Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services Inc

  300 Ritchie Rd Capitol Heights, MD 20743-3614

• 

  Republic Services of PA, LLC

  372 South Henderson Road King Of Prussia, PA 19406

• 

  Republic Services of Elkhart

  57820 Charlotte Ave. Elkhart, IN 46517-1166

• 

  Republic Services

  20667 5 Mile Hwy Onaway, MI 49765-9398

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled trash pick-up services at my mother's residence on May 7, 2025, and I was not under contract for a specified duration. During the call I was told by the representative that I would receive a credit for the remainder of May because I pre-paid through May 31. I was also informed that if the two containers were missing on the scheduled removal date (May 14) there would be a one time charge for them. Since no one lives at the property and it was recently vandalized I was not certain whether they would be there. On May 22 I received a bill in the amount of $170.55 for removal of the two containers, which I paid as I assumed they were picked up and that would be the final statement. Then on June 22 I received a second bill in the amount of $169.72 for removal of the two containers on May 23. When I phoned on July **************************************** for a cancelled account, I was informed that they made two attempts to pick up the missing containers and they charge ~$170 each time they drive by to look for them. Instead of charging one time for missing containers on my final statement as the representative on May 7 stated they would, they have decided to indefinitely charge me for driving by to look for the two missing containers every few days, which could lead to an unspecified amount. The issue still has not been resolved, and I am asking for a final statement with the cost of the missing containers to be stated and the amount of $170.55 that has already been paid to be applied as a credit to the account. I DO NOT authorize any additional trips to the property to search for the missing containers as they are obviously not there. My mother is 86 years old and she is on a limited income. This is exploitation of the elderly and highly unethical. Thank you for your prompt attention to resolving this matter.

  Business Response

  Date: 07/11/2025

  Our customer was charged twice for the removal of her carts in error.

  We have credited the full amount of the charges.

  We have also coached the Logistic Analyst regarding the error.

  We sincerely apologize for the inconvenience caused. 

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No service is being rendered on scheduled day (Monday)6/24: trash not picked up. called *************) - ******* Manager stated he would it be picked on Thursday. The address was incorrect in system 6/26: trashed not picked up 530pm. called ************* at 4:43 pm ***** Sr. ******* corrected my address. confirmed my trash pick is Monday 6/30: Called *************) and was told I was on schedule for trash pickup. Trash was not picked up. again, the ADDRESS was INCORRECT 7/1 called *************) 8:52am. *** *** ******* - ADDRESS was INCORRECT. I was told someone would be called me and escalated to the local office 7/1 called *************) 2:37pm Julies, trash not picked up or no follow up from Republic. ****** Sr *******. ADDRESS was INCORRECT. Stated will follow up and get issued correct. Trash and still not pick up. No service is being rendered on my scheduled day (Monday)My Address is incorrect in the system I want my trash picked up and my account credit for NON service

  Business Response

  Date: 07/07/2025

  There was an error when this address was initially established in our routing system which was the root cause of the driver missing service on a recuring basis.  The address has been updated and rectified to reflect the accurate residents location.  Local Supervisor has also reviewed this particular address with the Driver and advised that the customer's service day is Monday.  Going forward the customer will receive service on their scheduled day.

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** **********
  
   
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I employed the services of Republic Services for trash pickup at my house. When I signed up, I was not informed of 2 fees that the company charges in addition to every single other charge. One 18% fee for truck fuel, and one 18% fee for environmental recovery. Totaling 36% more cost on every ***** they charge customers. When the first bill came out, I called to ask why it was so much higher than previously discussed. When told about the fees, and that they were not disclosed to me, they agreed to waive them on this first bill. When my billing window was up, I called to cancel my service, as it was far more expensive than is reasonable. The only reason I chose them in the first place is because they are the only option advertised by Madison county, **. They charged $95 just to come and get the 2 trash cans from the house. I asked them to waive that as it is ridiculous, to which they agreed to waive half of it, and just charge for the pickup of one of the two cans. When the bill came out for the pickup, I was charged for the next 3 months of service (which had already shown canceled in the customer portal), and one and a half of the can pickups. So they only waived half of one of the pickup fees. Again, I called to dispute it, and they said a new bill would be put out the following day. 4 days later, no new bill was showing in the portal, so I called again, and was reassured it would only be a few more days.I am currently deployed with the army and there is very little I can do with this company as they refuse to be reasonable and work with me. It is my opinion that they are borderline criminally overcharging and misleading customers, while providing a sub-par service, and I cannot possibly imagine being the one responsible for such a pathetic and shameful company. Thank you for your time in ******* this.

  Business Response

  Date: 07/07/2025

  Customer's base rate is $24.74 service + $4.01 additional cart per month; billed quarterly total $86.25.  Fees included are standard fees charged to all of our customer base not subject to a municipal contract.  This "Open Market" rate is a comparable rate as compared to other service providers in ************** (******), including Fuel and Environmental fees.  I can't directly speak to whether the fees were disclosed by our ************************* I do know these fees are included in scripts that guide the *** for this market area.  Upon review of the account all credits promised were issued.  Due to the timing of the cancellation and how our billing system operates, an invoice on 05/28 for the period of June-August was issued $128.23, however, there are pending credits that will post in July and be reflected on the 07/20 invoice effectively eliminating this specific invoice.  What appears to remain is $32.42 from the 06/20 invoice which is the cart removal charge + plus that was discounted by 50% as agreed upon.  

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  ****** ********
  
   

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic service is threatening to take us to collections and file derogatory credit information for something we DO NOT OWE THEM!! First and foremost, Ive asked to initially cancel our service but realized it might still be worth keeping the service so I called them to Do not cancel our service, I was assured it wont be canceled and all is well until the following week after the call, Republic Services truck took both our trash and recycle bin with them! it was never returned and so we ended up in a mess with our garbage finding alternatives!!Another week came and Republic services sending email that we owe them for services when in fact we already paid the quarterly bill as we asked them to cancel the cancellation! If anything, Republic Services owes us a credit! Its their customer service departments fault that this happened! We clearly communicated via phone call as they dont assist with requests like this over their website inquiry.Theyve missed pick up quite often and never once they credited us back for that!!Its fine that you will not credit us back just please CANCEL THIS BILL AND STOP THREATENING US WITH ANY MORE EMAILS!!!

  Business Response

  Date: 07/01/2025

  *******,
  
  Thank you for reaching out. We apologize for any inconvenience that we have caused throughout this process. 
  
  We will credit your account the disputed amount of $308.00.
  
  If you wish to restart your service, please register a new account.
  
  Again, we apologize for this inconvenience and feel free to contact me directly at ********************************* if anything further is needed. 
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/25, I contacted Republic Services to cancel my waste management services. Over over three hours, I was transferred between multiple departments and representatives, none of whom resolved my request. I was repeatedly placed on lengthy holds and redirected without progress or explanation.Despite my efforts to communicate clearly and cancel in good faith, I experienced significant delays and a lack of accountability. I expect professional and efficient handling of basic service requests.I am seeking confirmation of cancellation, a formal apology for the poor customer experience, and assurance that no further charges will be incurred moving forward.

  Business Response

  Date: 07/03/2025

  Called customer left message  - confirmed account was cancelled as requested and removal on schedule for 7/3. Customer has not returned by phone call. 

  Customer Answer

  Date: 07/03/2025

  I received the ** from ******. I work in the prison system and unable to have my phone. I returned her call on 7/3/25 at 12:23pm and left a ** for her. As of now no one has come to remove the container.

   

  Business Response

  Date: 07/08/2025

  no voicemail received - container already removed. 

  Customer Answer

  Date: 07/08/2025

  There was a voicemail and the container was not picked up on 7/2 as the *** stated or 7/3/ as your voicemail stated. You never responded to, my voicemail left on July 3rd.  Anyway thank you for picking up the container. 

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Republic Services at ******************************************************************, to cancel our service because we are no longer doing business. I ended up talking to a manger who agreed to end our service without penalty but I would have to continue service until July.

  I just received an invoice which includes a charge for breach of contract for $1343.34. This is strange since we still have their service until the end of July.

  My experience with them has been terrible. I thought we were on month to month billing but they claim my secretary, who no longer works for the company, renewed the contract. This company has numerous complaints for shady business practice and their contract and renewal policies are bordering on criminal. 

  Business Response

  Date: 07/02/2025

  I called and left a message for *******. I have not heard back. He can call me at ************. I do need him to call me and not his *** who he has verbally abused and has made racist remarks to.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are currently locked into a contract with Republic but have had terrible customer service from them. We have had mulitple missed pick***. Although when caught, they have issued credits, the will not allow me to speak to anyone higher than my account manager. They insist they have to contact the higher *** and someone will get back to me. I have asked to be let out of contract given that in the last 30 days, we have only been serviced 5 of the 12 times we were suppose to. The first response was that if we had four missed pick ***, they would let us out of contract. Once i had proof. Ive been told by an account manager and a customer service *** that we are stuck and theres nothing we can do even though we arent being sercvied. The most recent customer service *** told me that even if we get a lawyer, this corporation is so big with so much money that there is nothing we can do. I called the corporate number and it routes back to the general customer service number. They insist there is nothing or no one I can talk to to resolve this.

  Business Response

  Date: 07/02/2025

  Thank you for bringing your concerns about your Republic Services issues and contract to our attention. We have reviewed this, and our division Sales Manager will reach out to the contact information provided either today or by the end of the day on July 3rd to discuss this matter further.
  

  We appreciate your patience and look forward to working toward a resolution.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contracted with Republic Services for several years now for once a week pick-*** of one 95/96 gallon trash container and one 95/96 gallon recycle container. As per the quarterly invoices, these pick-*** are stated as "1 Lift Per Week." My designated pick-up day is Friday for both containers and I have experienced 4 missed pick-*** of my recycle container on 4/25, 5/2, 5/9, and 6/6 within the quarter 4/1-6/30/2025. I filed on-line reports of missed pick*** with Republic and received email confirmation that they had received my report. In all cases, the missed service was not completed until Monday (or Tuesday in one case) of the following week which is not in line with the contract expectation on the quarterly invoices. I contacted the Republic corporate offices to request a credit for the missed services but was told, in no uncertain terms, that such credit would not be granted since ultimately the missed service was made up, even though it was not within the weekly expected pick-up dates. If this had happened once, that would be one thing but the fact that it has occurred 4 times is more than unacceptable business practice. If there are scheduling or other problems within the Republic system that caused these repeated problems, the burden and ultimately the cost of those problems should not be borne by the customer. Note too, that if I had not taken the time to report the missed pick-up (as was the case for some of my neighbors), then there would NOT have been any resolution for the missed pick-***, meaning that the onus for receiving remedy for missed service is on the customer as was confirmed in a conversation with a Republic service person who was sent out to complete such remedies (i.e if you don't report a missed pick-up, they will not make up the missed service, even if your recycle container is still sitting out at the curb). The credit I am requesting is detailed in the attachment. While perhaps not significant, it's the principal of the matter.

  Business Response

  Date: 07/02/2025

  We will credit this customer a full month for the missed service. We are also reaching out to the customer directly to communicate this and as well fix the missed service issue.  

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the trash serviceon 4-29-2025 still got billed from republic services for the last 3months I would like to resolve this issue they been told to pick up there dumpster for the last three months there still coming and dumping a empty dumpster still charging me I've tried to contact them number of times with no results

  Business Response

  Date: 07/02/2025

  This account has been closed, I called and left my contact information and followed up with next steps in an email. Please let me know if there is anything else you need from us. Thank you.

   

  Dejon Hill 

  ******************

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service, they will not answer my calls to cancel it. Called 8 times, even gave number for a return call n no one will call me back. I don't know what to do.

  Business Response

  Date: 07/09/2025

  Good morning,

  This complaint has been verified as a Waste Management customer. Since this is not a ********************** customer, we cannot issue a proper action to resolve. The consumer stated that she has been in contact with WM to resolve her issues, and this item can be closed as it relates to Republic Services. Thank you.

  Customer Answer

  Date: 07/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********