Reviews

Review Details

• Review fromSean R

  Date: 07/25/2023

  5 stars
  Guys were friendly and the price was solid. Very happy with the experience

• Review fromJoyce K

  Date: 07/25/2023

  5 stars
  We have had two air conditioners replaced by Semper. Every time, each employee was ***************, office and especially the installers. I highly recommend them.

• Review fromBrian M

  Date: 07/25/2023

  5 stars
  Excellent service from the first call to the completion of the work. Friendly and positive attitude staff. Would highly recommend.

• Review fromKathryn F

  Date: 07/23/2023

  5 stars
  **************** Compassion driven with the the customer at the center of all decisions. Provided options and a can do attitide.

• Review fromBill F

  Date: 07/22/2023

  5 stars
  Very professional. Installer ****** was super. Highly recommended. Really great company to do business with. Thanks

• Review fromstephen l

  Date: 07/22/2023

  1 star
  Salesman was great until...Bought a new 14k unit. first installer did it wrong (July in **). Second installer said it was fixed, it wasn't. 3rd installer couldn't fix it and said, "that's as good as it's gonna get". Told company to come get the unit and pay me back. Showed up on the wring day. then didn't show up at all so I had to get it in writing it was ok for new company to uninstall their unit.

• Review fromLisa R

  Date: 07/21/2023

  1 star
  If I could give this a ZERO I would. I am a retired Veteran. My HVAC went out on the evening of Memorial Day. I left a message for a smaller, family owned company that my parents have been using since I was a child. I didn't hear from them promptly the next morning, so I decided to give another Veteran my business. I called and the first thing I was asked was how old the unit was. First they said they couldn't come until the next day; HOWEVER, if it was 10 years or more they'd come the same day ??. So, the young man came. After a while I heard him make several phone calls. So, when I went to check on him he commented that my unit brand was garbage. Yet, the one he said he could install makes my unit ??! I asked about another brand and he said they were garbage after they were purchased by a foreign company (lie). Yet, the unit has the highest customer satisfaction reviews with Consumer Reports. Then, he told me my compressor threw a lockout code and it couldn't be bypassed (lie). So, I'd need a new compressor or condenser but the company doesn't make the condenser anymore (lie), so I could order a new compressor for $4600 plus tax after discount and promotion; however, it'd take two weeks to come in and then I'd have to get on the schedule for repair OR they could sell me a new unit for $11,500 plus tax with next day installation and this was a discount and promote but I had to buy that day to get the deal. I wasn't trusting this. I had my suspicions confirmed when I talked to someone else who got screwed over. So, I called a small HVAC business and the guy said my compressor WAS working and he changed the run cap for $250! My sister, who lives 20 miles away, said a Semper Fi technician told her the exact same thing and she paid a small business $300 instead! This company is shady. It seems they just want to sell new units. They wouldn't have to give a discount if they were honest and fair. Two small businesses told me you don't need a plan for them to tune up.

• Review fromAndrew V

  Date: 07/20/2023

  5 stars
  I would definitely recommend Semper Fi Heating And Cooling. I had a problem where my unit kept freezing and providing no cool air to my home. This was a nightmare in 100+ degree weather. Semper Fi Heating And Cooling was able to effectively address the situation and now I have cool air blowing throughout my home once again.The front staff are always very nice when I call. ***** (Service Manager) did a phenomenal job having someone quickly sent out to my home. And most importantly I really would like to thank my technician ****. He is a genius when it comes to finding the overall problem with your unit. I will continue having my services done through them.

• Review fromForrest C

  Date: 07/20/2023

  4 stars
  The salesman was amazing and appreciated the price he gave me for the unit. The installers worked hard, but on the initial install, they overlooked a few things, which caused me to have to go an extra day in the high heat. Semper Fi did send out another technician the next day and the problems were corrected. It is only because of this error that I have not given them 5 stars.

• Review fromKaren L L

  Date: 07/20/2023

  5 stars
  Outstanding customer service, sales associate, installer technicians, pricing and discounts. Highly recommend.