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Business Profile

Grocery Store

Sprouts Farmers Market Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Sprouts Farmers Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprouts Farmers Market Inc has 73 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Representative, My family and I regularly shop at Sprouts located on ******************************************************************. This year alone, we have spent nearly $6,000 at Sprouts. On November 1, 2023, around 7 PM, I was driving my 2022 Lexus ES 350 vehicle towards the parking lot maintained and operated by Sprouts to shop groceries. My 17-month-old son was with me at the time. It was dark and the parking lot was not sufficiently illuminated so that customers could see objects on the parking lotincluding curbsides. As the images in the attached shows, none of the parking lot light poles on the lot operated by Sprouts had working lightsand this has been the case for at least a month.This is while the parking lot operated by the adjacent store, Pet Smart, was fully illuminated by light. In the image in the attached Pet Smarts illuminated parking lot is juxtaposed with completely dark Sprouts parking lot. As a direct result of the complete darkness in Sprouts parking lot, the curbsides were not visible enough and I drove my vehicle over curbsides causing significant damages to my vehicle. A towing truck later arrived and tow my vehiclesee images in the attached. My vehicle is now at a repairshop.Sprouts owes a duty of care to business invitees who enter a grocery store for the purpose of buying groceries. Courts have recognized that a grocery stores failure to light the parking lot by and of itself may expose customers to dangerous conditions, amounting to breach of the duty of care owed to the customers by the grocery store. It is my belief that Sprouts failure to illuminate the lotwhich is a Sprouts policy and a duty of the store managerwhen it was dark was the proximate cause of my injuries. So I am *********** be compensated. That store manager was warned of the unsafe condition of the parking lot on several occasions and no action was taken by Sprouts to address the concern is evidence of Sprouts gross negligence.

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a long time Sprouts customer. I have purchased tens of thousands of dollars of groceries from their store, and for the first time, I recently complained regarding the nomenclature you use to name your dragonfruit, and was disappointed with how I was treated and the outcome. A couple months ago I purchased two "Red ***********" for about $10, and I got home and cut them open and they were actually White *********** (white on the inside) - and I do not like white dragonfruit so I threw the away. Again, a few weeks later I purchased 3 "Red ***********", and they were again white on the inside - so threw them away too. On my next shopping day, I told them about the situation, and they told me they name the dragonfruit by the color of the skin - which is the root of the problem. Please understand there are 3 types of dragonfruit - white, red, and yellow. Both the white and red dragonfruits are "red" on the outside, and the yellow dragonfruit is yellow on the outside (see attached photo). The actual name of the dragonfruit is based on the color on the inside, and not on the outside, with the exception of the yellow dragonfruit, which is named by the color of the skin. This may sound silly and I have probably returned 5 total grocery items in my 40yrs on earth, and when I brought up the issue to the store the clerk called management, and he said couldn't do anything for me in a condescending way. This caused me to feel like I was in the wrong, which created an embarrassing situation for me as I was in the checkout line with people behind me.So what am I asking? I am asking that you please get the correct naming to your stores to they can properly name the dragonfruit, and, I would like an in-store gift card of $25 to compensate me for my mislabeled dragonfruit that I unknowingly purchased.

    • Initial Complaint

      Date:10/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmers raised my insurance without notifying me.they took money out of my account and left me short on my other checks plus having enough to pay farmers.my bank honor those checks and charge me 3 overdrafts totaling 90 dollars.if I would of known that farmers was going to raise my rates,I would have made sure the money was in the bank.

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged incorrectly $147 for $72 worth of groceries. Can not get info to credit. Unsatisfactory business ethics and poor communication. Reported to credit card company to stop payment. Having difficulty reaching anyone for a resolution.

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/10/2013 Disconnect between Instacart and Sprouts causing anguish during a trying time ( funeral) and costing me a financial loss

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 18, ****************************************************************************************************** ********** ******** can help shed some light on future training for your company.I have been a customer for years, and I am at your store almost every single morning for my shopping needs, every single day of the week.I usually just ignore the fact that not one single time that I walked into the store I was greeted, the floors would have spills on them with no warning signs, or the fact that even when I check out most the time no one will say thank you for shopping or have a good day just pay and leave zero interaction along with the fact that if I dont find what I need the staff will just say it does seem we have that without even bothering to check the computer or search for the items.But today I simply left my cart at the checkout and left so upset without completing my purchase because one of the staffers was so rude at the deli that left me speechless to simply just leave. All I did was stand at the front of the deli and ask for help and the response was whats up from at least 20 feet away as if we needed to have a shouting match to get help because he refused to come to the counter, meanwhile the two women standing next to him were smiling and giggling as if to make fun of me for asking for help or wearing a mask.Very disturbing and distasteful treatment.

    • Initial Complaint

      Date:09/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 1st 2023 i visited sprouts store located at **************************************************************************** for some groceries. As i entered the store a sprouts stores female associate approached me and asked me not touch the coffee grinder as i was preparing to grind some coffee. I was there giving them my business and the sprouts store associate approached me as if i was doing something else. I felt very unwelcomed and after spending $90 in their store it was the worst grocery shopping experience I ever had in my life.

    • Initial Complaint

      Date:08/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled an online order, the money taken from my bank account was never refunded.

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a frequent shopper at the **************** Location located in ********** for many years now. I shop at the store at least 3 times a week; Sprouts is my favorite place to shop. Ive never had any issues with any of the cashiers. Everybody has always been super friendly and helpful until this new older guy named **** started working at this location. **** has been extremely unprofessional and rude towards everyone that goes onto his cashier line. He treats everybody with disrespect and causes major back up because he doesnt know what he is scanning. This guy is a complete a**** towards everyone. I am very disappointed that managers hire simply anyone to scan products. It does not look like he had prior training before working. And he takes his frustration and lack of ability to do a simple job at the costumers. I do not believe he will be lasting long because of the numerous complains other costumers have filed. Its frustrating to come shop at our local Sprouts market and be treated like filthy animals by this person. Its disgusting honestly.

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a manager name ***** at your ************** in ******** *******. This has been the second time she has been intentionally rude and provided unacceptable customer service. Whenever I try to explain my situation she walks away. The second time I told her why I had a problem in the beginning of conversation, she lead me to believe she would fix problem then at the end said she didn't want to help me. She wasted my time when at the beginning of conversations she already knew she couldn't. The initial complaint was that an employee provided me bad customer service. Employee cashier #*** went through my phone on August 3, 2023 without my permission.

    Sprouts Farmers Market Inc is NOT a BBB Accredited Business.

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