Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Baths

Jacuzzi Bath Remodel of AZ

Reviews

Customer Review Ratings

3.22/5 stars

Average of 72 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCary I

    Date: 01/29/2024

    5 stars
    The installers, Asra and ************** were very Proffesional and informative. They left the are clean both days. (2 day project). The finished project looks awesome. Both young men were pleasant to talk to.
  • Review fromDiana M

    Date: 01/24/2024

    5 stars
    ************ and ****** were very professional and friendly. Arrived on time. When job was done they asked if everything was good. They cleaned up before leaving. Very satisfied.
  • Review fromAna S

    Date: 01/16/2024

    1 star
    From the start the project of my shower, there was a headache, the people who work in the renovation of the shower were unprofessional, made a mistake after mistake, the measurements were done wrong, as they delayed the work, the parts that were ordered were the wrong ones, they damaged the bathtub, the ******* installed the pipes wrong, they damaged the tile, and discard the handheld shower head that I wanted to keep, in all took 7 months to finish the job, management rude and unprofessional that the problem passed to another manager and no one wanted take care of the problem.in all a very bad experience and I dont recommend this company for any work bad, bad company. Horrible company and zero review.
  • Review fromGrace L

    Date: 12/20/2023

    5 stars

    Grace L

    Date: 12/20/2023

    We had our shower room remodeled by AZ Baths **** ***** and *******. The process was seamless and they went above and beyond to make sure the final product was exactly what we needed. The new shower looks amazing and customer service was great.

    Jacuzzi Bath Remodel of AZ

    Date: 12/22/2023

    Thank you, *****!
  • Review fromVirginia B

    Date: 11/21/2023

    5 stars
    *************************** and his working partner **** installed a new shower - working from 8:45 am through a full day to 12:30 am the next. They took only two rather short breaks - one for dinner. They, at all times, behaved professionally and with a high level of competency. Courteous, considerate of all surfaces, protecting from dust and debris and thoroughly cleaning anything that was needed before leaving. The end result - once cured and tested - is beautiful. An exceptional installation.
  • Review fromSavannah K

    Date: 11/17/2023

    1 star
    Treats their employees terribly. Makes them complete a shower in one day which sometimes takes from 6am till 10pm or later, sometimes making employees even start new jobs at 11am meaning the workers will work from 6am till midnight or later, demotes employees due to no fault of their own (for example demoting an employee for not finishing enough showers in one week despite their jobs getting cancelled which happen for numerous reasons, most of which arent the installers faults). It wouldnt be that hard to treat their employees like humans who need time to rest and make all the jobs two day jobs to not overwork (and underpay) their employees but all they care about is money.
  • Review fromRhonda B

    Date: 11/13/2023

    5 stars
    Another amazing bath remodel completed by ***** and *****. They kept me updated throughout every step in the process. It was a long day for them, but they kept at it until everything was completed. Another 5 star rating for Jacuzzi and their hard working installers who strive for excellence in what they do.
  • Review fromKimberly B

    Date: 10/26/2023

    5 stars
    ****** and ************** did a great job.Thanks for everything.KB
  • Review fromKiril C

    Date: 10/18/2023

    1 star
    I hate their commercial! There's a scream in it that gets me to hate them even more every time. That's sure way to make me remember to NEVER use their services
  • Review fromCynthia M

    Date: 09/28/2023

    5 stars
    Everything was easy and smooth. The installers were friendly, professional and clean.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.