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Average of 73 Customer Reviews
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Review fromJennifer R
Date: 03/27/2024
1 starJennifer R
Date: 03/27/2024
I have a son that gets help through Personal Choices and he really doesn't get many hrs but since this company has taken over its been nothing but problems. I cant afford to lose his caregiver. I also don't understand the clocking in at the physical address and clocking out at the physical address. It has caused huge problems for us.
Acumen Fiscal Agent
Date: 05/21/2024
****************, We do see that all time sheets we have received have been paid. Please do let us know more about your experience so we can ensure your issues are addressed fully. Also note, your employees can use the mobile app to clock in and clock out of their shifts. The location does not affect the ability to clock in or out. More information can be found at www.acumenfiscalagent.com/state/alabama.Review fromWindy D
Date: 03/08/2024
1 starWindy D
Date: 03/08/2024
Absolute most incompetent company I've ever encountered. Their excuse for not paying thousands of employees and causing car repos, cancellations of insurance, utilities cut off, etc is that they have so much to do. Well someone with a brain should of have said hey we cant take yall on as clients bc we **** at our jobs. They are arrogant and rude that's if you can get someone to answer or return a call. I've also heard that the *** is not only pompous and kind of dumb he also side steps all payment issues when addressed and does nothing to rectify. They ahave lawsuits out the ****. So an explanation as to why they are still in business would be great. I am still owed payment and it's been over a month. I've spoken to a "manager" who hung on me bc I asked him if he got his paycheck even tho hes not doing his job. Needless to say I'm sure their employees still getting paid even tho they fail to do theirs.Acumen Fiscal Agent
Date: 05/07/2024
All shifts submitted for payment have been processed and paid at this time. Please find our payroll schedule at www.acumenfiscalagent.com/states/alabama as the pay dates differ from the prior company. If there are any shifts that you feel are unpaid you will need to submit those to Acumen for payment. Thank you.Review fromDENISE M
Date: 03/05/2024
1 starDENISE M
Date: 03/05/2024
I too am a participant of Alabama personal choices program. Since they took over, none of my workers pay deposits have been correct. They are missing hours and per ADSS my worker got an increase in wage of 77 cents as of Jan 20, and still waiting for back pay. I have called messaged, written ADSS and personal choices manager, also called ********* They say they are working on it. Acumen is the worst I've seen.Acumen Fiscal Agent
Date: 05/07/2024
Thank you for your feedback. At this time all shifts submitted for payment have been addressed. Please note we can only pay what is authorized by ADSS. If you feel there are shifts that remain unpaid, please submit them for payment. Paid shifts are shown in your online portal. Please contact us if you have any further questions at ************.Review fromMary S
Date: 03/04/2024
1 starMary S
Date: 03/04/2024
They are paying me 24 hrs for two weeks work when I turn in a time sheet for 80 hoursAcumen Fiscal Agent
Date: 05/07/2024
Thank you for using electronic means of time submission. We do see that you submitted shifts in January, then amended those shifts which resulted in an overpayment. When the revision was sent, the time was adjusted, which also allowed us to process the additional time submitted. All shifts that have been provided to Acumen have been paid at this time. If you feel that you are missing any further payments, please review your paid shifts in DCI and let us know what shifts remain unpaid by submitting them for payment. Our **************** team is happy to assist at ************.Review fromCora F
Date: 02/28/2024
1 starCora F
Date: 02/28/2024
Our employee was not paid on 2/23. I've called and left messages, sent emails through the contact us form, and left my number in line to have someone call me back. I hope this company doesn't wonder why they have 1 star overall rating. I've never seen customer service this bad/delayed. Maybe this will get someone's attention because nothing else seems to.Acumen Fiscal Agent
Date: 05/07/2024
Thank you for your inquiry. The employee was paid on March 8th. Please ensure that timesheets are sent to Payroll-***************************** or faxed to ************ by the payroll due date. You can find the payroll schedule on our website, at www.acumenfiscalagent.com/state/alabama. We highly encourage time submission by electronic means in the future. We invite you to check out our training page for resources on how to get started. Materials can be found on our website at www.acumenfiscalagent.com/state/alabama and choose ADSS ************************* and Recordings.Review fromKimberly G
Date: 02/26/2024
1 starKimberly G
Date: 02/26/2024
I am an employee for an Alabama Personal Choices participant. Since Acumen became the agent for this service on 12/23/24, I have not been paid correctly. Deposits have been short, over, or split in two. This most recent pay period of 1/28/24-2/10/24, I worked 80 hours.I was paid for 18.Myself, the Personal Choices counselor, & that counselor's supervisor have all been calling & emailing Acumen's customer ***************** departments. None of us has gotten a response.I cannot work for free. If we have no resolution by the end of this week, I will have to resign & find another job. In that event, the participant may have to enter a long-term care facility as the family is currently unable to replace me. Given the particpant's complex care plan & fragility, her prognosis in an LTC facility is poor.Acumen Fiscal Agent
Date: 03/26/2024
Thank you for your feedback. Upon review of the account, we see that **********************'s customer service team has been in contact with you and this matter has been resolved at this time. Please let us know if we may be of further assistance. We appreciate your business.Review fromLillian D
Date: 02/14/2024
1 starLillian D
Date: 02/14/2024
Just like everyone else I have yet to be paid since Acumen took over. The last time I was paid was by Allied on 12/31. I have yet to be paid since. It is 02/14 and I have nothing nice to say. We have called and emailed. Ive turned in all my timesheets in order on time and I have the confirmation emails as well saying they are in processing. Ive been patient with the transition but its been a month you should have everything figured out. Our case worker has also been contacting us every week just about to find out I still havent been paid. This is ridiculous. How are we suppose to live our lifes and pay our bills if we cant get paid. We dont work for free and dont say youve tried contacting me because NO you have not nor have you contacted my employer. Thank youAcumen Fiscal Agent
Date: 03/18/2024
**************, we sincerely apologize for your experience. It appears the banking information we had on file for you was inaccurate as the funds we sent to your account were returned. That payment has since been reissued to you. Please let us know if you have any further concerns.Review fromPaula b
Date: 02/12/2024
1 starPaula b
Date: 02/12/2024
They refuse to speak with anyone. Turned in my time sheet on 1/16 and have still not received my paycheck as of 2/11. Email is automated responses to read FAQs. We(caregivers with Alabama personal choices) are having our electric cut off, losing our cars, late fees for unpaid bills etc, ** this company doesn't know what they are doing. Horrible business practices, customer service and ethics.Acumen Fiscal Agent
Date: 03/11/2024
Hello *****. Thank you for your feedback. A review of your account shows check was issued on 1/12 and 3/4. No other time has been submitted. Please let us know if you have any further questions. We appreciate your business.Review fromLaMarcus R
Date: 02/12/2024
1 starLaMarcus R
Date: 02/12/2024
Worst company ever ! Nobody answer the phone , Im 3 weeks without pay . I wish Allied would come back . I ABSOLUTELY HATE ACUMEN ! -LRAcumen Fiscal Agent
Date: 03/11/2024
Hello LaMarcus. Our records show we have sent your pay via Direct Deposit on the following dates, 2/14, 2/23, 3/4, and 3/8. We have attempted to contact you via the phone number we were provided from the previous FMS but the person who answers says it is a wrong number. If you would like for us to call you, please provide a working phone number. Thank you.Review fromLatanya L
Date: 02/11/2024
1 starLatanya L
Date: 02/11/2024
Acumen should be fired and Allied rehired! Acumen does not have the man power to process hundred of timesheets. They are not being held accountable for not honoring pay schedule. Its exhausting trying to reach out to a company that refuses to communicate or just simply does not care if youre paid. Totally ridiculous!!Acumen Fiscal Agent
Date: 03/06/2024
Thank you for your feedback. I see that our Executive Director has been in contact with you and verified that you have been paid by direct deposit on 1/18/24, 1/31/24, and 2/13/24. Please understand that in order for pay to be received on time, the hours must be entered in DCI (or timesheets received) by the deadlines provided on the payment schedule. Thank you for your business.
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