Complaints

This profile includes complaints for Our World Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Our World Energy LLC has 4 locations, listed below.

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  Our World Energy LLC

  2501 W Phelps Rd Phoenix, AZ 85023

  
• 

  Our World Energy LLC

  3250 W 72nd Ave Westminster, CO 80030

  
• 

  Our World Energy LLC

  12305 Mercantile Ave Ste B El Paso, TX 79928

• 

  Our World Energy

  2604 Princeton Dr NE Albuquerque, NM 87107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been misleading from day one. I was offered a $3,000 sign-on bonus as a last-minute incentive to keep me from backing out. That bonus never showed up, and Ive yet to receive a straight answer about itsix months *********, the $80,000 system they installed has failed. The inverter literally let out smoke and the system has been running at 1/3 capacity since. A technician came out Tuesday and said they had spare inverters in the warehouse, and that the *** was already approved. It's now Thursday, and the system is still down. Nobody will answer a phone callperiod.Their main office numbers listed on ****** go nowhere. No return calls, no follow-ups, no accountability. Meanwhile, the system downtime is costing me money daily, and I can't even get confirmation if their promised reimbursement for downtime is real.Whos paying for the lost productivity? Certainly not them. At this point, your guess is as good as mine on whenor ifthis will be resolved. Completely unacceptable.

  

  Business Response

  Date: 07/11/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. Regarding the $3,000 rebate, our sales department has been made aware of the situation and is currently contacting the original sales representative involved to get this matter clarified and resolved as soon as possible. As for the inverter issue, we truly regret that your system has not been performing as expected. We understand how concerning it must have been to see smoke coming from the inverter, and we apologize for the delay in getting the replacement installed. At this time, we are waiting for the new inverter to arrive at our warehouse so we can schedule a technician to complete the replacement promptly. Our customer service management team has been in contact with your wife, *********, to relay this update and will continue to keep her informed as soon as we have an arrival date and confirmed schedule. We appreciate your patience during this time and are committed to seeing this issue through to full resolution.

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has door to door solicitors claiming to work for for take a load off ***** and were sent by (the local electric delivery co-op) to talk about meter issues and electric bill. They do not have a solicitor permit and are conducting business outside of the 9a-5p solicitor hours the city code sets, while lying about who they work for. After the salesman left my porch and I contacted the electric delivery company and they stated they dont have anyone out to talk about meters, I found another salesman walking the neighborhood and they said they work for our world energy. Shady business practices to try to skirt solicitation laws.

  

  Business Response

  Date: 07/08/2025

  We take these concerns very seriously and want to sincerely apologize for any confusion or discomfort this experience may have caused. Please know that Our World Energy expects all representativeswhether directly employed or working through partner organizationsto follow all local regulations, including solicitation hours and permit requirements. Misrepresenting affiliations or intentions is strictly against our policy, and we are actively investigating this incident to ensure appropriate action is taken.We appreciate you making us aware of this, and if you're willing to provide additional details such as the date, time, and location of the interaction, it would greatly help our internal review. Ensuring integrity and transparency in how we engage with communities is a top priority, and your feedback is invaluable in helping us uphold those standards.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Criminal Trespassing on Private Property (signs posted)Parking on Private Property (signs posted)Unwanted Solicitation (signs posted) .The above has happened several times over the past 3 months - security cameras have caught each visit, and I have photos. How many times and ways do I need to say, NOT INTERESTED IN SOLAR OR YOUR SERVICES and/or LEAVE MY PROPERTY?

  

  Business Response

  Date: 07/02/2025

  We sincerely apologize for the repeated visits and any frustration this has caused. Your concerns are being taken very seriously, and we want to assure you that we are addressing this matter internally to prevent any further contact.
  We will immediately notify our outreach teams. We understand your position and fully respect your right to privacy. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23544859, and find that this resolution would be satisfactory to me.  I am hopeful given similar complaints have been lodged against this company that they will follow thru on their promise as stated. As long as NO further visits occur, I will then consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  T D
  
  
  
   
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar installed in December of 2024. In the original estimate we were billed for an electrical panel relocation. We were assured that if that relocation was not necessary by our sales rep ***** ********* that we would receive a refund. The electrical installation passed all inspections by ***************** of the panel was not needed. We have contacted the company on multiple occasions to inquire about the refund & have been told that is not a company policy to refund for work not done. They have failed to restore our back yard to pre installation ************* suspect this is due to this billing dispute.

  

  Business Response

  Date: 06/26/2025

  We want to confirm that we have reviewed your request and have received approval to issue a refund for the electrical panel relocation that was ultimately not required. Our finance department has been notified and is in the process of sending out the check. We also understand your concerns regarding the condition of your backyard and will be reviewing this further to ensure all remaining items are properly addressed. Please know that we are committed to resolving these matters and appreciate your patience as we complete the next steps. If you have any further questions or need assistance in the meantime, feel free to contact us directly.

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23514341, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Richard Ruiz
  
  
  
   
  

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the start of this solar project, nothing has gone right. There is no communication between technicians and agents setting up service calls. Ive have been very patient with all the missed appointments, lack of communication and slow customer service responses.I dont normally complain but this has gotten ridiculous after 5 or more missed appointments. The time wasted waiting at home with no one showing up and no calls or text to let me know if its been cancelled. Ive waited all day on each occasion, wasting away a vacation day from work each time. Now, *** lost 5 or more days of work, waiting for a no-show technician from this company. Every time I reach out, I get no response until a few days later about a missed appointment. I was advised the company would send out compensation for the missed appointments. I received a check for $65!!! Really??? 5+ days of missed appointments, sitting all day at home waiting for technicians and the stress from trying to reach anyone at this company is worth more than $65!! What a joke! My gutters were ruin in the process of installation and was finally repaired after many days of calling the company, however my gutters are orange and they decided to put a maroon gutter replacement!My Garage wall was ruined with the Electrical panel being installed. The company sent a technician to place **** on the wall and never came back to finish the job! Im requesting compensation for the stress and the days that I had to sit at home and wasted a whole entire day waiting without and communication from this company. *** never dealt with a company this messy for such a large and expensive product!! The missed Jun 19 appointment, I have yet to hear from anyone from this company as to why if was missed!! No one seems to care! These are some of the missed days that I can account for!April 18, *********** 5, 19

  

  Business Response

  Date: 06/26/2025

  We sincerely acknowledge the frustration you've experienced throughout your solar project, and we want to assure you that your feedback is being taken very seriously. At this time, we do have a service appointment scheduled for June 27th, and we are committed to ensuring this visit is completed as planned. Additionally, your assigned project manager is currently working closely with their upper management team to gather all necessary details and draft a comprehensive plan to address and resolve the concerns you've outlined, including those related to damages and the previous lack of follow-through. He will be reaching out to you directly with more information and next steps.
  We also recognize your request for further compensation due to the multiple missed appointments and time lost. This matter is being reviewed as part of the resolution plan currently in progress.
  Thank you again for your patience, and please know we are working to make this right. If you have any immediate questions or need further assistance before the upcoming appointment, feel free to reach out to us directly at **************.

  Customer Answer

  Date: 06/29/2025

  AGAIN...JUNE 27 no one showed up as promised to fix the dry wall per the company's response on this complaint. I stayed home all day again! NO communication to the customer to advise of a no-show technician. Thousands of dollars are spent on these solar systems, just to find out you will be stressed for months to come.     

  

  Business Response

  Date: 07/02/2025

   Our records indicate that we attempted to reach out to confirm the technicians arrival for June 27th. During that communication, you advised us not to send anyone out at that time.
  At this point, we are waiting to hear back from you with a date and time that works best for you so we can coordinate the technicians visit with your approval. Please feel free to contact us at your earliest convenience so we can get this resolved as soon as possible.
  

  Customer Answer

  Date: 07/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will contact the business to perform this action and wait for thier response, if they complete the repairs and compensate me for time loss, I will consider this complaint resolved.
  
  Regards,
  
  **** **
  
   
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed and now hardly anything works. Cannot get in touch with anyone. This needs to be resolved, I am an elderly widow who feels I have been taken advantage of.

  

  Business Response

  Date: 06/18/2025

  Thank you so much, for taking the time to speak with me Sherel. As we previously discussed, I have already reached out to our service team to assist with your concerns and ensure that this matter is addressed promptly and thoroughly.
  Please rest assured that we take your situation very seriously and remain fully committed to resolving this as quickly and smoothly as possible. We sincerely apologize for any frustration, inconvenience, or stress this has caused you. Your satisfaction and peace of mind are very important to us. Our service team will be reaching out to you directly to schedule a visit and provide the necessary support. In the meantime, if you need any immediate assistance, please do not hesitate to contact me directly. I have also provided your project coordinator’s contact information, who will stay in close communication with you and keep you informed throughout the entire process.
  Once again, we truly appreciate your patience and understanding, and we are fully dedicated to making this right for you.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation delays, poor communication, inspection failures and unfulfilled promises related to my residential solar project

  

  Business Response

  Date: 06/17/2025

  *****,
  We want to let you know that a manager will be contacting you directly to discuss your concerns in more detail. At that time, we will go over the resolution requests youve made and determine the appropriate next steps to move forward. We appreciate your patience and look forward to speaking with you soon.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a solar plan, and it took a long time to get everything installed. After install we questioned the way it looked out front of our house ( because it looked hideous). We told them we were going to get harassed by the **** and sure enough we did.long story short we have been. *** telling us to cover it up. We've tried and to no avail HOA has denied all our mods. I've asked solar company to relocate electrical panels and all they have to say is they were with in specs. Process has taken about about 4 months and nothing has been accomplished. All along I've been getting fined for the eyesore they installed in the front of my house. They've made no effort in either relocating or covering the problem. What can do to keep this problem from costing me more money.

  

  Business Response

  Date: 06/16/2025

  Dear *****, 
  We apologize for the ongoing frustration and inconvenience this situation has causedespecially with the continued pressure from your ***.
  At this time, one of our managers is actively working with the branch manager to explore two potential solutions to help address the concerns raised in the *** notice regarding the appearance of your solar and electrical equipment. Once we receive quotes for the proposed on-site work, we will present the options to you for review. From there, you will be able to submit the preferred option to your *** for approval before we proceed with any modifications or service visits.
  We understand the urgency of resolving this matter and are committed to working with you to find a resolution that satisfies both you and your ***. Please dont hesitate to reach out if you have any additional questions or documentation youd like to share in the meantime.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a solar system through ********** Connection who represented Sunnova and Our World Energy. I signed a contract, at a set price for 25 years with *******. The project was a disaster from Day 1 - the plans were wrong, the layout was wrong, the equipment was missing, I was promised that the installation would cover 60% of our electric usage and they missed several hookups so it ended up not being able to supply what they originally promised, the placement of the equipment changed without notice and they ruined the aesthetics of one of our buildings - that's for starters. Six months later the salesman from ********** Connection comes out with a new contract saying that the original provider (*******) is no longer supplying the system and gives me a new contract to sign which is $25K over the cost of the original contract. So now, 9 months later I have all this ugly equipment on my roof (which now leaks) and on the sides of my buildings and ********** Connection is nowhere to be found as my sales representative says he's not responsible. We've been passed off to Our World Energy and for months I've been trying to either get a new contract at the same price or have them come and remove their equipment. Our World Energy has sent me several emails saying they're working on resolving the issue but it's been 2 months and I have no answer, just an unfinished solar system and no contract outlining the amount, warranties or guarantees. We have wanted solar for 25 years and thought this was the perfect solution but the salesman sold us a bill of goods that he never delivered and then left us high and dry. Absolutely would not recommend, terrible experience and service.

  

  Business Response

  Date: 06/16/2025

  Dear *******,
  We sincerely apologize for the frustration youve encountered throughout your solar project. What youve described is far from the experience we aim to provide. Please know that your concerns have been escalated to our upper management team for immediate review. They will be reaching out to you directly in the coming days to address these matters and work toward a resolution. We understand the importance of clarity regarding your contract, system performance, and the current condition of your property, and we are committed to getting this sorted out for you.We appreciate your continued patience and will do everything we can to bring this matter to a proper resolution.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New world energy did not complete project on time then left metal sticking out my dog got seriously cut open on and had to pay 3k in vet bills i have contacted them and keep getting the run around sent them pics and a bill to which has not been addressed

  

  Business Response

  Date: 06/16/2025

  Dear ******,
  Our World Energy is actively working to address this matter and is currently investigating the cause of the incident. One of our managers will be reaching out to you shortly to collect the veterinary bill documentation so we can move forward appropriately. In the meantime, please know that we sincerely wish your dog a smooth and speedy recovery.