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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AutoZone has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AutoZone

      4741 W Polk St Phoenix, AZ 85043-2803

    • AutoZone

      123 S Front St Memphis, TN 38103-3607

    • AutoZone

      10645 N 67th Ave Glendale, AZ 85304-3601

    • AutoZone

      4323 W Cactus Rd Glendale, AZ 85304-2340

    • AutoZone

      12224 N Cave Creek Rd Phoenix, AZ 85022

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a distributor back in 2016 of December since then i had Autozone in ************ ******** warranty the replacement. Same place it was purchased from. Since December of 2016 i have replaced this distributor every 2 years. I sent the car to the same shop every time. For some reason they cannot find my warranty anymore. They have told me that it was returned but their distributor is still in my car sitting at the shop where the maintenance is and has been preformed every 2 years on the same distributor. The current distributor that Autozone warranted out for the 3rd time is still in the same car. If I need to i can have it removed and returned to them for to show that it is the same one they warranty out 2 years ago.

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2022 I ordered a engine flush since they didnt have it the store- I acquired the item at another auto parts and called to cancel the order. I was told it was too late to cancel.I was called to come pick up the part; again I told them I did not need the item anymore and if I could please get a refund.I have called and spoke to three different people, one of them a manager. I have yet to recieve a refund on an item that I never received. This is entrapment and stealing. I am not in the same location anymore and they seem to be able to resolve this situation. I offered receipt number, card number over the phone and yet they insisted that I travel many miles back to get my refund. I do not plan to return or recommend this this business to anyone. I had a bad feeling as far as customer service from the moment i walked into this autozone location.

      Business Response

      Date: 12/06/2022

      Good morning, 

       

      Customer has been taken care of. 

       

      Thank you,

      AutoZone

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an ETK16 ************** Sport battery on 3/15/22 at the store located at ***************************************************. My receipt clearly states that I have a six month warranty. The battery became faulty on 10/17/22, I took it to the store on 10/21/22, only to be denied an exchange because they say the battery only has a 90 day warranty. I showed them the receipt, as well as the AutoZone website that states these batteries have been one year warranty. They refused to exchange it, nor would customer service help.

      Business Response

      Date: 10/28/2022

      Good afternoon, 

      Customer has been contacted and issue resolved. 

       

      Thank you,

      AutoZone

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We Purchased brake pads from the ******** location. My husband returned them before opening the box. The customer service person told him the money would be refunded immediately, It is now 3 days and we still have not recieved our money back. I called and the guy on the phone said oh no thats not true. It takes 3 to 5 business days. Thats mandatory. This is not the first time we have had issues with auto zone. We purchased a part from Auto Zone online and It never showed up. We kept calling for the part and they kept saying it was FED Ex and they couldn't do anything since it was not thier issue. It was Fed Ex.

      Business Response

      Date: 09/28/2022

      Good afternoon, 

       

      Customer has been contacted and issue has been resolved. 

       

      Thank you,

      AutoZone

      Customer Answer

      Date: 10/05/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    AutoZone is NOT a BBB Accredited Business.

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