Reviews
This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 644 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTeri C
Date: 02/18/2025
1 starTeri C
Date: 02/18/2025
Unable to download document So not very happy And of course email is a no response email
DD214 Direct
Date: 02/19/2025
Were sorry to hear about your experience and appreciate your feedback. Our team has reached out to you directly and provided support, including the necessary password to access your document, which you have acknowledged receiving.We're glad that we have been able to process and fulfill your request within five business days, ensuring a timely turnaround. If you are still experiencing any difficulties or need further assistance, please dont hesitate to reach outwe are happy to help.Review fromKristina L
Date: 02/14/2025
5 starsKristina L
Date: 02/14/2025
Thank you will never be enough. Your staff and support are why my father will receive Military Honors as we lay him to rest. Without your help, acquiring the required documentation would not have been possible. So grateful for your service.DD214 Direct
Date: 02/19/2025
Thank you for your kind words. It is truly an honor to have assisted you during this important time. We understand how much it means to ensure your father receives the Military Honors he rightfully deserves, and we are grateful to have played a small part in making that possible.Our team is dedicated to helping families like yours navigate the process of obtaining these important documents, and your appreciation means the world to us. We are here for you if you ever need further assistance.Review fromSteven S
Date: 02/14/2025
5 starsSteven S
Date: 02/14/2025
Im thoroughly impressed!!! I will share my experience with everyone I know !!!! They get the job done!! Quick , fast , and in hurry. For those that need a copy of their DD 214 , go with these guys!! Dont waste your time with ****** etc.Yours Truly,***** ( USMC Retired)DD214 Direct
Date: 02/19/2025
Thank you for your incredible review! We truly appreciate your support and your willingness to share your experience with others. Its our mission to provide fast and reliable service, and were honored to have been able to assist you.Most importantly, thank you for your service to our country. If you ever need anything in the future, were here to help!Review fromjalisa w
Date: 02/13/2025
5 starsjalisa w
Date: 02/13/2025
help me solve thing in a timely manner made sure before hanging up that all my questions was answered and i was satisfiedDD214 Direct
Date: 02/19/2025
Thank you for your review! Were glad we could assist you and ensure all your questions were answered. Were especially pleased to have fulfilled your order in just one day! Your satisfaction means a lot to us, and we appreciate your trust. If you ever need further assistance, were always here to help.Review fromTiffany L
Date: 02/12/2025
5 starsTiffany L
Date: 02/12/2025
Their response was very quick and took a lot of the stress off of me. Thank you very much.DD214 Direct
Date: 02/19/2025
Thank you for your feedback! We're happy to hear that our quick response helped relieve some of your stress. Were also pleased to share that we were able to fulfill your order in less than five business days. If you ever need further assistance, were always here to help!Review fromRobert A
Date: 02/10/2025
5 starsRobert A
Date: 02/10/2025
Outstanding service. This would have taken me months to accomplish without their help. We were desperate to provide veterans widow benefits she needs. Providing her husbands DD 214 will facilitate benefits she deserves.DD214 Direct
Date: 02/13/2025
We're thrilled to hear that we could assist you in obtaining the DD214 quickly, especially for such an important purpose. Helping veterans and their families access the benefits they deserve is our top priority. If you ever need further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!Review fromKen D
Date: 02/08/2025
5 starsKen D
Date: 02/08/2025
You all have provided what I needed of my Fathers 214. within 2 days. Thank you.DD214 Direct
Date: 02/13/2025
We're thrilled to hear that we could provide your father's DD214 so quickly. Ensuring a fast and seamless experience is our top priority. If you ever need further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!Review fromMark G
Date: 02/07/2025
5 starsMark G
Date: 02/07/2025
Outstanding service, they were able to track down military records ( pre DD 214) for my mother who was a navy veteran during World War II. She was a Navy Wave Radiomen. At the time of application I didnt have my moms service number or social security number. Thanks for the prompt service.DD214 Direct
Date: 02/13/2025
We're thrilled to hear that we could successfully locate your mothers military records, even without her service number or Social Security number. Providing excellent service and a seamless experience is our top priority, and were honored to have assisted in preserving her legacy as a Navy WAVES Radioman during World War II. If you ever need any further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!Review fromJames R
Date: 02/04/2025
4 starsJames R
Date: 02/04/2025
Not your fault, but I was hoping that I would get a more readable copy. However, you did really fine.DD214 Direct
Date: 02/06/2025
Were glad to hear you were satisfied with our service! We understand your concern about the documents readabilityunfortunately, we can only retrieve records as theyre provided and archived by the government. While we dont have control over the document quality, we truly appreciate your understanding. If you need any further assistance, please dont hesitate to reach out. Thank you for choosing DD214 Directwere always here to help!Review fromDwaine E
Date: 02/04/2025
5 starsDwaine E
Date: 02/04/2025
Response was very quick and supported and very easy to download.DD214 Direct
Date: 02/06/2025
Thank you so much for your glowing 5-star review! We're thrilled to hear that you found our response quick, supportive, and that downloading your document was easy. Providing excellent service and a seamless experience is our top priority. If you ever need any further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!DD214 Direct
Date: 02/13/2025
Thank you so much for your glowing 5-star review! We're thrilled to hear that we could successfully locate your mothers military records, even without her service number or Social Security number. Providing excellent service and a seamless experience is our top priority, and were honored to have assisted in preserving her legacy as a Navy WAVES Radioman during World War II. If you ever need any further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.