We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Motoraches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been billed by these people 2 times was refunded once then it taken back out of my account that put me negative. I want to know how they got a payment from me while I was locked up in jail. I surly could not have done it. And who are they? And someone please contact me on this issue. Thank you.

    Business Response

    Date: 05/30/2025

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name **** ****** or the email address *********************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not know this company they continue to charge a credit card, it has been declined as fraud. Want them to stop trying to charge my card.

    Business Response

    Date: 05/23/2025

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 05/23/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *********

     

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dont know this company or its services, they continue to try to charge a credit card that I had replaced. they continue to charge this card with fraudulent charges

    Business Response

    Date: 05/23/2025

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Being charged $4.95 and $39.95 by MOTORACHES which is a scam. We never bought anything from them nor have we approved any charges

    Business Response

    Date: 05/20/2025

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recieved a message from ********** asking if I had made a Credit Card charge for$39.95? I replied ***** Credit Card was immediately cancelled causing me undue pain and problems!

    Business Response

    Date: 05/01/2025

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 05/01/2025

    of course NO CHARGES were made

    because ***** alerted me to their

    attempt to DEFRAUD ME or $39.95!

    their answer of no charges were made

    is unacceptable and I expect damages 

    $500.00 to address all the problems 

    and gyrations I have to deal with in

    cancelling auto pays on existing card

    as well as changing all of my payments 

    to the new credit card!!!

     

     

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21 2025 my **** was charged $39.95 US dollars by **************************. I do not have anything to do with MOTORACHES. I would like a refund and my credit card information removed from them. Thank you in advance.

    Business Response

    Date: 04/21/2025

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 04/26/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ******

     

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge made to my credit card. No purchase or subscription known. April 13th, 2025. A Sunday. Shown as follows on credit card:**************************$39.9504/13 Notified by ********** of fraudulent purchase. Don't even know who or what this company sells.

    Business Response

    Date: 04/15/2025

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 04/15/2025

    There were no charges as ***** blocked them.  But the attempt was made and ***** caught it acme notified us.

    A better explanation as to why the attempt was made to charge my credit card would be acceptable.  How was my card number used in the 1st place... what purchase was attempted?  What was the merchandise?  Am I subscribed to your company? If this was an attempt to charge for a subscription, I would like to be aware.  Please explain. 

    Thanks so much. 

  • Initial Complaint

    Date:04/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company "************************" has been charging my debt card fraudulently. Dated of charges 4/8/25 in the amount of $1.95, 4/11/25 in the amount of $39.95. I looked up the business and it's listed as permanently closed.

    Business Response

    Date: 04/14/2025

    We have refunded the account in full and blocked the associated credit card with the transactions to ensure no future charges occur.

    Customer Answer

    Date: 04/14/2025

    I do not accept the response from the business. The business compromised my debt card so it has been shut off and is being replaced. 

    I can only accept payment by check made out in full to me and sent to my address on file.

    Thank you 

    ******* Handorff 

    Business Response

    Date: 04/15/2025

    We have issued a refund through your billing processor for $41.90 USD processed on April 14th, 2025. We suggest you contact your bank for more information regarding the refund.

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged fraudulently by a company I have never heard of which I have reason to believe is a scam that bills as: ************************* As far as I can tell they have only pilfered funds from my bank on these two occasions and for these respective amounts:11/27/2024 $39.95 10/29/2024 $39.95

    Business Response

    Date: 11/27/2024

    We have refunded the account in full and blocked the associated credit card with the transactions to ensure no future charges occur.

    Customer Answer

    Date: 11/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

     

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of $39.95 to my debit card on 11/01/2024. I have not heard of this company and I do not use their services.

    Business Response

    Date: 11/22/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 11/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

Motoraches is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.