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Business Profile

Auto Rentals and Leasing

Phoenix Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Phoenix Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Phoenix Car Rental has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am filing a complaint with this company. They are very grimy and they lie to people and treat their customers like trash. They came and took the car due to a non payment (only for a day) and they said we can get our belongings then when we came there he lied and said he gave it to someone. We call and he hangs up in our faces he locked the door on us when we were just trying to get our things that he lied and said he gave them away to someone. Sooo unprofessional and this business has lawsuits against them! They need to be investigated and shut down because how this place is ran they have some stuff going on inside that is illegal

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to get pricing to rent a vehicle *** the manager told me $400. I caught an **** there that cost $39 in an **** home that cost $34. I asked ***, who is the manager. Could I do ride share with the vehicle he stated yes so when we were about to do the contract, I noticed that the contract said only 1000 miles so I proceeded to ask do they have unlimited miles because I work and I also do ride shares. He yelled out very disrespectfully. Well, your application is denied youre making me feel uncomfortable and I tried to talk to him And he walked away I wasted money that I did not have on an **** to pick the vehicle up and then *** got upset with me because I was asking questions. I noticed that he was much nicer to other races but very rude to me.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to go and rent from this company which I should have known better they gave us a lemon basically I was told by the owner that I would get my $200 deposit back he said he never said anything like that to me I ask for proof of insurance since I was charged that for the amount of $16 per day both *** and the older guy is a rip off treat customers like trash repeat keep giving u old I mean vehicles and charge you extreme high prices for them for no reason theses are vehicles u can buy from the junk yard all they want there is your money they scam you and take your money they pray on poor people or people that dont know any better hirer all of theses people there to work for this crooked company for dirt cheap hes buying theses cars from auction and renting them out to make money this company is a scam I will keep my eye on them this is one rental they will forever remember shame on them for ripping people off i will put them on the news I was so angry I had engine lights on car felt like it was falling apart let alone I had to deal with my husband at the hospital with a heart condition while Im renting this car when u call them and tell them about there vehicle the first thing they say is just bring it back and we will trade it in oh yes they will do just that I ended up on a worser car then the one they first rent to me it wouldnt make it around the corner something have to be done about this business and I will and I will never stop the owner and his employee are bad people the reviews I looked at on rip off reports and other websites was sickening I want my $ 200 back like I was told someone needs to go undercover and check this business out they crooks they been running this scam for over I dont know how many years and guess what it says u cant record inside of there rental and business establishment ***** why not they have a lot to hide I will never stop until I can reach out to every person I can until people stop doing business with this company

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/29/24 I rented a van from Phoenix Discount Van and SUV rentals located on *************************************************************************, Phone Number ************. I was previously phone quoted a price of $649 for the rental. The rental was for pickup on 05/29 and drop off on 06/05. When I picked up the van on 05/29, I was charged $814 on my credit card. I asked why the amount was different and the employee said that it was taxes. I was confused by this statement because this amounted to approximately 25% tax. I returned the van on 06/05/24 and asked for a receipt that indicated the taxes I paid. The employees gave me receipt (attachment #2) that did not show taxes. I repeated that I would like a receipt that indicates the taxes I paid. The employees said that they would need a manager to send me a receipt via email that indicates the taxes. I received an email several days letter with a receipt (receipt attachment #1) that again, did not indicate the taxes I paid. I responded to the email stating that I need a receipt that indicates the taxes I paid. I never received a response. I am requesting a receipt that indicates the taxes I paid. Finally, I feel was overcharged and taken advantage of. I believe this company does this when they know people are preoccupied with the stress of a trip. Final note: Their website venrentalphoenix.com says that they do not charge airport fees.

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 05/16/2024 Amount : $400 We were told that when we returned the car on time that we would be receiving $200 back. And the their reasoning was they didnt accept our insurance which we figured out was a lie they just wanted us to give them $400 just for them to not give it back like the stated. I called to inform them that their employees are giving people the wrong information and he told me oh well thats why you read the paper so there is no he said she said so basically what Im hearing is its okay for companies to give out wrong information. He was rude and hung up on me twice.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to rent a car the proceeded to bring us the wrong car and charged 3 times the original agreed upon amount in a car that is not safe at all the doors barely opened none of the seat belts worked the car was unsafe we told them no we didnt want the car that thats not what we came there for and when we asked for a refund he charged us a $60 cancellation fee for a vehicle that we didnt even use and then proceeded to state that he was gonna issue a refund upon checking the bank he didnt not refund the purchase and told us he had no other vehicles as another customer walked in he gladly helped them with what ever car they wanted offering him better vehicles for cheaper rates 5/21/2024

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car from ***** on May 9th - May 12th. I took pictures upon pick up and drop off. They have a 300mi limit included with the rental fee, anything above that is 94 cents. I received an email when I returned the car everything was fine, I will receive my deposit but they felt I drove 15miles over the 300 limit. My math was 6.3 so I emailed them pictures of the speedometer stating their $15 dollar charge was inaccurate. ***** then sent 5 threatening and harassing emails. Stating I'm a problematic traveler. They alerted the *** about me. They mentioned something about my social media page with a picture of my license. Which is absolutely inappropriate and concerning for identity theft and extremely scary they will stalk me and threathen me through company workers. Anyone at that company can view my license and secure information. They then stated they found damages to the car and will contact my insurance company. I will attach all threatening harassing correspondence. Please consider investigating ***** and their business practices. Someone needs to let them know this is inappropriate. I'm also concerned for retaliation if this is how they respond to questioning additional charges. They threaten, harass, and use buzz words to scare you.

    • Initial Complaint

      Date:03/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday March 26th, we rented a car from Phoenix Car Rentals for $562 to go to **********. We spent $130 in gas and the car broke down on us on the way there. We were stranded for hours in the middle of nowhere in Ocotillo from 11pm to 2AM. We had to contact a towing company and get brought to the nearest city where we had to get picked up by a friend from *********. We are now stranded in **********, they said in order to reimburse ** they need to get the car back first and inspect for damages (which will take a few days), they refused to send a replacement car, and they arent reimbursing us for a trip back either.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been renting from phoenix car rental For approx two to three months, all their Cars have the check engine light on as The low tire pressure light, on Thursday I paid for another week rental, that night The headlights would not turn off, so The next day the battery was dead, I had To take a cab to work and now they will Not reimburse me for the week that I did not use the car, when I call him to find out Where is my refund they hang up on me,If that's not lousy customer service I don't know what is

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 9th was suppose to be the start of a great vacation, the flight from ******* to Phoenix was good. Got our baggage then headed for the car rental Payless where I have been in line for 1 1/2 hours and from the looks of the amount of people still in front it will be another 1 1/2-2 hours. They only have one employee. This is not how you run a business!! Like airlines have a passenger bill of rights Car Rentals like this should also a flight from ******* to Phoenix shouldnt be shorter than standing in line for a car. And to top it off why is Phoenix more expensive to rent than other cities?

    Phoenix Car Rental is NOT a BBB Accredited Business.

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