Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

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  Pet Smart

  1206 Bridford Parkway Greensboro, NC 27407

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  PetSmart

  3641 Truxel Rd. Sacramento, CA 95834

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  PetSmart

  3585 N Shiloh Dr Fayetteville, AR 72703-5359

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  PetSmart

  1236 Greenbrier Pkwy Chesapeake, VA 23320

Review Details

• Review fromChristina F

  Date: 11/30/2024

  5 stars
  I placed an online order to take advantage on the Black Friday deal (spend $100 and receive ****** points). Everything went through nicely until about 1am when I got an email saying one of my items was no longer in stock. I checked my order and it dropped the total down to just 44 cents below the $100 ***** I was pretty upset at first, thinking I no longer qualified for the original deal. Thankfully- I called my local store and they were SO NICE and concerned about it as well, but couldn't do anything about it because I needed to contact the main petsmart number. They gave me the number and I was connected to the most loveliest customer service rep **** ever had the chance to talk to. Told him my situation and he immediately gave me my reward. I have rarely gotten off of the phone with customer service with any other company as satisfied and happy as I did today. Thank you so much *****!! I appreciate your humbleness and kindness through the entire conversation! Shout out to him and Petsmart for the smooth and quick support! 10/10 highly recommend!!

• Review fromVeronica R.

  Date: 11/25/2024

  1 star
  I purchased a Beta ***** King ***** Fish was switched at register to half moon. Fish died in two weeks. I spent $9.99.Poor Service

• Review fromBlaine N

  Date: 11/17/2024

  5 stars
  Great stores, they really go above and beyond. I get great discounts on animal food.

• Review fromMichael L

  Date: 11/08/2024

  1 star
  Pet Smart **************** (Grooming Only) was/is Atrocious. I will never recommend their grooming services, they do a poor job at best and they are just all nasty women who talk down to you and you can tell they hate their job. Just wanted to highlight my most recent expeirience after taking my dog here since he was born (4years) and let people know what to expect when using this PetSmart but sprecificaly this location in *****************, ********. They are all stuck up, condenseding unhappy individuals and even over the past 4 years there was always some type of customer service issues at their expense. Overall, F*ck Petsmart and their stupid ladies running the grooming department, I hope they lose their jobs and I hope people boycott Petsmart to put them out of business for their s***** service and overpriced products.

• Review fromMichelle K

  Date: 11/04/2024

  1 star
  Folsom Dog camp! My dogs(2- sibs) are 4 yrs, they have been going since 6 mnths not a problem they loved it . Went 4 to 6 times a year ********** *********** dropped off Merry. Signed new contract. They took her into camp. up dated vaccinations, asked if I could update both. Pulled up ******* & handed ******* my phone. She looked at his profile picture & asked the breed. I told her ******************** Staff, but they are mutts. What is Catahoula? I explained they are mixed. She said my dog is not aloud in grp play because of her bully breed, that it has always been Petsmart policy brought out an 11 x 18 laminated sht w/ Am. Staff dogs pixs w/ the heading Breeds Not Allowed in Group Play handed it to me walked out went over to the Day Camp, pulled Merry & shoved her in a Kennel. Because of the photo of her brother.Said Merry cant mix w/ the other ********** was heartbroken but to bad Merry can have 1 on 1 time, x 2 for 15 minutes during the day & the rest of the time she would have to be kenneled. I asked to speak w/ mngr (****), my husband was going to take a pic of the laminated sht, he told him No, that was private company information! ******* grabbed it & put it back in the office. I told ****, that when I setup appt. I was not told this, or asked & it has never been an issue in the past, that when I just signed the contract I was not told of this rule. That it is not posted anywhere for people to see. He stated it is on the website I told him I am not looking at the website site when I am physically coming in the store. It took my husband, ************* 5 minutes to locate it. It is well hidden.Under Day ********** playtime requirements it is the 3rd sentence The header does not give you a clue that it is talking about dog breeds. Reading a *************** article from 2014ish that it has to be 50% of the breed. My dog was removed based on pic of her brother that was at the vets!!I filed a complaint with a CS - *** on the phone.

• Review fromvictoria g

  Date: 10/30/2024

  1 star
  RIP OFF COMPANY- WILL NOT RETURN MONEY AND OR STEALS CONTINUALLY CHARGES FROM DEAD ACCOUNTS (NON ACTIVE) REMOVES MONEY FROM BANKS WITHOUT NOTICE.--- THEY NEED SHUT DOWN AND CRIMINALLY CHARGED FOR THEFT AND FRAUD.

• Review fromCarolina B

  Date: 10/27/2024

  1 star
  Beware of the auto ship service;! PetSmart does not feel accountable for what they offer. There is a fine print somewhere not visible that it is a $35 % discount up to $20. I made a big purchase of over $300 considering that discount. I was and still am going thru financial hardship and thought it was a good decision. PetSmart destroyed my budget. It was supposed to e over a $100 discount which was a lot of money for me . Also at that time there was a 20%discount in their website which was not applied to my order and part of the order was not delivered by an impatient delivery guy. I had to call to get the rest on my order, get the $20 discount and complain about the auto ship discount. I was given a consolation discount of a 25 % instead . Do not trust them. You will not get what is offered.

• Review fromCayla L

  Date: 10/23/2024

  1 star
  Online shopping and customer service is a joke and unhelpful. Im a **** member according to their new membership program. Ive spent so much at Petsmart I was automatically the highest member after the swap. Their hidden terms and conditions/exclusions on site with promotions and shipping is absolutely ridiculous and takes advantage of the consumer. Ive been charged shipping for over a year even with spending $49+ on every order. The first transaction I was concerned about shipping cost was $22.99 which I didnt select, apparently they cant go back further than 6 months in system which seems like a lie in order to check that transaction and give me a refund. I was charged almost $120 in shipping I shouldnt have paid. According to Petsmart they have exclusions on shipping cost being refunded as I ordered canned wet food and that doesnt include free shipping. Why? Thats the most ridiculous thing Ive ever heard. I looked back at my orders the few I can see before the initial start to being charged shipping and Ive placed orders with wet food cans before not including shipping. Is this a new policy? So they change membership status making consumer think theyre saving money and being regarded for loyalty then hinder them with hidden exclusions and fees for something that it shouldnt be. Yet another company not caring for animal welfare and only out for profit. Such greed its disgusting. I purchase online so I can afford my cats foods with ****** pay in 4 option or affirm since the health care system is also horrible for pets and even with insurance I have a lot of vet bills to worry about. This payment method helps me stay afloat but not if they charge me shipping. **************** over the phone told me I was refunded shipping on every transaction I was concerned about never explaining the wet food exclusion. Then all of a sudden email customer service clarifies this and tells me I paid for shipping accordingly. Petsmart should be ashamed of themselves.

• Review fromCeleste E

  Date: 10/17/2024

  1 star
  The grooming staff is rude. I took my dog to get a bath and paid $15 extra for nail filing and his nails was not done properly. I told the associate and she asked like she didn't care. His feet was still wet and his tail. I told her that he was not dry and she stated it's tge bottom of his feet. I replied that makes it worse when all the hair on the flood is going to be stuck ti his feet which is nasty. She still didn't care.. no apologies or nothing. I ask for the manager who came to see what was wrong and then gets upset because I asked for a refund. I will never visit this petsmart again. Don't recommend at all.

• Review fromTina U

  Date: 10/17/2024

  1 star
  I have been a loyal customer with ********************** for the past 5 years. However, recently Ive been having issues with the grooming. When I tried speaking to the manager to resolve the issues, I was told my dog could no longer be groomed by pet smart. When I indicated that I would leave a review the manager said be careful what you say. I will not be returning to pet smart, not even to purchase wet food, dry food, etc.