Reviews
Customer Review Ratings
Average of 259 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNick F
Date: 08/16/2022
5 starsNick F
Date: 08/16/2022
Super helpful, went above and beyond to solve my problem!
FlooringInc.com
Date: 08/19/2022
***** ***** you so much for the great reviewReview fromRobert K
Date: 08/16/2022
5 starsRobert K
Date: 08/16/2022
****** was exactly who you want to talk to when you have a concern or question with a company. Friendly, Polite, helpful. He knew his stuff and got me what I needed quickly.FlooringInc.com
Date: 08/19/2022
******, Thank you for the great reviewReview fromRigo H
Date: 08/16/2022
5 starsRigo H
Date: 08/16/2022
The customer service I received today from ****** was world-class! He helped me get order # ******* squared away smoothly even though it took some legwork on his end. I felt like I was dealing with a competent professional who sincerely helps his customers. I have plenty of future projects coming up and I will come here first because of people like ******. Thanks!FlooringInc.com
Date: 08/19/2022
Thank you **** for a great reviewReview fromConrad M
Date: 08/16/2022
5 starsConrad M
Date: 08/16/2022
***** S helped me out with a situation where i ordered the wrong product. She sorted it out and despite the product shipping managed to help me get the right one and refund my order. Very professional and helpful even though it was totally my fault. Excellent customer service ******FlooringInc.com
Date: 08/19/2022
******, Thank you so much for the great reviewReview fromjerry c
Date: 08/10/2022
5 starsjerry c
Date: 08/10/2022
My order numbers were ******* and *******. I was grateful to experience professionalism, integrity, and courtesy with the issues I presented to about my first order. My inquiry acted upon swiftly to address my concerns and provide a resolution to the questions I had. Thank you.FlooringInc.com
Date: 08/11/2022
Thank you so much for your kind words and great reviewReview fromDoris G
Date: 08/09/2022
5 starsDoris G
Date: 08/09/2022
Re Order: ******* My customer service representative consistently followed through to replace a box sent with the incorrect color of flooring. I received and opened the replacement box, and it is in the correct color. I greatly appreciate his help to obtain the correct color boards to finish my flooring project.FlooringInc.com
Date: 08/11/2022
***** thank you so much for the great review!Review fromBarry S
Date: 08/08/2022
5 starsBarry S
Date: 08/08/2022
****** did a wonderful job on my customer service item.FlooringInc.com
Date: 08/09/2022
Thank you for the great review!FlooringInc.com
Date: 08/11/2022
*****, thank you very much for the great review Marquel is one of our best!Review fromNicole R
Date: 08/03/2022
5 starsNicole R
Date: 08/03/2022
I am extremely and impressed with my customer experience with ****** this evening. After realizing I couldnt accommodate part of my order (Order #*******) that was already placed, he swiftly was able to cancel the other part of my order. He took the time at the end of the business to get his managers approval and make this a quick and painless transaction. As for the rubber flooring that my fianc and I received, we absolutely love it in our home gym and I would recommend this company to everybody! Thank you ****** for ensuring an outstanding customer experience!FlooringInc.com
Date: 08/04/2022
Thank you for the great review! I will make sure ****** gets this message. Have a great day!Review fromLaura C
Date: 07/20/2022
1 starLaura C
Date: 07/20/2022
Ordered 28 cases of carpet tile. The delivery came and we received 11 cases, less than half of what we paid for. Someone received these on my behalf, opening every box and counting every tile to sign off on while delivery guys were standing there in 90+ degree weather wasn't practical. When I got home, I counted them all to make sure that nothing was consolidated - nope. 11 boxes, each with 16 tiles. Should be 28 boxes each with 16 tiles. Tried emailing - no response. Tried texting - bounces back as undeliverable. Tried chat - chat box on the site doesn't open. Tried calling - sit on hold for 35 minutes at a time, each time after a while it says **************** agents are helping other customers and to leave a callback - good luck with that. All I want is a way to get what I ordered and paid for. The renovation is at a complete standstill because we don't have all of the flooring we need. Frustrating is an understatement.FlooringInc.com
Date: 07/28/2022
Hello *****, I do apologize for the experience you have had with this order, from what I see the product is being discontinued and the production facility did not have enough stock to fulfill the full order, so they sent you what was available and we will be crediting you back in full for the mistake. My apologies again, and please let me know if there is anything I can do to assist with a future purchase. Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.