Complaints
This profile includes complaints for Yandy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a Halloween costume on September 11, 2022. I have yet to receive my order which is for a Halloween party I am hosting!! The tracking still shows awaiting item and has been showing this for weeks now. I have sent numerous emails with NO response. When you call, you are continuously on hold until it eventually hangs you up. At one point, I was just getting a fast busy signal. Klarna cant even get in touch with them for a status and/or my refund. This company is a fraud! I will never recommend them to anyone and will seek further action to get my refund since it doesnt appear I will ever get my costume in time. I even left a review on the website which they never posted.
Business Response
Date: 06/10/2024
There was a fulfillment delay but the order did deliver. Great News your order is on the way. Sorry for the delay.
You have received a tracking email.You can track your order at
www.****.comTracking # **********************Latest Update
A shipping label has been prepared for your item at 3:12 am on September 23, 2022 in
*******, AZ *****. This does not indicate receipt by the **** or the actual mailing date.Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Halloween costume on October 7, said it would arrive by Oct 14, when I checked even still today it has no order status. Several emails to customer service with no reply and they have a face phone number on their website, no response still. Read several hundred reviews online of similar situations from other people. This company is a scam and should be prosecuted and the website taken down immediately. It is criminal what they are doing and should be held accountableBusiness Response
Date: 06/10/2024
There was a delay in fulfillment but the customer's order did finally ship and deliver. Email to customer. Hi **********; ********** I see you order has delivered. www.UPS.com Tracking # 1Z8FA5150397813487 Regards *****Initial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date: October 6th Order #Y-1029198 Payment: $70.92 I have contacted the company multiple times in regards to my order as it is still in the order placed status and I was told it would be DELIVERED within 8 business days. Their customer support number is not a working number and their customer support emails are never answered outside of the initial automated response to confirm they got the email. Their instagram is filled with comments of other people who are also feeling like their money has been essentially scammed as there is no responses from the company and no updates on our orders. Im concerned that this is a scam as there is no way to actually get in contact with anyone and every time someone tries to call their customer support number the call fails almost instantly.Business Response
Date: 06/10/2024
Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yandy does NOT answer phone calls, emails, inquiries through the website, or social media DMs. I ordered over a week ago and still have not received a tracking number when I spent over $90 on their merchandise. I should have looked at their Instagram comments because everyone and their mother seems to have the same issue. I would like a refund or an update to my order immediately so that I know whether to buy a costume elsewhere--especially from a company that cares about its reputation and customers.Business Response
Date: 06/10/2024
Customer's order was only partial fulfilled. There was a delay on the other 1/2 of the order that resulted in a refund.Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two costumes and did receive them. However the sizes are not true to size and do not fit. I have attempted numerous times for several days to call the company and the phone number isnt valid. I have also attempted multiple times to email the company and there is no response. They will ship the item and then block customers from reaching back out. I am trying to get a full refund from this fraudulent company.Business Response
Date: 06/10/2024
Customer never contacted ********************** directly. I see that they did not want store credit for their return. Store Credit is our posted policy. ************************************************************************************************************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered seven items on 9/20/22. I needed them for 10/7/22 and was given an ETA of around 9/30/22. By 9/30/22, they still had not even bothered to ship my items or even update me about a delay. I reasonably requested either a refund or expedited shipping. They decided to ignore multiple requests and instead, shipped the items economy, so I will not get them on time. I clearly stated that I needed a refund if they could not ship the items to me expedited. Dozens of daily requests for the same have been ignored completely by the seller. Any legitimate business would have shipped the items out on time, or informed the costumer of a delay and honored either one of my very reasonable requests. I plan to refuse the shipment since, as stated, it is useless to me now, and I would like a full refund. This is beyond bad customer service, it is dishonest and fraudulent!Business Response
Date: 10/05/2022
Please review the last email sent to the customer Hi *******
We do apologize for the delay as we have discussed in our previous correspondences.
You order did ship tracking information below that should have been receive separately via email to you too.
You can refuse the package and we will refund when received back. Or you contact us when it delivers and we can arrange for the Return authorization to be created so that you can be refunded when the return is scanned at drop off.
Again I am sorry for the inconvenience.
Regards
Kiki
**** Tracking Number:9461236108983850602263
Expected Delivery by
SATURDAY8 October2022by
9:00pm
Your package is moving within the **** network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility.
Moving Through Network
In Transit, Arriving On Time
October 4, 2022
Arrived at **** Regional Origin Facility
******* ** DISTRIBUTION CENTER ANNEX
October 2, 2022, 7:33 pm
See All Tracking HistoryCustomer Answer
Date: 10/08/2022
Previous correspondence that's funny! Every single request I made was ignored, or responded to with an automated message about how you finally decided to snail mail my items more than two weeks after I ordered them. Buyer beware, Yandy is a SCAM and "management" is a joke.
Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on September 10th, with shipping estimated at that time for 8 business days. This was for an event on September 28th, which would have allowed 13 business days. On September 19th, I emailed for an order update which could not be provided, only that it would be "soon" and that I could cancel my order as long as it had not shipped or processed. I have been tracking the order since then, to which it still says "Order Received". Today, September 26th, I email to cancel my order as it is still "received", not processed or shipped and will obviously not arrive in time.Today, they respond to my email saying that they cannot cancel the order as it is being processed. This confuses me as there was no note of this in my tracking that a status has changed. Now, my options include waiting for it to arrive and returning to sender, which could take up to a month, and waiting for a refund all that time. I also have an issue with their live customer chat directing me to email which was already used rather than allowing me to actually chat live. It is mislabeled if that is the case.Business Response
Date: 10/05/2022
*******
I am sorry there was a delay and we stated in our previous correspondences with you.
I see the post office has attempted to delivery www.usps.com 9400136108983823431694
Delivery Attempt
Reminder to pick up your item before October 12, 2022
******, ** 60911
October 3, 2022We will refund you if is return to send or if you accept delivery and make a return authorization.
You picked out some great items I wish you could still use them.
We are sorry for the inconvenience.
Regards
Kiki
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an or on 8/28/2020. I have sent several emails to get a status of the order however they keep saying it hasnt ship and that they are running behind.Business Response
Date: 06/10/2024
Again there were fulfillment delays Fall of 2022. This order finally delivered in Mid September after a 2 week delay. We apologized to the customer for the inconvenience.
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