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Business Profile

Solar Energy Design

Arcadia Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

This profile includes complaints for Arcadia Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arcadia Solar has 5 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had solar panels installed and finally turned on in January. In March, I noticed that my NV Energy bill wasn't right and discovered my panels aren't producing any power since January 29th, and now I can't get a call back or email response from them.

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last summer Arcadia said they had a solar spot for me but to date I have not seen any credit on my bill. I have called them every month asking about this and they come up with a different answere each time. Each time saying that it would be another 2 -3 months before I see a credit on my bill. Please help me get this fixed some how.

    • Initial Complaint

      Date:04/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No customer service. Their contractor put a lien on my house because of an unpaid invoice. Their contractor damaged my breaker panel and four months have gone by and nothing has happened. The installation has loose conduit and a sharp piece of wire sticking up 4. They damaged ducting in my attic.

    • Initial Complaint

      Date:04/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a contract with *******, who contracted Arcadia Solar for installation of solar panels. Arcadia contracted Roofix to redo the roof to support the panels, and ************* to install the panels and to upgrade the electrical panel. Arcadia has not paid these contractors for services rendered, and now one of these contractors have placed a lien on my house, the other is seeking legal action. Arcadia has been unresponsive. They have fired a good amount of employees, one of which I had communicated with previously about other issues pertaining to the unresponsiveness of the sales/project management team, Nusun. ******* has determined this to be an Arcadia problem and has no recourse. Nusun has improved their accessibility slightly and has sighted Arcadia as being unresponsive to their inquiries. Meanwhile, these contractors are seeking legal action against me. Someone help me!

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had solar installed on our house. The company is Arcadia Solar, and the date of install was 8 Dec 2023. Shortly after installation, it became apparent that the panels were improperly installed, causing a roof leak and major water damage. Photos are attached. We initially noticed the damage and took pictures on 1 Feb 2024, and opened a ticket with Arcadia on 2 Feb 2024.Initially, Arcadia said that they would fix everything, so we tried to work through them. They sent people out to repair the roof multiple times, but every time they tested for leaks to confirm that the repairs were successful, the leak persisted.Our most recent communication was on 12 Mar 2024. I spoke with Mr. ******************* (Chief of Finances) over the phone. He stated that Arcadia would look for an independent contractor to properly repair the roof. He said the company had put out a bid and would choose a contractor within a couple weeks. He also stated that they had already chosen a drywall contractor, insulation contractor, and painter to repair the internal water damage. However, these repairs cannot be completed until the roofer confirms that the leak is fixed.We have not heard from Arcadia since. We have called and emailed multiple times, but no one is responding by phone, email, or text. We are concerned because we have heard that the company is filing for bankruptcy, and we don't know what to do. We cannot get a response or update from anyone. Our last communication of 12 March was 28 days ago as of today, 9 April.Please let us know if there is anything you can do to assist. We've never been involved in a situation like this, so we are hoping for guidance. I mainly want the roof leak fixed and the water damage repaired. I would also like Arcadia to refund part of the $75,625 cost of the solar panel install to offset the hardship this has caused.

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mis paneles solares con Arcadia Solar no funcionan, llevo dos meses tratando de contactatrlos para hacer la garantia efectiva pero no logro hablar con nadie. Solo mensajes de correo electronico diciendo que estan en lista de espera para arreglarlos, pero tengo que continuar haciendo pagaos y el servio no me lo estan prestando. Necesito por favor que alguien se comunique conmigo y arreglen los paneles solares. Por que yo estoy haciendo los pagos como dice el contrato y ellos no estan cumpliendo su parte de el contrato.

    • Initial Complaint

      Date:03/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arcadia Solar subontracted with ************** to install an ** charger in our home as part of the solar PV system we paid Arcadia Solar to install in the fall of 2023. Contract signed 9/12/2023. Paid in full Nov. 14, 2023. Arcadia Solar never paid that subcontactor. So the subcontractor put a lien on our home for $1,1917. We have made a half a dozen calls to four people at Arcadia Solar -- no one answers, we leave messages, no one returns our calls. We have filed a Customer Complaint with the Nevada ************************* It looks like these processes take years. To remove the lien meanwhile, we must pay -- again -- for the ** charger install. Arcadia Solar -- that is bad business. Arcadia Solar should pay ************** asap -- or reimburse us - if we have had to pay (twice) to remove the lien.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is not honoring the #Warranty that was promised to me at sale. They do not honor their warranties.Arcadia energy has reached out to me and told me they voiding the solar warranty that was promised to me at sale.So I hired Arcadia solar/energy out of ******* to do a solar system on my home that was around a 14.5 kW system and three years later they told me because I did a separate system that they are not going to honor the warranty on my Solar.There are simply looking for a way out of honoring what was promised at the point of sale Buyer beware this company is shady, and will not be around with these business practices

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arcadia Solar sold me solar panels for my house at ************************************************************* in March of 2021. I was hesitant about the product, being concerned about the age of my roof. I was assured that a comprehensive roof inspection was complementary and no sale would be made if the roof was in poor condition. The roof inspection was "completed" and I was informed it was suitable for a solar system. I signed the contract and agreed to take out a loan through their company for $55,900.21. Fast forward to Jan 2024. My roof leaked and I had Reimagine Roofing come out to inspect the roof. They sent pictures of my roof in an abysmal condition and stated it has been this way for many years. The underlayment of the tile roof is cracked, worn, and dissintegrated. They also informed me that the roof is missing brackerts/components that make the roof up to code. Bottom line: I need a new roof. I spent several days trying to reach out to Solar Arcadia, but all phone numbers go straight to voice mail. All I want is for the company to remove and reinstall the panels so I can pay for a new roof, since their inspectors failed to addess the problems with the roof prior to installation, as promised. After several days I finally got an email response. Solar Arcadia will claim no responsibility for the failed roof inspection, claiming that roof integrity or condition is not their job. This goes against what I was told. They gave me an quote of over $8700 to remove and replace the panels at my cost. This business does shady dealings and operates like a corrupt used car salesman. I am looking for Arcadia Solar to honor their commitments and remove/reinstall the panels at their cost due to their oversight/dishonesty.In the contract, Section 2 (Scope of Work), subsections 2.2, 2.3, and 2.7 it states "design system to sire analysis and local, state, and national building codes", "acquire appropriate building codes from AHJ", and "schedule AHJ inspection and approval of system"

    • Initial Complaint

      Date:12/07/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      see Attached document

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