Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromCLAUDIA L
Date: 01/16/2024
5 starsCLAUDIA L
Date: 01/16/2024
Very thorough as well as trustworthy and honest. I have worked with Ideal for 10'years and would not go anywhere else!
A1 Garage Door Service
Date: 01/22/2024
Thank you for your review. We are always happy to provide IDEAL service! Our team is just a call away if you need us again!Review fromJames N
Date: 01/12/2024
1 starJames N
Date: 01/12/2024
We had service this past weekend for a new spring for our garage door. they showed us two springs with a 200 dollar difference. They install it and then look at our door for an integrity test. they find we need a new door and quote us $4600 with no payment that day and that the spring was included in the price of the door. Next day we receive a call stating we need to pay for the spring and the door price doesn't include the spring price. We then have another garage door repair company come out and state that the same spring that we had installed was quoted by A1 for a lesser price and the door was double in price. This new company stated that A1 has a tendency to do this. When my wife called to question the price she was told by an employee that "promises aren't always kept". We can see that now and will be avoiding A1 garage door services.A1 Garage Door Service
Date: 01/26/2024
Dear *****, We apologize for any inconvenience you've experienced with our service. We take customer feedback seriously and strive to address any concerns promptly.Upon reviewing your case, we were unable to locate your information in our system using the provided name. We'd like to investigate this matter further and ensure that any discrepancies are resolved to your satisfaction.Please provide us with more details, such as your address, service date or invoice number, so that we can properly address your concerns.We value your business and aim to provide transparent and reliable service to all our customers. We appreciate the opportunity to rectify this situation and regain your trust.Thank you for bringing this matter to our attention.Sincerely,*************************** Client Experience ManagerReview fromTerri M
Date: 01/07/2024
1 starTerri M
Date: 01/07/2024
I have 2 new garage doors that are less than 2years old. I decided to try A1 garage door because of the tune up special. The tech was very personable, but it felt like more of a sales visit instead of service call. I have good quality insulated doors, but it was suggested the insulation should be higher. The other up sell were replacing the wheels, the hinges, the springs and to sign up for an annual service and pay now to get the 10 percent discount. Also charging a $40 trip fee which I found out from customer ********************** that is suppose to be waived if receiving service which I was with the tune up. The tech had me look at the springs in his truck and the estimate for the wheels and springs was near $2000 and that did not include the hinges. I said my garage door is new and I only want to tune up my garage at this time. I've never had any problems with my garage except for an occasional power trip due to weather, but that is easy to reset. My garage was working fine for 1 week. 2 days ago my door an error message on ************************ wall mount with a code of 3.5 which is cable tension monitor problem and did not close. I called ********** to trouble shoot the code. The agent said the door must be reset every time when getting a tune up and referred me to contact A1 to for the situation. This happened during a big winter storm with a lot of snow. I had to park outside of my garage.A1 came to service the problem today. The new tech was a nice gentleman also. We went over the details of the 1st appointment. The problem was called a hung garage and will be $280 for the repair until finding the reason for the malfunction to see if it may be a warranty call. I called the service who installed the garage to comparison price and their estimate for the hung garage was $199. I asked the tech if he could price match the$199 price before doing the repair. His supervisor did not authorize the price match. My mistake for trying to save with a special.A1 Garage Door Service
Date: 01/26/2024
Dear *****, We appreciate your feedback and apologize for any inconvenience you experienced during your recent service with A1 Garage Door. We take your concerns seriously, and we will use this feedback to improve our customer experience. We understand that you were looking for a simple tune-up and felt pressured by upselling offers, and we are working to ensure that our technicians strike the right balance between providing recommendations and respecting your preferences.Regarding the trip fee, we apologize for any confusion, and we will make sure our customer ********************** team clarifies this policy for future reference. We did process a refund for the trip fee and a check was mailed out on 1/16.We're sorry to hear about the garage door issue during the winter storm and the pricing discrepancy for the repair. We strive to provide competitive and fair pricing, and we appreciate your understanding that the price matching request was not authorized by the supervisor. We will continue to evaluate our pricing and policies to better serve our customers.Thank you for bringing these concerns to our attention. We value your business and hope to have the opportunity to serve you better in the future.Sincerely,*************************** Client Experience ManagerReview fromBeth W
Date: 01/03/2024
5 starsHad our belt wear out over New Year- called the Garage Door Guy and he had Mason out next day! Would have been soon but I had to work. Mason was on time, professional, efficient and very professional. Would recommend ! A+Review fromAnne G
Date: 12/29/2023
2 starsAnne G
Date: 12/29/2023
Bad service. I keep seeing the local commercial on TV and every time he talks about a family business and how they care about service I get mad. Had them here I believe in February 2023 ending up paying over $1000. Then within 6 months had problems and were charged again to get it fixed. Both times I asked for receipts and both times were told when they got back to the office they would have a receipt sent. So for two services for probably about $1200 or more and I have no receipts and no written anything about the warranty on the service that was done. I was shocked when we had to have them back out within 6 months of the original very expensive work and was charged for it. So beware. The owner can act ask if he really cares, but you can't prove it by meA1 Garage Door Service
Date: 01/05/2024
Dear ****,We sincerely apologize for the inconvenience you have experienced and appreciate your feedback. We take all customer concerns seriously and aim to address them promptly.Firstly, we want to assure you that we value your business and take our commitment to service seriously. We understand your frustration regarding the lack of receipts and warranty information, and we want to resolve this issue to your satisfaction. To resolve this matter promptly and properly investigate your concerns, we would need to get the home address or job number for the jobs performed. If you could send them to me directly, I will try my best to address all your concerns and answer any additional questions. My direct email is *************************************** Please know that we take your concerns seriously, and we are committed to addressing them to your satisfaction. We value your trust in our company, and we will do everything we can to ensure that your future experiences with us meet your expectations.Thank you for giving us the opportunity to make things right, and we look forward to resolving this matter to your satisfaction.Sincerely,*************************** Client Experience ManagerReview fromJohn P
Date: 12/28/2023
5 starsJohn P
Date: 12/28/2023
***** was clear & covered all aspects of the job. We had a commitment to meet & he finished the job on time. Thanks, *****.A1 Garage Door Service
Date: 01/22/2024
We're glad to hear that ***** did a great job explaining your options for replacement and the timeline to completion. We hope you're satisfied with our service!Review fromNeha P
Date: 12/26/2023
1 starNeha P
Date: 12/26/2023
Wish I could give 0 stars. They are scammers. They will try to get you to sign up to their monthly service so they can give you an additional 10% discount over their over inflated prices. They quoted us 6k to replace our garage door and said it would take several days. We found someone else who fixed it for under $200 within an hour.A1 Garage Door Service
Date: 01/05/2024
Hello ****,We sincerely apologize for your negative experience and the frustration it may have caused. We take all feedback seriously and value your input. Firstly, we genuinely regret that our initial quote did not meet your expectations. Our aim is to provide quality service at competitive rates. When we recommended replacing your garage door, it was solely due to safety concerns, and we always prioritize the safety and security of our customers' homes.Regarding the offer of a monthly service plan, it is entirely optional and intended to provide our valued customers with additional benefits and discounts. We apologize if this offer came across as pushy or coercive; that was not our intention.We are pleased to hear that you were able to find an alternative solution at a lower cost. While garage door repair and replacement costs can vary significantly depending on the specific situation, we are glad you were able to address your issue efficiently and cost-effectively.We appreciate your feedback, and we will use it to improve our communication and pricing strategies to better serve our customers in the future. Sincerely,*************************** Client Experience ManagerReview fromWilliam R
Date: 12/23/2023
1 starWilliam R
Date: 12/23/2023
Wow! Reading these reviews in addition to my own personal experience, its obvious A1 Garage Door Service DOES IN FACT PREY on seniors and women who might not know not have researched what it costs to replace garage door springs or other simple repairs. Its obvious the business tactic is to advertise a cheap tuneup special and then upsale other services. They quoted me a $40 trip charge, which wasnt disclosed beforehand so I didnt pay it, a $169 service charge and $941 for two ordinary torsion springs. A couple of springs probably cost them $150 maximum. STAY AWAY FROM THIS COMPANY until they change their ways!!!A1 Garage Door Service
Date: 12/27/2023
Hello *******, We regret to learn about your recent experience and extend our sincerest apologies for any inconvenience you may have encountered. Your feedback is highly valued by us as we are committed to ensuring our customers receive fair and transparent service. Our primary objective is to consistently deliver exceptional garage door repair services.Please keep in mind that the cost associated with garage door spring replacement encompasses more than just the springs themselves. It also covers labor, expertise, and the essential equipment required to guarantee the safety and durability of your garage door system. We are steadfast in our commitment to providing top-notch service to all our customers.After reviewing our records, we couldn't locate the name you provided in our system. Nevertheless, we would appreciate the opportunity to investigate your specific service further, keeping detailed records for future reference, and addressing any concerns you may have.Regards,*************************** Client Experience ManagerReview fromStuart F
Date: 12/22/2023
1 starStuart F
Date: 12/22/2023
On December 1, 2023 A1 Garage Door Service replaced and installed a Garage Door System. The original garage door was not replaced. The total bill paid was over $2,700.We later found out the cost for installing a Garage Door System is $400 to $500.. Based upon this information we should receive a significant refund.A1 Garage Door Service
Date: 12/27/2023
Dear ******, We appreciate your feedback and are sorry to hear about your experience. However, after conducting a thorough review of our records, we were unable to locate your name or transaction in our system.To assist you further and address your concerns adequately, we kindly request additional information such as the name on invoice, address, or any other details that could help us identify your specific service. With this information, we can investigate the matter promptly and provide you with a satisfactory resolution.Customer satisfaction is of utmost importance to us, and we strive to ensure that our pricing is fair and transparent. We take your concerns seriously and would like to work towards resolving this matter to your satisfaction.Please feel free to reach out to me directly with the requested information, and I will do my best to resolve this issue promptly. Your feedback is valuable to us, and we look forward to the opportunity to make things right.Thank you for bringing this matter to our attention, and we hope to hear from you soon.Sincerely,*************************** Client Experience ManagerReview fromKh V
Date: 12/13/2023
1 starKh V
Date: 12/13/2023
Cant be trusted. Quoted me a good price so I decided to go with the company. I wanted to save money so decided to purchase an opener from ********** and was told installation is already included with the quote that they gave me. After installation and everything they are trying to charge me for installation which is more than what we agreed and signed on. If youre thinking about this company, think twice. Theres a lot of garage companies out there so look elsewhere. ????A1 Garage Door Service
Date: 12/14/2023
Dear ****, I'm truly sorry to hear about the discrepancy you've encountered with our recent garage door service. It's our utmost priority to provide accurate and transparent pricing to our customers, and it's disappointing to learn that there was a misunderstanding in this case.We'll investigate the issue thoroughly and work towards a resolution that aligns with our initial agreement. We value your business and want to ensure your complete satisfaction.Thank you for bringing this matter to our attention, and we look forward working out a solution.Best Regards,***************************
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