Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services National Accounts

  5075 E 74th Ave Commerce City, CO 80022

• 

  Republic Services, Inc.

  1420 New York Ave. Wilmington, DE 19801

• 

  Allied Waste Services

  8145 Reichs Ford Rd Frederick, MD 21704-6647

• 

  Republic Services of Elkhart

  57820 Charlotte Ave. Elkhart, IN 46517-1166

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My prior waste service provider (****************************************) was acquired by Republic Services towards the end of 2023. At the time of this switch, I was not contacted by Republic Services to review my terms of service, nor have I signed anything acknowledging the terms of service. Upon cancellation of my residential service (4/21/25), I was informed that a $33 "container retrieval fee" would be charged to my account. I pay quarterly and the last payment was charged 3/12/25, with service running through 4/28/25. I was signed up for ********, so they will deduct the fee from the refund I am due. This fee is not even clearly outlined in the ******************* Terms on their website. Even with the invoices directing customers to review these terms, ******************** cannot assume that these terms of service have been acknowledged, especially in scenarios when the customer's prior ********************** service was acquired. Without having acknowledged these terms of service, any fees assessed after my service has been terminated are completely unethical and in my opinion, unlawful. I am demanding that the $33 container retrieval fee is waived.

  Business Response

  Date: 04/22/2025

  fee is being waived

  Customer Answer

  Date: 04/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, I called Republic to cancel my trash and recycling services effective immediately. I was told I would be charged a $35 pick up fee for both my trash and recycling cans but I was NOT told they would charge me for the entire month of January. Lo and behold, they charged me $40 per can for pick up and charged me for the entire month of service, even though I did not even have cans for half the month!

  Business Response

  Date: 04/17/2025

  Hello
  
  Thank you for bringing this matter to our attention. As the ************* Manager for ******************** in the Phoenix market, I want to assure you that we take your complaint seriously.
  
  First and foremost, I want to extend my sincere apologies for the unsatisfactory experience you've had with Republic Services. We pride ourselves on delivering exceptional service, and it's clear we've fallen short of our own standards and your expectations. 
  
  We are currently reviewing the details of your concern and are working diligently to find an appropriate resolution. I personally commit to following up with you once we have determined the best course of action to address your issue.
  
  
  
  Best regards,
  ***** *******
  ************* Manager
  ********************
  ***********************************************br>*****************
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been experiencing numerous problems with my garbage collection through Republic Services. There were several times when the trash pickup was delayed or cancelled, however I did receive a text and/or voicemail letting me know, which was at least helpful in being informed. Unfortunately, the problems have grown worse. First, I was informed recently that my trash pickup day would be changing, which is fine, however they have now changed it to regular garbage and recycling being picked up on different days. This is extremely inconvenient for customers, as having to leave the cans out near the street longer and things being picked up different days creates problems (containers falling down, being left in the street or sidewalks, etc.) Then, last week, my garbage was not picked up at all. I had to call Republic Services to tell them that my trash was not picked up and they simply said, oh we'll send someone out another day to get it. This is not acceptable, I am paying for a service that I am not receiving in an acceptable manner. Further, the price I get charged keeps going up and up. Finally, the main reason I decided to file this complaint is because today my recycling container was left with the lid open, which I observed on a security camera. So now after working a 12 hour day, I have to go deal with a garbage can with water in it because it rained today. This is totally unacceptable, if something doesn't change immediately I will have to go with a different trash company.

  Business Response

  Date: 04/18/2025

  The hauling division did a reroute back in March. The customers days were changed to having ********************** picked up on Tuesday, and the recycling is picked up on Wednesday. I did pull video of the past two services and I could not find the cans out for service when the truck drove by. We will make a note for the driver to keep the lids closed after service. I spoke to our sales manager and we will drop the fees to reduce his rate to $87.02 a quarter. 

  Customer Answer

  Date: 04/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Line
  
   
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our township did not review the contract with Republic and the bid was won to ****** instead. Our last date of service was March 28, 2025 and Republic told us to make sure the empty trash cans were at the end of our driveway/curb so they could pick up the cans. It has now been over two weeks and my development still has all the trash cans sitting at the curb. Republic has given us multiple dates of when they will pick the cans up. They have not picked them up on any of the dates promised. This is causing issues for our new service and potential safety hazards to try and avoid the cans from wind/storms. We just want the trash cans picked up and Republic doesnt seem to have an answer for us that is accurate. Very poor business.

  Business Response

  Date: 04/15/2025

  Our operations sent someone through the area again on Monday 4/14 & Tuesday 4/15 to make sure everyone was picked up.  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not reach them . There web site takes me on a loop. They wont answer there phone. I stay on hold for an hour waiting then they are closed. I work nights 12 hrs and I cant get a new trash can . Ive been trying for 2 weeks. They damaged it with the collection truck.

  Business Response

  Date: 04/17/2025

  We called and talked to this customer. We were able to get his containers swapped for better ones and to eliminate long wait times from our call center we gave him a local contact for future complaints. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to order a large dumpster to be delivered onsite. The first contract sent was incorrect and the company couldnt provide the service I requested. The second contract that was sent to me was full of inaccurate information so it was redone for a third time. The third contract came and it did not have a delivery date for the dumpster and I was told that they would let me know when it would be delivered in a couple of weeks. I am on a tight schedule and Republic Services couldnt provide a dumpster to me in my required timeframe. I was initially told that a deposit of $650 would need to be collected. My credit card information was collected and immediately charged for the deposit. Keep in mind that we had no executed contract.. when I was sent the third contract to sign I instead cancelled the contract as they were unable to provide me with a dumpster. I have been charged $650for an unsigned, cancelled contract. They refuse to refund my money or return calls or emails.What a horrible company that I hope to never have any dealings with. I just want my money refunded.

  Business Response

  Date: 04/15/2025

  I reached out to our customer serviced team to follow up on this, the charge was reversed on April 8th for the customer. The representative that was working on this request normally covers residential, not large containers, and was helping out for the day. I called the customer to let them know that we do have containers available and are happy to work with them to get this resolved. I also let the customer know that their charge was reversed on April 8th. I left my personal cell phone number for the customer to reach out to me if they have any questions, or would like to further discuss this.

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** for over 10 years. Over the course of those years my bill has increased 150%. They constantly miss pickups. I have contacted them multiple times and was always assured it would never happen again. It keeps happening.

  Business Response

  Date: 04/16/2025

  Regarding BBB Complaint ********, we confirm that the reported missed services were logged via our online portal. After receipt, we arranged for recovery to occur within twenty-four business hours of receiving the notification. Additionally, as a goodwill gesture, we issued a credit of $37.55 on April 15th for five weeks of solid waste services. An email has been sent to the complainant outlining the credit amount.  A refund request for this amount has been submitted and is anticipated to be processed within four to six weeks. We consider this matter resolved and closed.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I have been trying to catch up with my bills since working . I've been paying a little at a time . I called my bank on Friday when I got off trying to see who took money out of my account. It was a collection from waste management. I paid a payment 2 weeks before, and only I owed them ***** . I didn't agree to them taking it out of my account. I thought I could call on Friday to make a payment. It was taken out, and my account was closed . They never sent me an email confirmation . They told me they would let Republic Services know, and my trash services should start back in a few days . I forgot to take the trash can to the road Tuesday morning . They never got the trash can its been here every since . Well, I called Republic Services today to see if they received that I paid my debit in full and is it OK to start back Services they said I have to pay ****** to get my services back I said that's not what I was told and so I don't have that and I told them they can come get the trash can because I was told something else and I don't have that in order to start back services. I need trash services.

  Business Response

  Date: 04/15/2025

  I have spoken with Ms. ******* she said she did not receive garbage services since we closed her account 10/31/24.  I will waive the fee to reinstate her account and we will begin her services back next week. She was satisfied with this resolution. 

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 5 2024 I called to cancel service due to my charges nearly doubling. The invoice i had was for the months of Nov Dec and January. They told me I would need to pay for December also because that just the way they do the billing. I reluctantly agreed and paid after several emails back and forth. I was then also charged for January and a late fee for Nov and December even though they were pre billing for those months and we were negotiating charges. The Dumpster and recycle bin were left at my buisness until mid January and now I am being charged for a container removal fee. They are their containers. Why should I pay them to remove them from my property. I am refusing to pay and they are threatening to send me to collections and report to credit agencies. They are sneaky with their billing and will get away with whatever they can. I will report them for fraudulent charges if they continue this nonsense

  Business Response

  Date: 04/11/2025

  Reached out and talked to **** about his billing and we credit back the remaining balance on the account. The issue has ben **************************************

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to Republic multiple times regarding our account and their bad business practices. It appears that their staff is working from home based on children crying and dogs barking in the background. I've requested to speak with a manager and they tell me one isn't available and i would need to leave a ********** account *** nor management has called me back.

  Business Response

  Date: 04/14/2025

  We apologize for the frustration you experienced while trying to reach us. We understand how important it is to speak with someone directly regarding your account. A supervisor has reached out to you directly to facilitate an introduction to your dedicated account manager and answer your questions regarding your account. Please feel free to contact your dedicated account manager with any future questions regarding your Republic Services account.