowledgeable and friendly staff with great communication. No high pressure sales to buy what I didnt need! When I do need something they will be my first call.Semper Fi Heating and Cooling LLC
Date: 01/10/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!
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