Reviews
This profile includes reviews for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromAnne M
Date: 03/05/2024
5 starsIdeal Garage has performed service on my garage door and opener for many years. All employees in all areas of the company far exceed any expectations I had. **************** is top notch. All of the technicians Ive met are stellar. Cant recommend them highly enough!Review fromHendra W
Date: 03/02/2024
1 starWe have A1 garage come to our house to replaced broken spring on March 1 2024. The technician charge an inflated price for the springs which charge ** 625 dollars for springs. I checked the actual price for the most is 150 dollars each. So I felt like being cheated by A1 garage repair. I will not recommend anybody with A1 garage repair I will rate them 0. Beware of A1 garage door repair.Review fromRhonda M
Date: 02/28/2024
1 starWhen I received service, a garage door repair, I was urged to sign up for and pay for something called *************** for an additional charge. I was promised service as needed for any issues for this first year with an end of year maintenance check and service for both my garage doors including lubrication and any maintenance or adjustments needed. When the year was over and I didn't hear from this company, I contacted them to be told that they no longer service my area and that I should have received a refund. I told her I'd not received anything, or any notification about service in my area ending. She assured me she was checking into it. I then received a text saying no refunds would be issued and this was the way it was going to be handled. Then she offered a very small refund of $8.95. This showed up on my credit card account as pending, and then disappeared without warning. I expected a lot more than this amount, but even that amount promised was removed before it became final. Then I called ******* customer ********************** office, and someone took my report, name, and number, assigning me a case number. I was told to expect a call within a day or two. It's been 7 days, and I have heard NOTHING. I do not think I was treated fairly. I paid for a service that I didn't receive. I think I should be refunded for the cost of the "worry free club."Review frombehrouz Z
Date: 02/18/2024
1 starbehrouz Z
Date: 02/18/2024
Diamond garage now called Number 1 garage. Technecian from ************ came to my house to fix the garage door. (****) broke the door opener when he was checking the board. They left the house and didnt fix the problem . The owner of the company told me the tech left the company and they didnt accept the issue. They are not professional and they dont know anything about the business. They will charge you more than other companies. Dont trust this company.
A1 Garage Door Service
Date: 02/22/2024
Dear *******, We apologize for any inconvenience you may have experienced, but it seems there may have been some confusion. Our records do not indicate any interaction with you or any service provided under the name "Diamond Garage" or "Number 1 Garage." It's possible that there has been a mistake or misunderstanding, as we are not affiliated with the company mentioned in your complaint.If you could provide us with further details or clarification regarding the service you received, such as the date of service, job number or receipts you may have, we would be happy to investigate further. However, without this information, it is difficult for us to address your concerns directly.Please feel free to reach out with any additional information you may have, and we will do our best to assist you.*********,***************************Review fromGregory
Date: 02/15/2024
1 starGregory
Date: 02/15/2024
I had A1 garage door come out because my wires on the side reels had gotten loose. The technician said there was a $79 charge for a jam door and $100 charge for something else and it all added up to 425 to fix these two wires that I fixed after he left took me 15 minutes and I'm ******************************************************************************* for before he even got down to the two wires.A1 Garage Door Service
Date: 02/16/2024
Dear ****, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent service with A1 Garage Door. Your feedback is invaluable to us as it helps us identify areas for improvement.We are deeply sorry that you felt the pricing was not transparent and that you were given options for services you could have easily handled yourself. Providing clear and fair pricing is essential to us, and we regret falling short of your expectations in this regard.Please know that we take your concerns seriously, and we are committed to addressing them internally to ensure a better experience for our customers in the future.We truly value your business and hope to have the opportunity to regain your trust in the future.Warm regards,*************************** Client Experience ManagerReview fromRon B
Date: 02/12/2024
1 starRon B
Date: 02/12/2024
I recently contacted A-1 Garage Door Service to replace a broken spring and snapped cable. Having had a positive experience with them in the past, I decided to use their services again. However, this time around, my experience with A-1 was extremely disappointing, ranking as one of the worst encounters I've had with any repair company. I am compelled to give A-1 a one-star rating, and if possible, I would rate them even lower.Initially, I was quoted $500.00 for the replacement of a spring and cables. However, once the A-1 service person began the job, they attempted to double the price. Refusing to accept this sudden increase, I opted to seek quotes from other garage door companies. Surprisingly, these alternative companies provided estimates significantly lower than what A-1 was demanding.After some negotiation and back-and-forth discussions with their office, A-1 eventually agreed to honor the original quote of $500.00. This ordeal left me concerned that A-1 was trying to exploit the situation by suggesting unnecessary replacements and inflating the bill with unnecessary work. It felt more like dealing with a dubious salesperson rather than a genuine repair or service provider.Based on this experience, I cannot in good conscience recommend or consider using A-1 Garage Door Service again in the future. I would advise others to exercise caution when dealing with this company.A1 Garage Door Service
Date: 02/13/2024
Dear ***, Thank you for taking the time to share your feedback regarding your recent experience with A-1 Garage Door Service. We sincerely apologize for the disappointment and frustration you encountered during your interaction with us.First and foremost, we deeply regret any miscommunication or inconvenience caused regarding the pricing of our services. We strive to maintain transparency and integrity in all our dealings, and it is disheartening to hear that we fell short of meeting your expectations in this regard.We understand the importance of providing accurate quotes and ensuring clarity throughout the service process. Any discrepancies in pricing should have been addressed and resolved promptly and professionally. We apologize for any confusion or discomfort this may have caused you.Please know that we take your concerns seriously and are committed to improving our processes to prevent similar issues from occurring in the future. Your feedback is invaluable to us as we continuously strive to enhance the quality of our services and customer experience.If there is anything further we can do to address your concerns or regain your trust, please do not hesitate to reach out to me directly. We value your business and would welcome the opportunity to make things right.Once again, we apologize for the inconvenience you experienced and appreciate your candor in sharing your feedback with us.*********,*************************** Client Experience ManagerReview fromRuth R
Date: 02/12/2024
1 starRuth R
Date: 02/12/2024
Received a coupon through the mail to have a tune-up on my garage door/rails/springs/etc. for $19.99. Came out and of course the garage door opener is going bad (I am a female senior citizen and can't lift the door if the opener breaks down). Tech showed me a picture of the least expensive one that can pull open a two-stall garage door and I had a $100 coupon and the $40 visit fee (which they did not say would be charged with the $19.99 tune-up) would be included also. Well almost $700 later, which included a $78 second remote (because after he installed the garage door opener he only gave me one remote for two cars). Very deceptive. I called and talked to the manager and he, like the tech, explained they are a small family owned business that can't give discounts like big box stores and the tech was a military veteran trying to support a family. I didn't have time to check out reviews before because I was only expecting a tune-up, but when I was looking to write a review I see they are in almost every city and state. So much for small family owned business. Very deceptive.A1 Garage Door Service
Date: 02/16/2024
Dear ****, Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience you experienced during your recent service. Our goal is always to provide transparent and reliable service to all our customers.We're sorry to hear that your expectations were not met regarding the pricing and the services provided. We strive to communicate all potential costs upfront and ensure our customers fully understand the scope of the work being done.We appreciate your feedback and take it seriously as we continuously work to improve our services. If you'd like to discuss your experience further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Sincerely,*************************** Client Experience ManagerReview fromNoelle S
Date: 02/07/2024
5 stars***** and ****** were very nice and patient with me. Im a mom of a one year old they were very respectful and understanding of the whole situation and my Mom brain and I felt completely comfortable with them. Thank you guys.Review fromPaul M
Date: 02/01/2024
5 starsVery good job in a very short time to install the door and door openerReview fromKenneth L
Date: 01/18/2024
1 starWe had Ideal Garage of Gilbert come over to check out our garage door because of garage door not closing he spent *************************** an hour trouble shooting and wanted us to replace the drive sensors keypad remotes wiring total up sale vs just replacing the motor/drive unit at a cost of $2500 and then showed us step down model for a cost of $1500 never did give me a price strictly for the motor/drive unit ,We are seniors on a limited budget and the motor/drive unit can be purchased at Lowes for under $450 with installation please shop around do get .We had a whole single car garage door replaced for $2000 with tracks .*******************************
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