Reviews

Review Details

• Review fromRyan M

  Date: 06/24/2025

  1 star
  FlooringInc is a company with terrible customer service, and a subpar product. I would not recommend working with them. They sent me floors with a decent turn around, but didnt provide me the supplies I ordered to install the floors. They didnt tell me they were on back order with no line of site until I reached out to them. When I finally got my own material to install the flooring, I noticed one of the rolls was damaged. I took photos of the damage and reached out to their customer service. Over a week later I get a response back saying they need updated photos that need to have a tape measurer next to the damage. I explained I finished the job with a limited scope and through out the damaged material several days earlier. It was obvious from my photos there was only a few feet of damage but they told me they werent able to help with anything unless I provided additional photos. Very disappointing communication and support for their product.

• Review fromGina G

  Date: 06/20/2025

  1 star

  Gina G

  Date: 06/20/2025

  I would leave 0 if it was an option. I ordered almost $20k of flooring in the beginning of May. It arrived at the end of may with 2 rolls being damaged so I had to send back those pallets. Waited 2-3 weeks for my replacements, only to have another roll be damaged and have to send that back as well. All the while, zero updates from the company, no tracking to know it's shipping, nothing. I called to follow up and was told it would be shipping 6/13. On 6/17 I follow up to be told it the replacement order was never placed. On 6/19 I'm told that's not true it's shipping 6/20. On 6/20 I call and am told there's a delay and it won't ship until 7/3. I have asked multiple times to speak with a manager, none come to the phone or call back. I am opening a business and can't do so without my flooring, this is absolutely unacceptable. The way you run your business is disgusting.
  

  FlooringInc.com

  Date: 06/23/2025

  We sincerely apologize for the ongoing issues you've experienced and completely understand your frustrationespecially with the importance of having your flooring in place for your business opening. Your experience is not reflective of the level of service we strive to provide.
  Please know that we have been actively working to resolve this from the beginning. We recognize the inconvenience caused by the damaged deliveries, delays, and lack of consistent communication, and we are truly sorry for the impact this has had.
  I see that you are currently working with the head of our **************************** and she is actively working to get this resolved as quickly as possible for you. Weve also escalated your case internally and are monitoring it closely to ensure it receives the attention it deserves.
  Thank you again for your patience. We remain committed to getting this corrected and supporting you through to a full resolution. If theres anything further you need in the meantime, please dont hesitate to reach out.

• Review fromCharles B

  Date: 04/17/2025

  1 star

  Charles B

  Date: 04/17/2025

  Same story here..ordered Mar 22 and said "in stock" and would ship Mar *****, one month later and zero communication from this company. I finally reached customer service after several attempts and got the " we will check on it and email you.." story.
  

  FlooringInc.com

  Date: 05/23/2025

  We're very sorry to hear about your experience and the lack of communication following your order. We understand how frustrating it is to expect timely shippingespecially when the item is listed as in stockand then receive no updates for an extended period. Thats not the standard we hold ourselves to, and we sincerely apologize.
  While our team may have intended to follow up, we clearly fell short in keeping you informed. Please know your feedback is being taken seriously, and were actively working to improve our communication and follow-through during order processing.
  If theres anything we can still do to assist you, wed appreciate the opportunity to make things right. Please dont hesitate to reach out directly.
  

• Review fromJason S

  Date: 04/17/2025

  1 star
  I'm afraid from all the other reviews that I'm having the same experience with getting a hold of customer service. I sent an email to their customer service and didn't receive a response. I was able to IM chat with one person who said they would reach back when they hear from the warehouse about my order but I was not contacted back. Tried calling in and was on the phone queue for too long, even though the wait queue stated was 2 minutes. Tried chat support again and no response. Can someone assist me with my order and send me what I paid for? I have an incomplete floor where part of the items were shipped, yet it states my order is complete on their website. Very disappointed that I'm not getting shipped what I paid for and ***** even shows me they are waiting for the rest of the shipment (Label created, pending product). What does it take to get a response from this company and action taken?

• Review fromDave B

  Date: 04/04/2025

  1 star
  Unfortunately, my order was one tile short. I ordered 17 "Gray-20%" floor tiles, and somehow only 16 made it to the floor. Not sure where the missing tile went, but whatever - should be easy to order ONE additional tile, right? **** - not with this company. I have called numerous times to try and order a single replacement tile (I've even offered to pay for it) but I cannot get any type of response and no one will call me back.I had written a five-star review because the ordering and shipping process was great. But...watch out if you have any issues with your order, you will be ghosted by this company.

• Review fromDavid B

  Date: 02/07/2025

  1 star

  David B

  Date: 02/07/2025

  They sent my gym flooring with 2 rips in it and told me to just trim off the ripped pieces. I have reached out multiple times for a refund or replacement with no resolution. It is now 4 weeks and I have yet to move my gym equipment in the room because of this situation. I would not recommend this company to anyone
  

  FlooringInc.com

  Date: 02/11/2025

  We sincerely apologize for the inconvenience you've experienced with your order. Customer satisfaction is extremely important to us, and we regret that this situation has not yet been resolved to your satisfaction.Our team strives to provide quality products and responsive service, and we understand how frustrating this delay has been for you. I will have your case manager reach out to you to review your case and find the best possible solution.We appreciate your feedback and the opportunity to make this right.

  David B

  Date: 02/18/2025

  Going on a week and no one has reached out. Terrible customer service. I will make sure to comment on ****** and all social media platforms to stay away from this company!

• Review fromConcetta I

  Date: 02/04/2025

  2 stars
  I own a private gym and ordered $9k worth of rubber flooring. I was confident in making the purchase due to a previous successful order. However, the flooring is literally crumbling- leaving black pieces all over causing my customers to complain. Weve reached out multiple times to customer service and have yet to recieve help with this issue. Very disappointed with the quality and lack of service for a repeat customer.

• Review fromMarquita F

  Date: 12/20/2024

  1 star

  Marquita F

  Date: 12/20/2024

  Placed an order on 12/2/2024 with the expectation that my order would arrive well before Christmas as it was going to be used as a gift. Shipping cost just as much as my order but didn't think anything of it since the reviews I've read,(not on this site) were good. After week 2 I started getting concerned and reached out since I had no tracking or Shipping information still. Spoke with 3 different people who assured me that my order was being processed and shipped according to schedule and that it was being shipped on 12/19/2024. What schedule since I had no idea when anything was to arrive. I spoke with someone today who told me that after trying to contact the production team, they were closed. Mind you it was 2pm in the afternoon on Friday. He told me that tracking information should be emailed to me today and nothing yet. I was told by the gentleman today that they are closed on Saturdays but I read the hours are open on Saturdays. I'm so confused, frustrated, and anxious of this company being a scam which is why I'm writing this review. I pray I will receive my order at all.
  

  FlooringInc.com

  Date: 12/26/2024

  Hi ********, Im really sorry to hear about the confusion and frustration with your order. I can completely understand how important it is to get your gift on time, and I apologize for the delay in providing you with tracking and updates.I see that one of our representatives is already helping you with your order, but I just wanted to assure you that we are actively looking into the situation. Well make sure you get the tracking information as soon as possible.If you need anything else or have more questions, please feel free to reach out to us directly at ************. We're happy to assist however we can.Thanks so much for your patience, and we appreciate your understanding.

• Review fromMatt D

  Date: 12/20/2024

  1 star

  Matt D

  Date: 12/20/2024

  I ordered rubber flooring on 2 December and chose the "quick ship" option that was listed on the website as shipping within 1-5 business days. I also ordered seam sealer, adhesive remover and rubber flooring glue. The confirmation email upon ordering explicitly states that you will be notified when it ships. I was not notified and the seam sealer arrived around 6 days later with nothing else. I tried to call in and was on hold for over an hour. I then chatted them online and they said "quick ship is 5-7 business days" so I screenshot their exact website and sent it to them where it says 1-5 business days and they had nothing to respond to that. I asked for an update on my order. "we need to call the manufacturer and will email you." no email. I chat them again the next day "okay its saying 17 December." 17 December rolls around and I only get the adhesive remover still no rubber flooring or glue. I chat the agent again and they said one again they need to contact the manufacturer and would email me. This is the 4th or 5th time now that I have tried to contact them just to get a firm shipping/delivery date. This is literally 3 rolls of rubber flooring for small home gym. Its nothing commercial and it was listed as in stock and ready to ship. This company literally has no idea where any of their orders are in the pipeline and just gaslights customers along the way. They are not transparent about known delays or stock levels and do not respect customers who have paid for materials. My order number is ends in 8107. I want this resolved ASAP. I have a project scheduled, contractors scheduled and deposits already paid for and this company is holding me up. Its not ethical to advertise a shipping timeframe that you consistently cannot meet.
  

  FlooringInc.com

  Date: 12/23/2024

  ****, Thank you for taking the time to share your feedback, and we sincerely apologize for the delays and frustration you've experienced with your order. We fully understand how important it is to receive accurate shipping information, especially when youre working on a time-sensitive project.We deeply regret that our "quick ship" option did not meet your expectations, and that the communication around your order was not clear or timely. This is not the experience we want to provide, and we are truly sorry for any inconvenience this has caused, especially with your contractors and schedule being impacted.Your concerns are valid, and were currently investigating what went wrong with your order, including the delays and the lack of communication youve received. We want to assure you that we are working to resolve this as quickly as possible. Please know that we are prioritizing your case and will provide you with an update on the status of your ******** ensure this is handled swiftly, we have asked your case manager to get an update on this order asap and follow up with you. If you need any further assistance please contact us at ************. Again, we apologize for the frustration and inconvenience this has caused, and we appreciate your patience as we work to resolve this matter.

• Review fromJonathan C

  Date: 12/17/2024

  1 star

  Jonathan C

  Date: 12/17/2024

  On 12/2, I ordered rubber flooring rolls from Flooring *** through *******. Since that time, there has been no update on my order. Clearly taking more orders than they can handle.
  

  FlooringInc.com

  Date: 12/23/2024

  ********, thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how critical it is to have timely communication and accurate shipping information, especially when youre working on a project with set timelines.Weve reviewed your order and unfortunately, we cannot locate it in our system at this time. This is certainly not the experience we aim to provide, and we deeply regret any inconvenience this has caused. We want to resolve this matter as quickly as possible. If you could please contact us directly at ************, we will look into this further and do everything we can to assist you.Again, we truly apologize for the delay and lack of communication. We appreciate your patience and look forward to resolving this issue for you.