Reviews

Review Details

• Review fromSummerGrace Z

  Date: 09/22/2023

  5 stars
  ************ and ******* S from Jacuzzi were the BEST. They made the whole process easy and straight forward from beginning to end. They left everything clean and talked us through each step. They were so nice and professional, I would trust them working in my home without me being here. They were AMAZING. I would recommend this team and Jacuzzi to anyone. 11/10 recommend.

• Review fromRita S

  Date: 09/14/2023

  5 stars
  Our installers ***** E and **** were very professional and did an excellent job! You could tell they enjoyed their job and wanted to make sure my husband and I were pleased with the results. We were extremely please with the new shower!

• Review fromRobert F

  Date: 09/10/2023

  5 stars
  Excellent job, we had three, workers on the job. ***, ****** and *****.

• Review fromSue Ann P

  Date: 09/06/2023

  5 stars
  I just had two shower remodels done and I am very satisfied with the quality and customer service. ***** and ***** worked very hard and did an excellent job. I appreciated that they kept me apprised of their progress and made sure things were being done the way I wanted.

• Review fromDiana W

  Date: 08/31/2023

  2 stars
  Jacuzzi totally messed with my life for 6 weeks in 2022, not just one day. They sold me a $10,686 package to take out my existing bathtub and install a new shower which doesn't even have a door on it because we wanted to keep the decor as it was with the shower curtain. Obviously, the salesman did not know what he was doing. When the installers arrived with the new shower enclosure, it did not fit in the bathroom without building a 2 1/2" wall extension next to the space where our toilet is. The shower wall could not be installed until the wall extension was built. After consultation with the Jacuzzi office, they decided that the installers should build the wall so they went and purchased the wood to do so. When they finished, they made me purchase the paint for the wall, but since it had not been drywalled, it didn't match the rest of the wall. Then they sent out a sub-contractor who spoke limited English to do the drywall. My wall next to the toilet was never completed. The molding doesn't match the original molding and the wall does not look like it was done by a professional. I also was forced to clean up the drywall mess on counters and decorations myself. I have complained for over a year, and Jacuzzi ignores me. I have paid for the install because I only had year to pay it in full without interest being added. I brought in another bath remodel person to see what it would cost for the work to be finished correctly and he told me at least $300 dollars.

• Review fromDaniel P

  Date: 08/26/2023

  1 star
  Wanted 14" deep tub, as 17" getting too hard to clear. Salesman said 15" available. ********* told inside depth; outside still 17" tall. Wonderful job replacing by contractors. Received $2000 off; but never told from what. Long story short. We ended up paying $13000 for a pair of grab bars. Yes, everything is beautiful; but to me a scam by any other name is still a scam.Can not and will not recommend them. Began at Feb Home Show and ended June 28th. 24 hour install took 8 days; after missing original install date of 30 May. Again, ******** finished project;just not exactly what we wanted, but convinced we needed.My opinion: ******************** Uncaring ******* Income.

• Review fromBob B

  Date: 08/12/2023

  1 star
  In your TV advertisement WHY is that horrible female SCREAMING that commercial is horrible!!!

• Review fromRoger K

  Date: 07/28/2023

  5 stars
  Installers ****** and ***** did an excellent job with our tub to shower conversion.

• Review fromJohn D

  Date: 06/29/2023

  1 star

  John D

  Date: 06/29/2023

  Highly overpriced for what you get. Shady sales tactics and unscrupulous business ethics. Make sure if you are going to pay $15k for an acrylic shower remodel, you do your homework and perform some price comparisons. A shout out to ****** for helping us back out of this one...
  

  Jacuzzi Bath Remodel of AZ

  Date: 07/02/2023

  Hi, thank you for the feedback. We are so very sorry for the inconvenience and trouble caused. We appreciate you bringing this matter to our attention for future situations to better our business. We would like the opportunity to investigate your feedback further. Please could you contact us at *********************** with your phone number and email address and well reach out to you.

• Review fromCheri M

  Date: 06/20/2023

  3 stars
  The installation is beautiful and the installers worked fast so 3 stars. But the customer service I received was terrible. ********************** should have better reps working for them. I had a guy Will cut me off repeatedly wouldn't let me explain my issue I was having. Then just kept putting me on hold. Then the phone hung up, once I called back I gottten *******, She had the nastiest attitude. I tried to explain to her my issue and they I got disconnected. And she tried to tell me that I hung up on the previous rep. I explained to her my issue and could hear the previous rep talking in the background. They completely ignored me and my issue to have their own conversation. Worst **************** I've ever received. Waited a couple days to call back I was so upset. Gotten a young lady she was very nice and helpful someone call me back the same day to fix my issue. It's a hit or miss when calling customer service for **********************.