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Business Profile

Information Technology Services

Motoraches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting attempted charges on my paypal account. I do not want this going on anymore I dont know anything about this company I never said it was ok to take money out or try ao please stop trying to take my money or i will take this business to court im so done with it. My email is ******************* please make note and leave me alone take me off your subscription or whatever you have of me thank you

    Business Response

    Date: 12/11/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 12/11/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:11/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never authorized you to take money out of my card so I want you to stop trying

    Business Response

    Date: 11/27/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two charges for $49.95 appeared on my card, Sept 9th and Oct 9 2023. I do not know this organization. I did not authorize these charges. When I called to ask them to refund these charges, they asked for my card information. I provided last 4 digits. They asked for my email address which I provided. The billing clerk was not able to pull up an account using that email address so he told me he could not refund and to recheck my information and call back. I told him there is nothing to check on my end, this is that is the only email I use, I did not authorize those charges and they need to be reversed. They clearly had my card to charge, so they should be able to reverse. He hung up on me. Unacceptable, I will continue to pursue until I am reimbursed for these charges.

    Business Response

    Date: 11/14/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been noticing a charge of ***** and Im not sure where its coming from! I would like to be refunded please

    Business Response

    Date: 11/14/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company called motoraches.net attempted to remove money from my account unauthorized... I'm disabled and on Social security... they are scamming people from their account... I never enrolled or even heard of them and now I have to go through the process of waiting for a new number and debit card to pay for my bills **** days..

    Business Response

    Date: 11/02/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 11/02/2023

    I now have to put my rent and bills on hold until I receive a new debit card..and most likely have to pay late charges and cannot by ********** disabled and a veteran living alone..I believe I should be compensated for the aggravation and time ive been put through for their unauthorized use of my card

    Business Response

    Date: 11/03/2023

    There was an authorization to this credit card in the amount of $1.00 USD. This authorization has been cancelled and no further charges should occur as we have blocked the credit card.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never even heard of this company and they charged me $49.95 to my bank account! For what?? Seems like a scam to me. Canceling my card to hopefully prevent this from happening in the future.

    Business Response

    Date: 09/29/2023

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *************************** or the email address *********************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:09/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for anything regarding this website yet somehow they have my card information and have charged me $39.95 twice that I am aware of. This business is a scam and acquiring card information fraudulently.

    Business Response

    Date: 09/19/2023

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *********************** or the email address *********************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have never done business with this entity, we have no relationship with them, and have no idea who they even are. Yet they keep trying to charge our credit card over and over again. This appears to be some type of scam using my personal information.

    Business Response

    Date: 08/24/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2023, I was charged $49.95 on my credit card. What for? I do not know who this company is!! I called and was given the runaround. No one could help.

    Business Response

    Date: 08/04/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 08/04/2023

    BBB, How can this company say they have returned my money when no one has contacted me from this company nor have they called or emailed asking for the credit card number for the funds to be refunded back too! ?  HOW CAN THEY REFUND MY $49.95 WITHOUT MY CREDIT CARD NUMBER??

    FYI; I checked with my bank and no such transactions have been made.

     

    Business Response

    Date: 08/07/2023

    The transaction has been refunded on August 4th, 2023. Please note this refund may take 3 to 5 business days to appear on the credit card statement.

    Customer Answer

    Date: 08/08/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction on 19 June 2023 Withdrew not ordering anything from them and after receiving no items/services

    Business Response

    Date: 06/28/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 06/28/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Motoraches is NOT a BBB Accredited Business.

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