Auto Rentals and Leasing
Phoenix Car RentalInformation and Alerts
Alert Details
This business has 1 alert.
Licensing
BBB confirmed that Phoenix Car Rental had not obtained a necessary license from Arizona Department of Insurance and Financial Institutions (DIFI).
BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.azinsurance.gov - (602) 364-2499
Important Information
Additional Info
BBB has received information that rental car agreements/quotes are raised and not honored upon vehicle pick up or drop off from Phoenix Car Rental which may result in unauthorized credit/debit card charges. BBB contacted Phoenix Car rental regarding current business practices and requested the business to provide documentation of their deposit and refund policies. The business did not respond.
In addition, the Arizona Attorney General filed a Consumer Fraud lawsuit against the business on March 4, 2014. Click here for details.
According to the Federal Trade Commission (FTC) consumers should ask about fees prior to renting a vehicle:
•Taxes
•Early or Late Return Fees
•Airport Surcharges
•Fuel Charges
•Mileage Fees
•Roadside Assistance Fees
•Out-of-State Charges
•Drop-Off Fees
•Equipment-Rental Fees
•Additional-Driver Fees
•Underage-Driver Fees
For more information, you may wish to contact the Federal Trade Commission (FTC) at www.ftc.gov or on 877-382-4357.
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