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Average of 48 Customer Reviews
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Review fromJessica G
Date: 12/04/2024
1 star1600 gone and a false insurance claim This is what you deal with they work with Nerd this is the last response I got Hi *******,We have received a response from your insurance and the next step is to schedule an appointment with an advisor from our preferred vendor to review your claim and discuss what your insurance is covering. We'll be in touch soon with the details. If you have any questions, feel free to reach out!Best regards, ****** AdjustPro I would never have filed a claim if I knew my roof was fine 3 shingles and some paint its a hussle they try to get you a new roof and pocket the money if I had known betterReview fromMustafa K
Date: 12/02/2024
1 starBeen fighting with them for over a year for unpaid bill, they told me that the cost cover everything even the solar panel removal and reinstall, they received the money from my insurance but never paid the solar company, called them several times, then a person from their office start sending me emails and said that they will fix it in less than a week but after that that person stopped responding to my emails, and its been over a year and the bill was not paid, the person said that they already contacted the solar company and they are working on it, I called the solar company and they said no one contacted us, so I sent another email to the person and I asked him if he can confirm that, but he stopped to responding to me, all I want that you pay the solar company bill, no more no less, if not I am going to sue you.Review fromRichelle Z
Date: 10/16/2024
1 starRichelle Z
Date: 10/16/2024
Dont agree for a roof repair from this company!! Absolutely the worst process, theres no communication, no update on process! Its been a year since the damage on my roof and still nothing has been fixed. They wanted to file an extension, I declined this offer and canceled my claim with insurance. Ive contacted all parties involved and asked for My deductible back which I still havent received!! *** also sent information where to send money back to insurance because they cashed the check without doing the work!! After multiple attempts to tell them were not moving forward theyve yet to reimburse my money back. I will be taking legal action, all money needs to be returned before youre sued!
AdjustPro Solutions LLC
Date: 10/22/2024
I am getting down to the bottom of this situation and i will reach out to you tomorrow Oct 23rd with my findings, sorry about any inconvenience.Review fromValery M
Date: 08/15/2024
1 starBeen fighting with them for 2 months No response to my emails or calls. My spouse who lacks English reading proficiency signed what he was told was an Auth to contact liberty mutual. Turns out he signed an Auth an agreement for them to recieve payment. Liberty mutual said they were issuing a check to us and them. A co check. They were supposed to be here at 11:30 today. No call no show.. I called them asked for a call from the tech for resheduling. Nothing. I'm done with this company and filing a law suit in Pima County Superior Court.Review fromPERLA P
Date: 07/01/2024
1 starPERLA P
Date: 07/01/2024
Scammers. Cashed the insurance check and never showed up to make the repairs.AdjustPro Solutions LLC
Date: 07/22/2024
I don't have a ************************* in my system, was our contract done under a different name or person. Please call our office **************, I would love to help you in this matterReview fromLisa C
Date: 06/18/2024
1 starMy husband and I contracted this company for a roof replacement project in December 2023. The insurance company issued payment around February or March. Since then, despite my numerous attempts to obtain updates on the project's progress, I have received nothing but the same infuriating responses: they are "attempting to schedule" or "include us in a build date schedule," always advising us to wait two weeks. Alternatively, they claim to have no idea what's going on and promise to reach out and find something out for us, only for us to be left waiting yet another two weeks. No one ever calls back. It is always me and my husband who have to reach out, and this has been the response for months from all the different people we talk to, and we are getting nowhere.I am deeply dissatisfied with Adjust Pro and regret ever choosing to work with this company. I feel like I have absolutely no control over the situation, and it seems they are just waiting for us to give up so they can run away with 30% of our money without ever getting the job done. I strongly urge others to heed this warning and the numerous negative reviews about this company. I am now left worrying if they will ever complete the job or, worse, if they will run off with the insurance money or do a subpar job, leaving my roof to leak as others have reported. I will never again do business with door-to-door solicitors.Review fromLydia Kindle
Date: 05/20/2024
1 starLydia Kindle
Date: 05/20/2024
BUYER BEWARE!!!This company, from *********************** in sales to ******** (receptionist?) whom I have called multiple times for assistance in getting issues resolved that will promise you call backs or actions only to never follow up on their words. DO NOT expect this company to fulfill their promises. My experience has been nothing but disastrous from the moment I first answered my door to their sales person.AdjustPro Solutions LLC
Date: 05/24/2024
Adjustpro Solutions is not the contractor, this is seems the be an issue with the contractor. Adjustpro was able to get the insurance to fully replace your roof, and save ***** thousands of dollars. We don't do the construction, if there are specific details that you would like us to rely to the contractor so they can improve their processes. Please let us know, and we will let the contractor know immediately. Adjustpro was very thankful for the opportunity to get your entire roof paid for by your insurance, anything else we can do for you please let us know. Thank you *****!Review fromGRACE G
Date: 04/13/2024
1 starWhen the ********** Solutions rep ************************* came to our home we were told that this would be a complete roof replacement including the shingles and elastomeric roof coating, we even pointed out a small leak in the elastomeric coating during the consultation, and we were assured that this would be included in the estimate. We never received the agreement that we signed prior to the work beginning on the roof, which should have been a warning sign. ********** Solutions contracted Nerd ******************* to do the actual roofing work, but they did not do the elastomeric roof coating portion of it, which we were made to understand by ********** was included in the project. When we talked to Nerd Restoration about the elastomeric coating we were advised they were not contracted to do the elastomeric portion by **********. This was quite a surprised us as ****************** the ********** rep was quite clear during our consultation that this was a complete roof replacement/repair, including the elastomeric portion of our roof. From this point on communication became very poor, there were no return calls, and when we did finally get ahold of someone in the ********** office we were told that they would make it right, but they did not. Furthermore, it's been over a month since the work was "completed" and we have still not received an itemized invoice to submit to our insurance company, ********** seems to have ghosted us, not answering or replying to our phone calls/emails - so now we are having issues with our insurance company because they have not submitted a finalized invoice from **********. This experience has truly been a disaster for us, and now we will be paying more out-of-pocket as we look for a contractor to finish the elastomeric portion of our roof as ********** straight-up lied to us about it. I would strongly discourage anyone from doing business with ********** Solutions.Review fromRosa G
Date: 04/01/2024
1 starRosa G
Date: 04/01/2024
It has been more than a year since this company put the roof on my house and they left it bad in an area where the water leaks. They were notified of the problem to *************************** who was the one who helped us to have the roof repaired. , and then he didn't answer and the people in the office were left to fix the problem and they never answered us again. I'm very upset because they only took the money and didn't do their job well, it's a very bad company, very informal and without honesty. Please get in contact with me, Im ****AdjustPro Solutions LLC
Date: 04/02/2024
Dear ****,Thank you for bringing your concerns to our attention. We appreciate your feedback, although it seems there might have been a mix-up in the review process. We understand that your review was intended for our preferred contractor company.Rest assured, we've forwarded your feedback to the appropriate department, and they will be reaching out to you shortly to address any issues or concerns you may have. In the meantime, if you need immediate assistance or have any questions, please don't hesitate to contact me directly at ************************ or via email at ***************************** value your business and strive to provide the best service possible. Thank you for giving us the opportunity to rectify this situation.Review fromKenneth N
Date: 03/15/2024
5 starsIm not sure where many of the negative reviews I have read on here stem from as my experience has been anything but. A representative came to my door and explained to me the process and while I was initially skeptical, I did some research and found a lot more positive reviews than negative, so I gave them a shot since they were very professional and friendly. Within a week of me signing, the adjuster from my insurance and the adjuster from Adjustpro were on my roof discussing the damage. My insurance tried to fight paying at first, but they were able to get a full approval. They came over and we picked our shingles and after about 6 weeks from there, we had a new roof. Sometimes I felt they could have reached out a bit more to explain what was going on with my claim, but theres no way I would be here with a new roof if I had tried on my own and I cant thank them enough for this. I have already recommended family members for their services.
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