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Business Profile

Information Technology Services

Motoraches

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motoraches.net billed my credit card several times. My credit card company sent a fraud alert. After speaking with them they cancelled that card and issued a new one. Now there is another charge from Motoraches.net on my new card. I called the number on my statement and the person wanted all my information to look up my account. Since they should be able to locate it with my name I am uncomfortable giving that out to them. I do not know what these charges are for or who the company is. I need to know they are legitimate and why are they charging me. Also, how did they get my new credit card number to keep billing me.

    Business Response

    Date: 02/05/2024

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *********************** or the email address ******************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:01/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging me for services I never received

    Business Response

    Date: 01/22/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:01/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple fraud alerts from my bank that motoraches.net is charging my debit card $49.95. I declined the first attempt and was issued a new debit card in December. Another attempt at charging $49.95 occurred 1/19/24 I do not want to continue to request new debit cards when I am not initiating these transactions and do not know what the company even does.

    Business Response

    Date: 01/22/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used QR scanner to go to a Japanese website to buy some tickets. I clicked on the bottom that says"OK", assuming I was going to the next page to pay for the tickets. I gave my card info including the security code to the site, still thinking it was for the Japanese tickets, though I ended up not buy the tickets. I was charged $1.00, because sometimes companies do that to confirm the card is real. The site listed was "Mediabundled.com" that had nothing to do with the ticket company, and I realized I might have given access to my account to a fraudulent entity. The transaction listed in my account was ************************. I contacted my bank to let them know, and have stopped future payments on it. I am filing this complaint on this company, before they do more serious charges fraudulently.

    Business Response

    Date: 01/17/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 01/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged me in 5 dollar increments 3 times and has tried to charge me ***** at least 20 times for services I have never received or wanted. Need them to stop trying to charge my card immediately

    Business Response

    Date: 01/03/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motoraches.xyz made unauthorized charges on my credit card which started on 9/16/23, with the first charge in the amount of $1.95. On 9/21/23 an additional unauthorized charge was made for $49.95 and another on 9/30/23. Every month since a recurring charge has been made on the 21st of each month for $49.95 and an additional on the 30th of each month for $4.95.

    Business Response

    Date: 01/01/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 01/02/2024

    I am satisifed with the resolution, however a credit has not been issued to my credit card yet. Once it has been credited, I will accept the response. 

    Business Response

    Date: 01/03/2024

    Please note that the refund may take 3 to 5 business days to appear on the credit card statement. 

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged a total of $111.75, since 11/4/23 for product/service I NEVER AUTHORIZED. I want this money returned and whatever product/service this is must be cancelled.

    Business Response

    Date: 12/25/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 12/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motoraches charged my debit card $4.95 on 12/04/2023.I do not know of this company nor did I authorize any transaction from this company.I need a reimbursement of this transaction back to my account.

    Business Response

    Date: 12/19/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 12/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged ***** on 11/30.None of my calls to motoraches . com were returned. I did not make this transaction and reported it as fraudulent to my bank and had to cancel my debit card. Somehow Motoraches .com accessed my account and made this charge. My bank has now denied my claim for charge reversal on the grounds that I signed up for some service form Motoraches- this is false - I did not sign up for anything nor have I ever heard of this company before.

    Business Response

    Date: 12/19/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 12/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:12/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I googled Venmo, to set it up and get the app, and I clicked on the first site in line. It said download, so I did, and the whole time I thought I was downloading Venmo. I gave my card info including the security code to the site, still thinking it was for Venmo. I even got a fraud alert, but approved it from the bank for a charge of 1.00$, because sometimes companies do that to confirm the card is real. After that I was sent to a site that had nothing to do with *****, and I realized I might have given access to my account to a fraudulent entity. The transaction listed in my account was for **************************, which sent me somewhere different. The number to call said they were closed, and to try the website www.abhelp.com, which is no longer an active site. Ill be contacting the bank to let them know, but this is quite obviously a scam. Thank goodness so far they have only taken 1.00$Im filing this complaint to get them shutdown, before they do more serious charges fraudulently.

    Business Response

    Date: 12/18/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 12/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

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