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Business Profile

Pet Supplies

PetSmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PetSmart has 534 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PetSmart

      19601 N 27th Ave Phoenix, AZ 85027-4008

    • PetSmart

      12375 SW Walker Portland, OR 97225

    • Petsmart

      39410 Argonaut Way Fremont, CA 94538-1310

    • Petsmart, Inc.

      171 N Nellis Blvd Las Vegas, NV 89110-5320

    • Pet Smart

      3413 Virginia Beach Blvd. Virginia Beach, VA 23452

    Customer Review Ratings

    1.3/5 stars

    Average of 160 Customer Reviews

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    Review Details

    • Review fromMichael A

      Date: 04/24/2025

      5 stars
      Great customer care. Thanks ****. Your amazing. Can't thank you enough for your attention to the customer.
    • Review fromCarter H

      Date: 04/21/2025

      1 star
      On April 20, 2025, I visited the PetSmart store at ****************************************** to purchase feeder fish for my reptiles. When I spoke to the employee, *******, I clearly explained that I would be placing the fish in a separate quarantine tank first, to ensure they were healthy and wouldnt make my reptile sick. I was being responsible and transparent about the process.Despite that, she continued to ask unnecessary and repetitive questions about what I was going to do with the fish even though they were feeder fish, which are sold by PetSmart for exactly this purpose. She then said, They have to go to a good home, and dismissed my explanation entirely. When I tried to clarify again, she said, I have the right to refuse to sell to you, and walked away without any help or resolution.She also claimed to be the store manager, which I believe is not true. The tone of the interaction felt rude, judgmental, and targeted. Given that I have an accent I strongly felt that this treatment was not just unprofessional, but possibly discriminatory.
    • Review fromCarole P

      Date: 04/10/2025

      1 star
      ********, The manager at the grooming salon of Tanasbourne Petsmart is rude and condescending. She makes the client feel unwelcome. She would definitely benefit from some training on basic customer service and professionalism.
    • Review fromJaimie V

      Date: 04/03/2025

      1 star
      Charged $160 for my small dogs grooming appointment this week. He is 10 pounds. They added sooo many extra ridiculous charges. Should have been 72 for a grooming appointment but said took extra time so total was $166. That is crazy. And a rip off
    • Review fromVeronica V

      Date: 04/03/2025

      1 star
      The girl with blonde braids at the grooming center in ************* , didn't catch her name was extremely rude and even yelled at me. Never taking my dog there ever again. Extremely unprofessional!
    • Review fromNikki K

      Date: 03/31/2025

      1 star
      Manager ***** is terrible. **** and terrible customer service. If you run into an issue at this store and want to speak with a manager, expect her to yell from across the store that there is nothing she can do and then walks away. Couldnt be bothered to even come discuss the issue that was the stores fault to begin with.
    • Review fromElli L

      Date: 03/26/2025

      1 star
      i've been bringing my dog to Petsmart grooming for the last two years since we got her as a puppy and never had an issue and then the last time that I brought her I noticed that they didn't grind her nails. I typically get the pedicure plus which includes grinding, which I thought was weird, but whatever the next time that I brought her in which is about a month apart, and they kept telling me that the grooming salon was closed or that they didn't have enough people, and that I needed to come back or wait in my car for a couple of hours until they could get someone in there and then I decided to reach out to customer service and call and they told me that was flagged for being behavioral due to safety reasons. I never was notified. This has been going on for the last two weeks now playing phone tag between the groomers and the management and customer service have yet to have them reach out to me. I am beyond fed up and on top of that whatever they did to get her to get her nails cut the last time absolutely traumatized my she pulls away. She had an accident on the floor, so regardless of whether or not she was behavioral they should have stopped in the middle of her grooming to tell me that she was unfit to be groomed instead of doing what Lord knows whatever they did to hold her down or whatever to get her to get her nails cut and now I have to deal traumatized dog playing phone tag with terrible groomers and no one will tell me what the h*** is going on. Definitely do not recommend which ***** because again like I said, I've been going to them for the last two years. I guess they will be losing my business as well. Do not recommend. Also not to mention they randomly close when online they have set hours. They're never open later than it seems like three or 4 online if I'm not mistaken is six or 7 which ***** because I Work til 3 so the fact that I have to call every single time before I bring my dog in there to figure out if they're actually open
    • Review fromKelly M

      Date: 03/23/2025

      1 star
      Two weeks ago, on a Sunday, I placed my usual online order and selected "Ship to Home", paying the $5.99 shipping fee. My rural address is not available for the ************************* since we are 33 miles from the closest store. Around 6 pm on Monday, I received an email that the order had shipped. Thursday afternoon, I still did not have my items so I checked the tracking number in the email. The tracking number opened a link to the ******** website where it said my order had been cancelled by the driver! I immediately placed a new order for the same items and selected "Ship to Home" once again. I then contacted **************** through the website asking for help in receiving a refund for my cancelled order. A CS *** sent me an email asking if I wanted a refund or a reship of the order. Since I already reordered the items, I asked for a refund. A couple of hours later, I got an email stating that my items had shipped! When I reached out to customer service again, they replied saying there was nothing that they could do and that I could return the items to a store once I receive them. I told them to set up a pick up with ***** because I didn't ask for this order to be shipped to me. When **************** initiated the return, I received an email stating that I would receive a refund for the total price of the items, but not the shipping charge. I reached out to **************** again and asked for the shipping charge to be refunded, because again, I had already reordered the items and did not need this order and asked for a refund. ***** picked up the box, the box was received at their warehouse the next day, and I am still waiting on my refund. I was told that since I used AfterPay, I couldn't receive a refund until the order was fully paid which is a month from now! It also does not state this in Petsmart's policy on ******** on their website. I've asked for a Manager to reach out to me in 4 emails and this has been ignored every time.
    • Review fromLe B

      Date: 03/16/2025

      1 star
      Bought my dog here for about a week for the hotel stay. My husband and I paid over $1,100 for our fur baby to have his own private suite so he wouldnt have to be around other dogs. Upon our retrieval our of fur baby hes has kettle cough, they cut his nails too short and hit a nerve, lost of items we left including a blanket and stated we had no food left but our fur baby lost weight. They gave us one blanket back that smelled like urine. Completely unexceptionable. Ive complained three times and nothing has been done about it I shouldnt have to worry about my fur baby well being at a facility thats suppose to cater to all their fundamentals.
    • Review fromKristen R

      Date: 03/13/2025

      1 star
      I visited the PetSmart on ******* in **** and I could not believe just how filthy this place was and that the health department hadnt shut them down. I have photos of the bathroom that I went in and I wouldnt even take my pet in that bathroom. it was so dirty and looked like it had never been cleaned. It had black mold. Dont ever go there it is so disgusting

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