We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Phoenix Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Phoenix Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phoenix Car Rental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 5 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Charles C.

      Date: 05/29/2025

      I rented a vehicle from this company.. first the price i was quoted was not the price when I got there. 2nd after 2 hours of use the check engine light came on. I called them to replace the vehicle they said no and is still charging me full price. Stay away from this company!

    • Jules M

      Date: 11/18/2024

      DO NOT rent a car from them, this is a SCAM! They probably wont return your $400 deposit and their cars look like homeless hade been living in them. They all smell like smoke and vomit! Luckily I decided not to rent one after inspection of the vehicles and told him so politely. But after I expressed my dislike, the owner told me they had cameras and to leave! lol I am definitely reporting them because he is not running a quality business much less legal! I got a new vehicle from enterprise even cheaper!

    • Mark D

      Date: 10/02/2024

      I know that this company is dishonest. They told me a price of $185 for seven days plus $16 a day for insurance that amount is $112 the total should have been $297 plus tax you have to give $400 for a deposit.I didn't get any of my $400 deposit back. So my warning to others is he is a ***** and should be put in jail.

    • Paula C

      Date: 12/10/2023

      We recently rented a car from this business. The cars on the lot are NOTHING like the ones shown on the website. Very deceptive to say the least. Its a bait and switch for sure. We were quoted a price on the phone arrived to find extra fees added and the cost more than doubled. The car was not fit to be on the road. Old banged up interior destroyed, windows dirty you could not see out of them and they would not roll down, check engine light on. Junk yard ready. This business should be investigated and closed down immediately. Buyer beware!!!! Dont waste your time or your money at this place.

    • Jayme K.

      Date: 02/25/2023

      This company is the worst company Ive ever had to deal with . The customer service was awful and he was rude . It was like pulling teeth and whenI called back I got hung up on. I took Uber down there and I wasted my time and money on this company thinking I was able to rent a car. I was given false information and with my partner being deaf they were rude and impatient . I never had such a bad experience in my life and I did today

    Phoenix Car Rental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.