Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
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Review fromDouglas E
Date: 10/05/2023
5 starsDouglas E
Date: 10/05/2023
I get blood drawn every 3 weeks. The *********** Lab has always been professional and courteous. I want to recognize ******* for a quick and easy blood draw. He has drawn blood on numerous occasions and I find his easy demeanor great for his position. To the entire staff, thank you for all you do.
Sonora Quest Laboratories LLC
Date: 10/09/2023
Sonora Quest Laboratories would like to thank you for your time in submitting this review. This feedback will be forwarded to the respective department/leader.Review fromVita B
Date: 09/12/2023
1 starVita B
Date: 09/12/2023
Sonora is the worst lab in the world! We paid the bill, supplied them a copy of the cashed check front and back and we are getting billing notices every minute! I keep calling and getting no where..what kind of company are they?Sonora Quest Laboratories LLC
Date: 09/13/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromDennis H
Date: 08/30/2023
1 starDennis H
Date: 08/30/2023
I have been fighting their billing department for months now over bills I have already paid. Their billing department keeps telling me they fixed it, and then I get another past due notice in the mail. I have to keep calling them to get this corrected, yet they seem unable to fix it on their end. It's bad enough having to deal with cancer, but then to get past due notices from them month after month on bills I have already paid is a bit much.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromLynn V
Date: 08/25/2023
4 starsLynn V
Date: 08/25/2023
Never on time. Arrived 12 minutes before appointment, was seen at 12:25 appointment was at 12:00. Why can't they stick to their appointment times? Walkin's are just that, walk ins. I should not have to wait when I have an appointment. I don't complain usually but why can't they abide by there appointment schedule. Does not seem fair to the regulars.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromMelissa S
Date: 06/19/2023
1 starMelissa S
Date: 06/19/2023
AWFUL and I will go to ANY lab but them from now on. I was sent to collections for a 2019 DOS that I NEVER received a bill for. My invoice, my results, I can't see ANY OF IT on their "portal" and I can't even verify on my insurance. I NEVER received a bill. They could even see that I had paid bills invoiced AFTER this one. I paid what I apparently owed, but I believe this is fraud.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.Review fromMiranda O
Date: 06/15/2023
1 starMiranda O
Date: 06/15/2023
Sent me a bill with two weeks to pay for $300 for blood work that was supposedly done 14 months ago. This company is not legitimately run. Do not trust them.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.Review fromMark C
Date: 05/27/2023
1 starMark C
Date: 05/27/2023
I got double billed for blood work I had done at my doctor's ****** never even saw these people then received a bill for more blood work double billing is what this is called. When I contacted them they were very rude told me I needed to contact the doctor's ****** I had to send them copies of payment and that still wasn't good enough they even hung up on me very rude do not use these people.Sonora Quest Laboratories LLC
Date: 06/01/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients’ expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that may be needed. A member of our team may reach out to you direct for additional information. Thank you.Review fromJudy H
Date: 05/25/2023
5 starsMy husband and I both had blood work done by ******** (S3Q ) at Sonora Quest Lab Located at Optum at ************************************** in ********. ******** did an excellent job. Totally Painless ! She was very nice and I would highly recommend ********************************Review fromMelissa S
Date: 05/24/2023
2 starsMelissa S
Date: 05/24/2023
I paid over $400 in copays. They sent some of these to collections and said they never received any payments. I got all of the cashed check images and sent them in. They claimed that they were applied to old bills and when I asked which bills they said they didnt know because it wasnt showing on their end. They did not note that I had called in either . I finally called in and recorded it and let them know that I was recording the conversation. Everyone needs to Record your conversation with their billing department to use as proofSonora Quest Laboratories LLC
Date: 06/01/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients’ expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that may be needed. A member of our team may reach out to you direct for additional information. Thank you.Review fromFran E
Date: 05/02/2023
1 starFran E
Date: 05/02/2023
Their billing representatives are the worst! I ordered my own lab tests online because it was needed for my schools program and while I was making my payment the website had a glitch and said there was an error. It didnt even say that the payment was confirmed. So I went ahead and started another order of the same tests, this time the payment was successful and it showed me a payment confirmation page. However, when I checked my bank account it said that I was still charged for the first one even though the website said it was unsuccessful??!! Called the billing person immediately and the lady spoke like she wasnt getting paid to do that job, however she still said shell request for a refund. Couple days passed and I saw that the charge already posted on my account so I called again to ask for help over what happened. And yall when I thought the first lady was already rude, this second one is way worst ?? she was a total b*tch and kept cutting me off while I was explaining. She didnt even bother helping me and then said what the ****, cant find your name then hung up on me :)) this effin place is a joke. Cant believe I was charged $169 TWICE and I couldnt even get someone to help me. Yall need to get your acts together!!!Sonora Quest Laboratories LLC
Date: 05/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you
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