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Business Profile

Information Technology Services

Motoraches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ has been charging $49.95 to my Discover card for August,October and November. No idea who this company is. Total charged is $149.85

    Business Response

    Date: 11/13/2024

    We have issued a refund for $149.85 (USD). Please note this refund may take 3 to 5 business days to appear on the credit card statement.

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $39.95 a month for the last 3 months by motoraches xyz and i don't even know what the company is.

    Business Response

    Date: 11/06/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 11/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Lynbreanna *********

     

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday ,Nov 3, ************************, who I have never heard of, attempted to charge my bank debit card $39.95 for a service I have never heard of and do not want. The bank has blocked the charge but I do not want to ever hear anything from this scam of a company again. I hope they can be put out of business!

    Business Response

    Date: 11/05/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:10/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    unauthorized charges. one for 4.95 and another for *****

    Business Response

    Date: 10/14/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, my credit card has been charged by ************************** for a service I have never asked . Its a fraud. I need a refund !

    Business Response

    Date: 09/19/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motoraches.net has been charging $49.95 to my bank account Aug and Sept. No clue who this company is, this needs refunded immediately. TOTAL AMOUNT CHARGED WITHOUT MY PERMISSION: $99.90

    Business Response

    Date: 09/12/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 09/12/2024

    Since this company decided to scam my account, my bank terminated my debit card; therefore, it will not accept the payment. I will need a reimbursement mailed to my address ASAP!

    Business Response

    Date: 09/12/2024

    We have successfully issued a refund through your billing processor for $99.90 (USD).We suggest you contact your bank for more information regarding the refund.

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge to my debit card for *****. Never heard of this business, their website does not give any information about them or what they do. I have made no purchases from this company but am being charged by them.

    Business Response

    Date: 08/12/2024

    We have issued a refund through your billing processor for $39.95 (USD). Please note this refund may take 3 to 5 business days to appear on the credit card statement. 

    Customer Answer

    Date: 08/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MOTORACHES.NET ************ AZ has charged one of our company credit cards four times. May 21st for $1.95, May 24th for $39.95, June 4th for $4.95, and July 5th for $4.95. We cancelled the first card and got a replacement. The charge has appeared on the new card. We want the charges reimbursed and the vendor blocked.

    Business Response

    Date: 07/09/2024

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *********************************** or the email address *********************************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge for ***** popped up on my bank statement yesterday, 6/27. I don't know who this business is or what the charge is for. Please refund the full amount of ***** and block my card from this company so it cannot be used again

    Business Response

    Date: 07/01/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money has been withdrawn from my account without my authorization

Motoraches is NOT a BBB Accredited Business.

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