Reviews

This profile includes reviews for Cruise America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cruise America Inc has 149 locations, listed below.

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  Cruise America Inc

  11 W Hampton Ave Mesa, AZ 85210-5258

  
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  Cruise America Inc

  2230 Cinnabar Loop Anchorage, AK 99507-3151

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  Cruise America Inc

  8400 SE 82nd Ave Portland, OR 97266-6569

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  Cruise America

  707 Jefferson Ave Clovis, CA 93612-2243

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  Cruise America Inc

  1543 Downtown West Boulevard Knoxville, TN 37919

Review Details

• Review fromPatrick B

  Date: 02/28/2023

  1 star

  Patrick B

  Date: 02/28/2023

  Poor experience with Cruise America rental. Propane tank empty, septic not working, bathroom shower leaking, significant mildew in refrigerator.
  

  Cruise America Inc

  Date: 03/22/2023

  We are so sorry to hear about your recent experience with Cruise America *******; we always listen to and want to resolve the concerns of our customers. Would you please email ***************************** when you are available to discuss your rental? We look forward to resolving the matter, Thank you.

• Review fromKelly K

  Date: 01/09/2023

  1 star

  Kelly K

  Date: 01/09/2023

  We rented an RV and were instructed to drive through the tolls and cruise America would bill us for the cost. Instead we received at least SIX violations in the mail from different states! On top of that they won't take our calls and are basically blowing us off. We were told take it up with the toll company! These are not bills from the toll company these are VIOLATIONS.. moving violations.I'm going to file a civil lawsuit against this company and they will pay for the tolls, the violations and the time we have to take off from work to deal with this they are committing FRAUD...this is unacceptable.
  

  Cruise America Inc

  Date: 03/24/2023

  Good morning, ***** we would love to have an open dialogue to further discuss the toll charges; We always listen to and want to resolve the concerns of our customers. Would you please email ***************************** when you are available to discuss your rental? We look forward to resolving the matter, Thank you. -Cruise America

• Review fromAbby B.

  Date: 12/19/2022

  1 star

  Abby B.

  Date: 12/19/2022

  We got scammed! Rented an Rv for a family road trip from ****** to Pal Springs. We were e given a filthy (and I mean disgusting hadnt been thoroughly cleaned EVER) broken, barely functioning **. In hindsite we shouldnt have driven it off the lot- but we had no other options- we were thousands of miles from home and this was our planned means of getting from point A to point B. When we reached out to ask for a replacement the company suggested we take it to a garage for repairs and detailing (on our vacation time! And two weeks in a garage would not have made this ** suitable to rent out to anybody!!!!) Plus it was hours out of the way and we were in a tight time crunch. We told the company that was unacceptable and they told us that we could reach out to negotiate a refund to the customer service department. The customer service department- big surprise- DOES NOT HAVE A PHONE NUMBER!! We sent an email detailing in full all the issues with the ** and requested either a different TV that had been cleaned and was functional or a refund so that we could make other arrangements for our trip. WE NEVER HEARD BACK. Sent another email, and then another. We are home now- I STILL HAVE NOT HEARD BACK!! We feel totally scammed. Not only was this ** unsanitary and unsafe- but temperatures at night were in the teens and this **- even though we were plugged into an ** park electric hookup- would not heat without having the motor started every few hours!!!! Do not- I REPEAT- DO NOT rent an Rv from cruise America!!!!
  

  Cruise America Inc

  Date: 03/22/2023

  Hello ****, we apologize for the response time, I do have a customer relations agent assigned to your claim and they will be reaching out to. Thank you for taking the time to write into BBB to help us, hopefully amend this matter. We look forward to working with you. Kindest regards!

• Review fromTim B

  Date: 12/09/2022

  1 star

  Tim B

  Date: 12/09/2022

  We have had the worst experience with them. We rented for almost 2 weeks and had issue after issue. Generator wouldnt work, black line leaked the whole time and on the way black the whole black tank fell. They didnt respond to our emails (they only talk through email). This time they had already winterized it and refused to do it. We had to figure out ourselves how to do it and we will have to re-winterize ourselves. The ac is leaking water inside as well as the front window is leaking. They always want you to go out of your way to fix issues with no compensation back.
  

  Cruise America Inc

  Date: 03/24/2023

  Good morning, *** I believe this matter was resolved with one of our customer relations agents, we are happy that we were able to come to a resolution. I hope you are well; we apologize for the delay in response!Kindest regards, Cruise America

• Review fromTHOMAS C

  Date: 08/12/2022

  1 star

  THOMAS C

  Date: 08/12/2022

  I rented an ** from Cruise America. This is what occurred on day 1:1. Microwave explodes and smoke fills the interior of the *** I was reheating a cup of coffee in a paper cup.2. The propane water heater did not start. No propane to stovetop either.3. Sewer connection hose disengages from clamp as it is poorly connected.So after contacting customer service, I was told to drive the ** 50 miles to a service center. This would take a day out of my vacation. Then after another day without hot water and cooking, they offer to bring me a new replacement **, but it never shows up and no one calls. This is unacceptable. I am demanding a full refund.
  

  Cruise America Inc

  Date: 11/22/2024

  Hello ***,

  Thank you for selecting Cruise America/Canada for your RV rental. We sincerely apologize for the issues you experienced with the microwave, water heater, dark tank hoses, and the limited amenities due to propane supply. This is not the standard we strive to uphold for our customers.
  We understand this response comes a bit after your rental,but its never too late for us to make things right. Please contact our ***************************** at *******************************************************. We would appreciate the opportunity to demonstrate how much we value our customers. We look forward to hearing from you soon.

   

• Review fromDonny H

  Date: 08/04/2022

  1 star

  Donny H

  Date: 08/04/2022

  We picked up a unit on ******** **. On Saturday. Refrigerater and freezer were hot. We were told it should cool down by the time we reached our destination. (3 hours away). It didn't start cooling for almost 18 hours. We has to buy another cooler and lots of ice. The breaker for the ac tripped in 90 degrees temps. The converter panel was smoking. We only spent 1 night of a 7 night "memory" vacation with 3 of our grandchildren. We had to pay for campground site rental just for parking the unit Spent 2 nights in a hotel before we decided to just come back home.
  

  Cruise America Inc

  Date: 03/24/2023

  Good morning, *****, we apologize for your last experience with Cruise America, however I was able to locate the resolution that you and our customer relations agent were able to come to. We appreciate you taking the time to discuss the circumstance with our team so we could help get this resolved. I hope you are doing well, thank you for the feedback. Kindest regards Cruise America

• Review fromBennie B

  Date: 08/04/2022

  1 star

  Bennie B

  Date: 08/04/2022

  I rented a motorhome from ****************, ** . We connected the hook *** for the water, electricity and sewage, then left to go out for dinner. We returned about 2 hours later to find our campsite and our neighbors campsite flooded. The neighbor informed us that there was a leak at the water tank fill connection and he had to turn off the water. We switched to using the water pump. A friend of ours, who owns a motorhome, dropped by and said the water pump was making an unusual noise that it should not be making. Therefore, we turned off the water pump and had no source of water. We called the Cruise America **************** number for help but their solution did not work. They found a service person in a near by city; contacted him, he came over several times to try and fixed the water pump and leaking issues but was not successful. Instead of having a wonderful time we endured an undue amount of stress and aggravation. Not only were we unable to engage in any of our planned activities, we also had to endure being without water for five days, and spent the majority of our time on the phone with Cruise America representatives, and waiting for an unreliable repairman to show up. Cruise America is responsible for ensuring that their vehicles are fully operational prior to renting them out. Obviously this was not done and this demonstrates clear neglect on your companys part. When we asked ****** the manager at Cruise America ****************, ** location for a full refund, he told me he could only give me 3 days rental worth of reimbursement.This is unacceptable. The RVs are old and not maintained and we highly recommend to not used this company.
  

  Cruise America Inc

  Date: 11/25/2024

  Hello ******, 

  Thank you for choosing Cruise America/Canada for your RV rental. We sincerely apologize for the inconvenience caused by the water pump issue and subsequent leak under the motorhome. We strive to maintain our vehicles in top condition, and its disappointing to hear about any problems our customers experience.
  I noticed that we didnt receive a formal complaint from you at the time. Although your review is from over two years ago, we would appreciate the chance to change your perspective on our company. Please reach out to our Customer Relations team at ****************************** and we will thoroughly investigate the matter. We look forward to hearing from you soon.

• Review fromErin A

  Date: 08/02/2022

  1 star

  Erin A

  Date: 08/02/2022

  We contacted customer service half a dozen times during our trip and nothing was ever fixed. The check engine light came on 200 feet from our house when we started our trip. Cruise America said they weren't sure about the light code but to drive with the check engine light on for 8 days. They would not let us exchange it for another one or fix it. The generator did not work the first half of the trip so we had to stop at gas stations to get hot water to warm our sons bottles. The *************** so hard and was so loud from an alignment issue, making the entire time the ** was moving a literally headache from the noise and vibration. The front and rear license plate did not match, one was *******, one was **********, one was valid, one was expired. A cop told us we were driving with illegal plates but only gave us a verbal warning since it was clearly a rental. The cupboards wouldn't stay closed because of the shaking so things kept falling out on our heads. The alignment shaking also caused the toilet to shake right off the base, causing the entire ** to smell like sewer an entire day until our next campground stop. Obviously we couldn't use the toilet the rest of the trip. The entire point of renting an ** was an easy way to travel with our baby with easy access to hot water and a bathroom...and we had neither. They fixed nothing every time we called or messaged. This isn't even the worst part... our sons car seat was shook so hard from the misalignment that the seat belt (provided by Cruise America) that held his car seat to the table bench seat belt latch came unlatched and my **************************** his car seat went flying across the ** while we were driving down the highway. This happened a second time when I was holding on to his seat just in case, so at that point I put him on my lap the rest of the trip since it was the safest place in that death trap. When we returned the **, we were told these things happen all the time and its no big deal.
  

  Cruise America Inc

  Date: 11/25/2024

  Hello ****,

  We're sorry to hear that your rental experience was impacted by the handling of the *** It's important to remember that RVs are quite different from regular vehicles. They are designed with added weight for the amenities we enjoy, but manufacturers must adhere to weight restrictions to ensure better handling.This sometimes means using materials like wood instead of steel, which can lead to vibrations and cabin noise, ultimately affecting the overall handling of the motorhome.
  We noticed that you didn't file a formal complaint with us, so we encourage you to reach out to our ***************************** at ******************************** look forward to hearing from you soon.

• Review fromDavid 5

  Date: 08/01/2022

  1 star

  David 5

  Date: 08/01/2022

  - Bad customer service at time of pick up: Registered months ahead of time, then told they did not have the 30 foot camper requested. They had to arrange for smaller camper but it was pending approval from supervisor because the other smaller camper was technically booked. This was upsetting when you all packed ready to go and on time to pick up the rental. then told they may not have a rental for you. Person at the counter blamed cooperate because they do not know what is going on with the independent dealer rental stations. . - Camper use: Camper was very dirty and smelled. Many flies inside.Bad muffler you could not talk inside while driving. Needed hearing protection to drive the beast.Steering wheel shook and it had a bad suspension as it slammed everything in the camper when it went over bumps. Requested a new model and did not get any return phone call for help. Requested to speak to customer service for a refund on customer service. I logged in with ******************** to file a complaint:- They said they would get back to me. They never did after many attempts. They have blown my complaint off. They were advised that the camper should not be put back into service because it is not safe for travel but evidently they do not care enough about customer safety or customer concerns. Future of ************************* will go out of business. They do not manage there business or help there customers.They price paid for the hassle and terrible experience will not get attention or help by Cruise America. Do not rent from this company you will get a hassle, have safety concerns and no body cares. bad company.
  

  Cruise America Inc

  Date: 11/25/2024

  Hello *****,

  We apologize that your rental experience wasnt up to your expectations. Motorhomes handle a bit differently from our everyday vehicles due to the added weight and materials used to construct them. I do show our ***************************** responded to your complaint on 11/15/22 but we never received a response. Please check your records and if you are unable to find the response, please reach back out to Customer Relations at email ****************************** We hope to hear from you real soon.

• Review fromPeter D

  Date: 07/12/2022

  1 star

  Peter D

  Date: 07/12/2022

  Cruise america made our vacation a real nightmare! Having issues with the ** from day 1 and their assistance is almost unreachable. When you do reach them they just say they can't help us! Now we are having transmission problems and a leak above the bed and we just have to wait until we hear from them!! Their service is terrible! We had to cancel our next campground with no refund. So never use cruise america! They just ruined our family vacation that we saved 2 years for. Don't trust them!
  

  Cruise America Inc

  Date: 11/25/2024

  Hello *****,

  We're sorry to hear that the issues with the ** affected your vacation. Our support line is available 24/7 for troubleshooting and can help connect you with repair shops along your route. We understand that finding a suitable shop can be challenging, especially in remote areas. It seems we couldn't locate a claim in our system for you, so please reach out to our Customer Relations team at ***************************** at your earliest convenience. We look forward to assisting you. Thank you for choosing Cruise America/Canada.