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Business Profile

Grocery Store

Sprouts Farmers Market Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Sprouts Farmers Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprouts Farmers Market Inc has 73 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $0.04 for "donations".What the hell?I used using an EBT card to get groceries but couldn't proceed until I coughed up another $0.04 using a different credit card.I plan to go back there this morning to retrieve my "donation"

    • Initial Complaint

      Date:04/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on SPROUTS.COM weeks ago. The order never arrived but Sprouts is refusing to take responsibility and refund me. They referred me to a third party (Instacart) and Instacart is not refunding me. If I placed an order directly through Instacart I could understand referring me to Instacart. However, I placed an order directly through Sprouts and Sprouts is responsible for fixing this situation!

      Business Response

      Date: 04/15/2024

      Hello ****,

      Thank you for contacting Sprouts. We sincerely apologize for your recent order experience. We are committed to providing customers with fresh, natural and organic products and have shared your feedback with the appropriate team. Please note Instacart manages all online orders, deliveries, and payments. You may reach out directly to ****************** or ************** for 24/7 support were customers can request a refund or credit to use on their next order. You may also report an issue by clicking on the *** link sent to your mobile device after an order is complete or go to your orders receipt page. Click "Report an Issue". This link will be available for four days after your order is complete. 

      Again, our apologies for this inconvenience. 

      Sincerely,

      ******
      Sprouts Customer Relations

      Customer Answer

      Date: 05/01/2024

      I placed my order through Sprouts NOT through Instacart. I contacted Instacart for a refund as was not refunded. Sprouts is responsible for orders placed on the Sprouts.com website. I want a full refund of my order

    • Initial Complaint

      Date:03/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bait and switch scam. They had a lot of fliers everywhere stating they were doing a buy one get one free sale or buy on get one half off. Once we got to the register non of the promotional offers applied, we called over an employee and they told us none of the items were on sale.

      Business Response

      Date: 03/29/2024

      Hello *******,

      Thank you for reaching out. We sincerely apologize for your recent experience and are committed to providing excellent service to our guests and pricing integrity across the store. We strive for 100% accuracy with every single transaction. Please note that our **** sales are for select varieties and the price tags in-store will reflect if the item is part of the sale. If you believe you purchased an item that should have been part of the **** sale, please provide us with the purchase details for review. 

      We appreciate you allowing us the opportunity to make things right. Please do not hesitate to share additional details while we work to resolve this issue.

      Thank you and have a healthy day!

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made chicken Patties from the meat I bought at Sprouts store by means of delivery from Uber eats on March 3, 2024 and as I was eating one of them I bit into a piece of glass!! Im glad that I didnt get hurt but this is insane how big and sharp the glass was! This is absolutely ridiculous that something like this can even happen. Wheres the quality control? What if it was a child who ate this and got hurt? I am mortified and almost threw up what I already ate. Sent an email to their customer service address with pictures and following up here as well.Ordered from a local store in Mira ***** *********, **.

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/23/24, I went to this store and they overcharged me on 6 items. They were turkey jerky sticks which were all 3 for $5. Instead they charged me individually $1.99 each because they weren't scanning. I contacted headquarters who forwarded my complaint to the store and the manager issued me a $5 gift card to pick up there. The problem is I'm from out of area and now it looks like I won't be returning.Can they please mail me the gift card instead or issue a partial refund to the credit card I used?

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/23/24, I went to the following store:STORE ********************************************************************************************************************************* And they overcharged me on 6 items. They were turkey jerky sticks which were all 3 for $5. Instead they charged me individually $1.99 each because they weren't scanning. I contacted headquarters who forwarded my complaint to the store and the manager issued me a $5 gift card to pick up there. The problem is I'm from out of area and now it looks like I won't be returning. Can they please mail me the gift card? Or issue a partial refund to my credit card I used?

      Business Response

      Date: 03/29/2024

      Hello ***,

       Thank you for providing your mailing address. We have submitted a request for your gift card to be shipped. It will arrive within the next 7 to 14 business days. Thanks again for giving us an opportunity to respond and for choosing Sprouts as your neighborhood grocer.


      Thank you and have a healthy day!

      ******
      Sprouts Customer Relations

      Customer Answer

      Date: 03/29/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Thanks!

      Regards,

      *******************

       


    • Initial Complaint

      Date:01/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/13/24 a manager at Sprouts refused to accept my valid ******* identification card to purchase alcohol because it was the digital form in Apple wallet. She claimed Sprouts only accepts physical ID cards. It is the law in ******* that Apple wallet identification cards are valid forms of ID. Is ********************** above the law of *******?

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filling this complaint in behalf of my father , whos not able to type this up on his own . He has entered the spouts farmers market to purchase some coffee in bulk which needed to be weighted in, as price was per pound . The price on ALL types of bulk coffee was $9.99. He packed two types of variety of coffee in the single use bags and headed out to the cashier , who did weigh the coffee and charged him for 2 pounds = 9.99*2 At this point my father did not put much thought to it but when he got home he realized that none of the coffee were a pound , in fact , both together were less then a pound . He went back to the store . It is unfortunate how he was treated at this point. He brought in both a receipt and coffees and showed one of the employees that receipt did not indicate that coffee price was calculated per pound and it was just a lump sum of per pound price . It took him a while to get someone to acknowledge his presence and his concern and finally after 20 minutes they told him to get in the back of the line to possible process the refund. When his turn has come he has to explain yet again to another person what happened . He is an immigrant and struggles with English and also elderly and has poor vision . The new cashier has asked him for his IDs. While he could not see well without his glasses he gave her three forms of ID , his ******** drivers license , his CDL permit and ******** ID. She threw the other two away and started taking his info down . When he asked for the other two IDs back she kept ignoring him . After that , she took him down to the coffee aisle and what my father felt kept interrogating him At this point he has been there for over 50 minutes and he kept being moved from one associate to another and he has to keep explaining the same on various occasions . At the end , they took his recipe and coffe and did not refund him . He left without solution , without a receipt and without a coffee he over paid for .

    • Initial Complaint

      Date:12/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a two for special on crackers. One of the Boxes I picked up was the wrong flavor. I returned the next day to exchange one box and was told they would have to refund me and I would have to repurchase the product at the higher price because the product went up the next day. I talk to a manager and he confirmed what the cashier had said. I called the corporate office and Sprout's corporate office Informed me that is not their policy. I was told I would get a call the next day to straighten out the situation. But never received a call. Sprouts has never reached out to me. I had been a faithful customer up until that incident but have not returned since.

      Business Response

      Date: 12/13/2023

      CS0039747

      Hello *******,

      Thank you for your patience. We strive to provide excellent service to our guests every day and always want to make sure that you feel taken care of by our team. We have reached back out to the appropriate levels of management with a request that you be contacted as soon as possible. Again, thank you for reaching out and making Sprouts a part of your healthy living journey.


      Sincerely,

      ******
      Sprouts Customer Relations

      Customer Answer

      Date: 12/13/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      M.***************************

       

    • Initial Complaint

      Date:11/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At this location ( ***************************************************************************) there was a woman who I've encountered a couple times. She was working self checkout around 12:15pm on 11/27/23. I've encountered her on a previous trip where she treated me like a thief and continued to shout product numbers out at me while checking out. She did this to Noone else but me. I also had my child with me. She proceeded to give a girl (who happened to be black) a sticker. This girl was about the same age as my son. She then ignored my son and didn't give him anything. She did this right in his face. Making him feel less than. I can only presume in her treatment of us that she is racist against Asians and interracial families. I will be filing a formal complaint against this store and this woman.

    Sprouts Farmers Market Inc is NOT a BBB Accredited Business.

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