Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromJohn B
Date: 08/26/2022
5 stars***** did a great job of researching the problem with our door. Showed us a short video of the issues they found.old door had a crack starting in the middle doors are 22 years old, we will be replacing.Review fromRussell S
Date: 08/23/2022
5 starsRussell S
Date: 08/23/2022
Rocky just completed our annual maintenance and was very thorough. He replaced worn cables and a cracked roller. He lubricated all the rollers and tested to confirm all was working well. He arrived early and completed his work efficiently and timely. We scheduled next year's reoccurring maintenance before he left.
A1 Garage Door Service
Date: 08/23/2022
Thank You!! For your support and trust!!Review fromMargie B
Date: 08/20/2022
5 starsMargie B
Date: 08/20/2022
Jeff called in advance to let me know his arrival time. He has serviced my door for years. He was professional, friendly, courteous and knew exactly what to do. He repaired and serviced the door in a short period of time. I would highly recommend Armstrong/Jeff to anyone needing garage door repairs or service!A1 Garage Door Service
Date: 08/23/2022
Thank You! for the support and trust we appreciate it!Review fromKate G
Date: 08/18/2022
1 starPiece broke on the garage motor---A1 came out and started with a big sales pitch and a 29 point inspection and told us that the springs are shot, the motor is broken and that the only option is a $2800 full spring repair with a fancy new motor. Of course, I looked up our motor which cost under $200 and asked why we can't have one in that price range. In the end, we felt uncomfortable with the situation, accepted the results of the inspection and asked to think about it. I called another company and they came out and fixed it in less than an hour with 1 new part and it cost $98. Unfair practice to prey on people that aren't handy and upsell when a simple repair will do.Review fromJohn E
Date: 08/17/2022
5 starsJohn E
Date: 08/17/2022
Jeff was quick, professional and got the work done in no time. Great garage company.A1 Garage Door Service
Date: 08/23/2022
Thank You.. For your support we appreciate it!Review fromPatrick c
Date: 08/09/2022
1 starI would not do business with A1 Garage Door. They quote one repair and upsell another. We put an $8,000 down payment on new garage doors but then canceled the order within the 3-day period. The check was cashed on July 7 2022 and still have not gotten a refund, and today's date is Aug. 9. Every time I called the company, I got a different story. They are very slow on returning your money if they return it at all. This company has terrible customer ********************** and does not treat customers with respect!Review fromKAREN L
Date: 08/09/2022
1 starKAREN L
Date: 08/09/2022
Had an appointment for Tune-up. I was informed after they got there that an addional trip fee would be charged in addition to the price I was quoted when I set the appointment. Told them to leave my home. Felt like I was being scamed.A1 Garage Door Service
Date: 08/10/2022
Hello, we are sorry to hear that your experience was less than satisfactory. Our agent who took your call to book the appointment is instructed to mention the $39 trip charge while on the call. I apologize that this did not happen but I can assure you it was not an attempt to mislead you. I have reviewed the call and coached that representative. Again we do apologize that you were not informed of the trip charge, hat goes entirely against our company policy.Review frombonnie p
Date: 08/09/2022
5 starsI M VERY PLEASED WITH A1 GARAGE DOOR, ESPECIALLY ***********************. MY DOOR SPRING BROKE AND THEY FIXED IT THE NEXT DAY. ***** IS VERY GOOD TECHNICIAN AND EXPLAIN SO I COULD UNDERSTAND JUST WHAT NEEDED TO BE DONE.Review fromHoward K
Date: 08/04/2022
2 starsThere ads are annoying, we had a broken spring. Yes they have a 24 hours operator MAYBE. When I called they couldn't schedule my repair for a couple of weeks. So much for 24 hour service. I called one of their competitors and they were out the next morning. So A1 is off my list of places to call. Advertising 24 hours service is misleading. Now the spring that broke was one A1 installed originally with the door. Broke was too soon.Review fromJoyce K
Date: 08/01/2022
1 starOrdered and paid over 1/2 for the service and install on 3/222/2022 as of today Aug 1,2022. Still waiting on door. When I called last week was told should have a appointment to install by this Wednesday the 3rd of Aug. I called this morning they had to contact someone else in the system to find out. I feel like I am just getting a run around and no door.
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