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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AutoZone has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AutoZone

      4741 W Polk St Phoenix, AZ 85043-2803

    • AutoZone

      6215 E Main St Mesa, AZ 85205-8900

    • AutoZone

      7502 W Washington St Tolleson, AZ 85353-3123

    • AutoZone

      5686 W Camelback Rd Glendale, AZ 85301-7474

    • AutoZone

      3359 W Van Buren St Phoenix, AZ 85009-4762

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to come in and order my headlights for my 2010 dodge charger. I gave my make, model, vin#,& license plate # of my vechile, & paid for them! When I finally picked them up and went to put them on they were the wrong ones. So I went to the hub off *********** in ********** CA to exchange them for the right ones and there telling me they have to refund the money back to the card that was used to buy them with! When I dont have accesss to that card ! And Im not the one who ordered the wrong part! The manager at the store said that because it was paid with credit card its a problem! You guys are the ones that orders the wrong parts not me so I feel that you should be able to order the right headlight for my car and use the money I already spent on the ones that dont plug into my car

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12 Thursday afternoon a friend and I stopped at the AutoZone located there off ***************** in ******** ******* to purchase a oil filter for my vehicle. Then proceeded to do the oil change there in the parking lot of the business so that we could utilize their tools. during this time I had gone on to ask for help from one of the employees he seemed and acted like he new what he was doing but he was suppose to help unloosen the oil filter cap but instead he loosened the coolant valve cap and released all the coolant from my vehicle and broke the hose from the ****** from the engine coolant pipe. Now I'm without my vehicle due to this happening . Ive been trying to speak to someone who could assist with making this matter right and I keep getting the run around nobody wants to help me resolve a salution I need my vehicle fixed this is on them and noones giving me answers. Please I just need them to fix this.

      Business Response

      Date: 06/20/2025

      Good afternoon, 

      Customer has been contacted. 

      Thank you,

      AutoZone

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Associate at ******************* in *******, VA threatened me and was very rude and belligerent with me when all I was asking for was the store manager. I have recordings of the phone interactions . The customer name was ********.

      Business Response

      Date: 06/17/2025

      Good afternoon, 

      Customer has been contacted. 

      THank you,

      AutoZone

      Customer Answer

      Date: 06/17/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ********

       

    • Initial Complaint

      Date:05/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about the egregious , belligerent and gross negligence of an employee at the autozone location in Dallas *************************************** Tx us #****. This complaint is about an associate Tangra ******** whos is a African American female who when asked for assistance became, disrespectful, belligerent and personally abusive toward myself for apparently no reason except, being triggered by requesting good customer service.On or about may ******* at 12:00 p.m. I went to this autozone to exchange / swap a part for my dodge Ram ,shocks. I had all info necessary,but the African American female felt ,disgust,by myself an African American male ,who was direct and purposeful, and began to act out against myself in public , on about ****** by gesticulating and requesting another associate to assist me who, I turn was a Mexican American . The Mexican American was assisting me but the female , Miss ******** would not deescalate, she actually physically assaulted the male by physically pulling his hands and his person, from the register, so that he would assist me. She then went on to call my mother a *****, my girlfriend a w**** and myself a homosexual, to try a humiliate me in public .I requested her name she then covered up her name badge so that I could not see it, ( clear infraction) . She then lied about protocol on how I could gain access to the grievance process, I reported this to autozone greviance site on 5/20/205 at 4:30 pm and waiting complaint procedure.I am requesting a investigation and hearing of this egregious matter and a proper resolution.

    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/16/2025 placed the order 04/17/2025 PAID FOR THE ORDER Said I would recieve by the 23rd.Called them and went into store due to not being able to track the ******** success. (day and time unsure)Monday April 21st In the store tracking told me nothing other than it's a 3rd party vendor or something similar.Called the customer service number at 7:29 pm and talked to them for 10 minutes and 5 seconds.The support representive reassured me my order was on its way.She also got the tracking information and provided it to me.She assured me that my order would be available at the store for pick up the next day.The tracking information I was provided gave me the 25th for a date to be delivered.I paid $67.13 for my order and I'd greatly appreciate somebody explaining why I'm having many issues regarding this order.

      Business Response

      Date: 04/25/2025

      Good afternoon, 

      Customer has been contacted. 

      Thank you,

      AutoZone

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My battery was not working I went to autozone to fix it and they told me to go to the mechanic outside to fix and he charge me extra money while when I used to go it was part of the warranty. Side note this mechanic has his own truck standing with same address written and same phone number and standing there charging people extra money for nothing when these things can be fixed within its warranty

      Business Response

      Date: 03/25/2025

      Good afternoon,

      Customer has been contacted. Waiting for a call back. 

      Thank you,

      AutoZone

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to my local autozone store for a fan assembly, via **** as my car needs the part to run was told it will fit and it didn't. I was forced to place a second order for the same part still no refund and that part arrived dirty and the wrong size and customer service said they can't help me. We are rural so **** is limited, we were told to come to the store 26 miles away (had to knock on neighbors doors to ask for a ride and pay them 40 bucks) only to arrive and be told oops no parts for you today as promised. Now it's the 4th day we are stranded and will be fired by tonight because the car is disabled due to these 2 wrong parts. We have to pay a neighbor AGAIN just to attempt to get any more parts costing even more money while I incur 900 in lost wages from these mistakes. Was told last night after showing up and no parts as promised that this am I'd get my part and still nothing and it's noon. They have the money for both wrong parts and refuse to make it right or deliver the part. Once I lose my job I will be homeless because of these mistakes and lack of care for patrons.

      Business Response

      Date: 03/14/2025

      Good afternoon, 

      Customer has been contacted.

      Thank you,

      AutoZone

       

    • Initial Complaint

      Date:03/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a new filter for my vehicle. The local store confirmed the order and sent me the incorrect filter. Upon calling AutoZone they said I would be able to go to the store and get an exchange. I called the store to confirm the correct part was in stock they said that it was not and they would not know when it would be in stock, but I could come in and get a refund. Attempting to do the refund the computer refused it on multiple attempts and I cannot receive a refund for the incorrect part. Ive talked to multiple employees and multiple customer service **** and they have not been able to fix this problem nor show any effort outside of telling me to go back to the store.

      Business Response

      Date: 03/12/2025

      Good afternoon, 

      We have reached out and waiting for a call back. 

      Thank you,

      AutoZone

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So my finance went into AutoZone with a receipt to return some stuff. Idk what happened but for some reason the employee gave it back to her on a merchandise credit even though we had the receipt. Pain but I accepted it. Few days later said merchandise credit was stolen from me and I had the return receipt and so I was told by customer service if I went into the store and got a blank card they would transfer the money to the new card. Ok sweet ! WRONG! I got an email today saying its not their problem if its lost or stolen and that they wont be transferring it so here I am out of money and need that card to fix my car and I cant because they dont give a ****. I shouldnt have to fight for my money! Im gonna lose my job all because an employee decided to give it back on a merchandise credit even credit .

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased part# ***** sku#****** from store# ***** and store#*****. AutoZone online and over the phone confirm that this part will fit my vehicle. I open both of the small packages and took them to the tire shop only for them to tell me by looking at them that they are not the right parts. I contacted ******** which is the company who manufactured the parts and they confirmed that it is incorrect and will not fit my vehicle. Multiple times I informed AutoZone customer service of this and ask how would I go about getting my refund. I also asked for a reference number regarding this issue. They responded by telling me that I had to go to a random AutoZone with the receipts and the items and Hope to get a refund and it is at the discretion of the person working at that time. This is unprofessional unethical and unacceptable to me. I believe if AutoZone for whatever reason is listing parts that do not fit a vehicle regardless if I open the package or not I should get a refund especially when the company acknowledges that it is the incorrect part. The customer should never be penalized and told that it is up to the discretion of the person working at the time on whether or not he gets a refund when there's proof and facts that mistakes were made from the manufacturer and AutoZone listing the part incorrectly. They refuse to give me a reference number that refused to tell me whether or not I would get a refund or not. I believe it's absolutely disgusting to tell me to waste time and gas in hopes that I will get a refund despite these circumstances. One item total was $6.41 the other item total was $6.59. I purchased one in ******************** and the other in ******* *******. I need confirmation and a reference number that I will get my refund when I take them to an AutoZone. It is preposterous and asinine to me to take time and gas in hopes that I get a refund when they know that the part was listed incorrectly. I never tried to utilize the parts.

      Business Response

      Date: 11/18/2024

      Good morning, 

      Customer has been contacted.

      Thank you,

      AutoZone

      Customer Answer

      Date: 11/20/2024

      multiple times I clearly explained the issue that I am having. Apparently the customer service **** can't read messages through email. Instead of them addressing my direct concerns instead they contacted the stores that I purchased the item from lying claiming that I said they wouldn't give me a refund. So because AutoZone can't read I will explain it again. I never tried to go to any store to get a refund. I contacted customer service with a direct issue regarding AutoZone improperly listing parts. I specifically asked for a reference number or something regarding this issue so that I would not get a hassle if I where to go to a store for a refund. The reason why I wanted to reference number is because the representative told me through email that it is up to the employees discretion at the store on if they want to give me a refund. I explained that that was unacceptable because I spoke to the manufacturer and proved that I did and they confirmed that they even listed the part incorrectly. I don't believe that I should be at the mercy of someone's judgment on whether or not they should give me a refund.  I also explained an issue I had at the ******************** store a month ago regarding an item I purchased and needed to return. Once again I don't believe that I should be told that it's up to an employee's discretion on whether or not I get a refund when I proved that you incorrectly listed the part. Once again if someone could give me a reference number so that whenever I go to a store to get a refund they already know that it should not be at their discretion.

      Business Response

      Date: 11/25/2024

      Good afternoon, 

      Waiting for customer call back. 

      Thank you,

      AutoZone

       

    AutoZone is NOT a BBB Accredited Business.

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