Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromJacki M
Date: 11/02/2022
5 starsGreat job on assessing my needs! And they stand behind their work!Review fromDoug C
Date: 10/29/2022
5 starsDoug C
Date: 10/29/2022
Had my Garage Door Spring break last night which was a Friday. I called and they said they could be there the next day, Even though it was a Saturday at no extra cost. They showed up on time and Jeff the technician was GREAT. Jeff was very nice and knew what he was doing. Go the job done in no time. I would highly recommend both Armstrong and Jeff.
A1 Garage Door Service
Date: 11/01/2022
Thank you so much for trusting and giving us your business. We appreciate it!Review fromS. M
Date: 10/22/2022
1 starBait, Switch, and try to hard-sell you. I used a valpak coupon to schedule a tune-up at a discounted rate. Was also charged a "trip charge" which is NOT mentioned on the valpak ad/coupon. Was encouraged to do the upgraded service to include replacement of the rollers, which I agreed to, but now realize I probably didn't even need that. After just about 15 minutes, the tech said everything was done. Then, he tried to scare me into thinking that I should replace the springs. I kindly asked that he just send me the estimate and work proposal so I could think about. He persisted, so I finally had to tell him that he was engaging in hard-sell practice, and I would not do business with him. After he left, I looked at the invoice. Not only was I charged for the work, but some materials and a "trip charge." What a scam this company is running. I'm also disappointed in valpak. BE CAREFUL WHEN USING ANY COUPON OR DISCOUNT! It is just a way to get to you and hard sell you on other things you probably don't need!Review fromAlvin V
Date: 10/15/2022
5 starsKelby handled my garage door issue very knowledgeably and professionally. I came away from the experience feeling confident that my door problem was competently evaluated and a reasonable solution was reached.Review fromStarr B
Date: 10/15/2022
5 stars***** showed up earlier than expected. I was so happy just to be able to have a response to my car within five hours I really appreciated the video that they do to show you what they feel needs attention. He answered the questions very patiently, as I have many questions.We both agreed on a plan of action and the work was done efficiently. I just cant say enough about how much I appreciated this young man and his trainee showing up at my front door and doing the work. Ideals will be on my call list in the future when needed.Review fromStephanie S
Date: 10/15/2022
5 starsAfter backing into our garage door, I reached out to a few friends for recommendations of a good garage repair company. Within minutes two people responded with Ideal Garage Doors. I decided to give them a call and I am so glad I did!!The sweet receptionist was able to book me an appointment the same day and immediately after hanging up I received a text with an appointment confirmation. About an hour later I received another text letting me know that ***************************** was on his way. It was so nice to receive the text and picture of ***** so I knew who I would be greeting at the door.***** was extremely professional and I can not say enough good things about him. He seemed genuinely interested in knowing about myself and my family and was very concerned about the condition of our garage and the potential danger it could be to myself and my children if left in its current state. He was very knowledgeable and thorough with his evaluation of the garage door and made sure I knew roughly how much it would cost to repair the damage. He seemed extremely fair and reasonable. ***** did a great job of realigning and balancing the garage, fixing the cable, and also fixing mistakes that were made by the previous installers. I felt like he went above and beyond what was needed to not only fix the damage that was caused by me but also fix things that were not correctly done when it was first installed. He was quick and efficient and had all the tools and equipment needed upon arrival.I will definitely be recommending Ideal Garage Doors to any and all who need garage door services. We had an amazing experience and I am so thankful they were recommended to me!Review fromWayne M.
Date: 10/14/2022
5 starsWayne M.
Date: 10/14/2022
10/14/22 - Had my bottom rubber seal & rubber retainer & rollers replaced by Jeff, with Armstrong Garage Door, Inc., this morning. He arrived on time and did a great job. Additionally, when I called a competitor to do this work, they could not give me an estimate over the phone. Armstrong could. Good job all!!A1 Garage Door Service
Date: 10/17/2022
Hi Wayne-- Thank you for trusting and giving us your business. We truly appreciate it!Review fromKathy K
Date: 10/07/2022
5 starsExcellent service and very knowledgeable. The job was done in a timely fashion, explained what needed to be done. Glad I dealt with Ideal and would be happy to refer to my family and friends.Review fromKristi A
Date: 10/01/2022
5 starsKristi A
Date: 10/01/2022
Rocky is amazing! He fixed our garage door post Hurricane Ian. He was thorough, very nice and extremely competent! Ask for Rocky!A1 Garage Door Service
Date: 10/10/2022
Thank you for trusting us and giving us your business. We appreciate you!Review fromChuvak N
Date: 10/01/2022
5 starsExcellent work from start to finish! Recommend ??****** brought me flowers! Let me elaborate and say that just finding a garage door service that would even answer their phone was almost impossible, and if I could get them on the phone and scheduled, at least 3 didnt even show for their scheduled estimate times. So when Ideal answered, scheduled, and actually showed I was grateful. ****** did our estimate and saw the entire process through. Mine was a custom door size and although we had to wait for the order to arrive, Ideal was prompt in contacting. Their installation crew was at my house within the hour of them contacting me that the door had arrived. Three professional young men (******* and I really wish I could remember the others names) promptly got to work. They were finished much sooner than anticipated and the work was clean and professional. Then ****** my sales associate showed up with flowers for me!! He had heard about my recent ankle injury (Im in a boot and on a knee scooter) and added that personal touch of caring that is so often left unseen in business! To say I was impressed would be an understatement. Give these men raises!!
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