Complaints

This profile includes complaints for Yandy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yandy

  6750 W Van Buren St Phoenix, AZ 85043

  
• 

  Yandy

  21615 N 7th Ave Phoenix, AZ 85027-2929

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is dishonest. They have a "happy returns" portal that does not work. I have tried emailing and calling to return an item that I purchased that is too big for me, and there is just absolutely no response. The "happy return" policy is fraudulent and false advertising.

  

  Business Response

  Date: 05/09/2023

  Hi *****

  Thank you for contacting us I see your attachments but I see no record of receiving the email from you.

  Please email ******************************** directly and not replying to your confirmation email.  Someone in customer care will be able to assist you -- our return policy *************************************************************************************

  * Please note orders made after 4/18/2023 5:00 PM - no longer can use Happy Returns.  Customers contact Yandy ************* for a Return Authorization.  The customer will be responsible for the shipping back to Yandy.

  #******* (Yandy.com)
  5/2/2023 5:04 PM
  (6 days ago)
  PayPal
  STATUS
  Shipped
  SHIP TO
  *********************************
  ******************************
  ******, **** 45701-3719, *************
  ***********************
  

  I apologize for the inconvenience.

  Regards

  Kiki

  Customer Answer

  Date: 05/11/2023

  This IS the email address I sent my message to several days ago. I feel like I am getting the runaround. I played the game and sent ANOTHER email.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing this company for a few days and I havent spoken to anyone yet. Ive also called several times but cant reach anyone. I placed an order but the website shows no order. Ive submitted a picture of the amount pending from my account. This website may be a scam because nobody is available to speak with nor will they respond to my email. I would like a full refund of the items because according to them no order has been placed.

  

  Business Response

  Date: 03/13/2023

  Hi Wardella

  I assure you we are not a scam.  We are open Monday - Friday 8:30 am - 4:30pm Pacific time.

  I am unclear what the issue is. Your order #Y-1259846. on Friday Mar 10 and it shipped your tracking should update soon ********************************************************************************

  We cannot cancel an order that already shipped.

  Confirmation emails were sent to the email provided at check out ******************* I think the issue is we were provided an invalid email at checkout.  I have corrected it because Wardella has emailed several times about the order from the email address *******************.

   

  Regards

  *******

   

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from Yandy LLC. On October 16, 2022 for several Halloween costumes. The site stated they would arrive in time for Halloween. The first package arrived prior to Halloween and contained 1 single item, however, the merchant miss declared the customs declaration and indicated a total of 18 items, which resulted in me having to pay over $30 for duties. To my surprise, there was only a plastic fireman hat and a cat onesie. I immediately contacted the merchant several times by email and phone, but there phone was not in service and no reply to my emails.I finally reached an employee by phone who said that they had been having issues with not being able to fulfill orders and their phone lines were down. I explained to her that at that point I has received 1 package containing 2 items with a value of $35. She looked in to the file and stated that there were several orders and multiple tracking numbers, as well aa multiple items which were cancelled. She checked at least 1 tracking and said that the package was being returned and I would have to wait for it to arrive in order to receive a refund. I said this was un aceptable.Yandy later offered to submit a claim to the postal carrier on my behalf, however I replied saying I wasnt sure what the postal office had done wrong and they were responsible for only sending a total of 3 items. I refused to file a fraudulent claim.I then filled a dispute with PayPal and the merchant is not offering any sort of resolution

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Halloween costume that was defective. I reached out to the company for a refund and they started the process only to ignore my many attempts to get my refund and return processed. I sent all required documents with photos for my return.

  

  Business Response

  Date: 06/10/2024

  Customer had a defective item we were in contact to see how she wanted to proceed -Hi *****,That is not supposed to happen -I apologize your item arrived not in perfect condition.  I want to take care of this for you please complete the details below.
  Possible Solution Options please let us know what your preference is:
  Your order delivered: 
  October 19, 2022, 2:06 pm
  A. Return for Store Credit 
  Will you be returning any other items in your order? 
  If so please advise the *** number(s) and the reason why
  Did you want to return your item(s) to a Happy Returns Bar or did you want a return label?
  B. Compensation: we can discuss this option with you. It is unique to each situation.
  C. Return for Refund to the original payment method
  Will you be returning any other items in your order? 
  If so please advise the *** number(s) and the reason why
  Did you want to return your item(s) to a Happy Returns Bar or did you want a return label?
  Required details to ensure it is within our Return Policy:
  1. What is the *** # or name of the item that is defective or wrong?
      This an be found on the item or on your order confirmation.
  2. Is the item unworn?
  3. Is the item unwashed?
  4. How exactly is the item damaged or wrong?
  
  5. Please supply pictures of the defective or wrong product. Picture of the entire item & 1 close-up.*
  6. Please supply the best phone number to reach you if we have additional questions or concerns.
  7. Please Keep ALL original packaging, product tags, and shipping materials in case as damage claim has to be filed.
  8. Which of the option did you want above A, B, or C
      Did you want a return label or take your return to a Return Bar linked above.  Click here to read
      out our return process Return Policy  
  I apologize again for any inconvenience. I anxiously await your reply.
  Regards,
  ********
  

  
  

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  promises a 2 day shipping time, more like 2 weeks after I complained. When I finally received the product it arrived damaged and they refuse to refund my purchase.

  

  Business Response

  Date: 06/11/2024

  Hi ******

  We offered a refund with the directions sent on 11/20/22.  You filed the BBB complaint the next day after we stated we would refund you.  Please see the email correspondence below.  I am sorry for the inconvenience.

  __________________________________
  ***********************
  November 20, 2022 at 8:18 AM
  
  To: *************************
  
  
  Hello ******,
  
  I apologize for all the back and forth with emails and no resolution being provided.
  
  I have processed a return request for you to return the costume. A separate email was sent to you with your return instructions.
  
  Although the portal will only allow returns for store credit for costumes, we will manually issue a refund for your costume once you return the costume and your store credit is issued.
  
  As soon as you receive the store credit email, please contact us back to advise and we will remove the store credit and issue the refund right away. 
  
  There is no way for the system to issue a refund for the costume, since our policy is set up for store credit only for costumes purchased between Oct 1st - Nov 1st.  It doesn't take into account if there is a damaged product.
  
  So please save this email as your confirmation that we will issue you a refund for your damaged costume, once you return the complete costume and have received your store credit.
  
  I understand you're extremely upset and frustrated over this situation and I'm sorry your costume arrived in damaged condition and that you've had to go through multiple emails to reach a resolution.
  
  Please let us know if you have any further questions.
  
  Kind Regards,
  *******
  
  
  --------------- Original Message ---------------
  From: ************************* [************************]
  Sent: 11/8/2022, 11:21 AM
  To: ********************************
  Subject: Re: Thank you for your inquiry to Yandy ******
   
  So youre refusing to refund my order after sending me a broken product?? This is ridiculous. I need a refund and you can expect a BBB complaint from me. 
   

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Halloween costume on 10/22/2022 on the Yandy website. I paid extra ($20) for priority shipping but nothing has been shipped. They wont return any emails I send to them Regarding my package. I repeatedly keep asking them if it will be on time or not but no response. I need a full refund of $92.14 back to my debit card not store credit.

  

  Business Response

  Date: 06/10/2024

  There was a fulfillment delay and the customer's did delivery. Hi ******
  
  Great News your order is on the way.  Sorry for the delay.
  You have received a tracking email.
  You can track your order at
  
  www.USPS.com 9405536108983947455203
  
  
  Tracking # 
  
  Regards
  Kayla
   
  

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company for my daughter. I have tried over 10 times to reach this company; by phone, email, chat, ******** messenger and NO response from them at all! I want a refund for what was purchased! The size large is barely a small! When I try to process a return, their site ONLY gives store credit, not money back to my credit card! This company is HORRIBLE!

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with yandy over a week ago and was told it would be shipped out within only a few days and readily delivered by halloween as long as it was ordered before October 20th which I ordered before it said get your costume by Halloween. My order still has not shipped. Ive read mountains of bad reviews now on instagram and I have tried contacting customer service. Ive received no response and my item still has not shipped.

  

  Business Response

  Date: 06/10/2024

  There was a fulfillment delay and the customer's did delivery.  Hi *******
  Your order has shipped.
  www.usps.com tracking # **********************
  Sorry for the delay.
  

  
  

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yandy Enterprises LLC is a company that advertises incessantly for the best halloween costumes for all ages. They offer discounts, trackable shipping and returns for credit only! What Yandy does not disclose is their fraudulent practices of dishonoring returns for credit. When they issue you a credit they provide a code, for example 5U807P22Y7VL272ADXC66RCSK, which will never work and always be rejected by their online portal. They say you can call their custoner service line at ************, but the number is either not operating or not available for calls, directing customers to their email [email protected] which the company does not respond to in a timely manner. If Yandy does respond they do not offer a reliable or workable resolution to the problem. They are engaging in fraud and malfeasance by lying to the public about their return policy and their credit policy. They accept returns but they will not credit your original form of payment and will not provide a valid code for credit. They keep the returned item and the payment for the item. I have been offered numerous codes that never work and the company has refused to credit my original form of payment for $94.33. This company ought to be investigated and charged for fraud and holding onto payments that need to be returned to costumers who have returned merchandise per their retun policies.

  

  Business Response

  Date: 06/10/2024

  Customer does not like are post return policy for store credit only.  ************************************************************************************************************

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Yandy.com on October 9th (Order #: *******). It is now October 19th and the order has not even shipped yet, I have received zero tracking information. Yandy guarantees shipping within 10 days, therefore they have now failed to deliver by their promised timeframe. I have called numerous times, emailed, and even attempted to contact them on social media and nothing has been done. Their social media pages are filled with comments from other people stating that they never received their orders and have been waiting weeks to months for their items. They did not hold up their end nor will the item get here on time for the occasion I needed it for, which renders the item useless to me. I would like to make others aware of this company and the scam theyre likely to run into.