Complaints

This profile includes complaints for Our World Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Our World Energy LLC

  2501 W Phelps Rd Phoenix, AZ 85023

  
• 

  Our World Energy LLC

  12305 Mercantile Ave Ste B El Paso, TX 79928

• 

  Our World Energy LLC

  3250 W 72nd Ave Westminster, CO 80030

  
• 

  Our World Energy

  2604 Princeton Dr NE Albuquerque, NM 87107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company employs door knockers who misrepresent themselves, claiming to work for the electric company (***) and claims they are selling anything. But upon closer scrutiny, are trying to get homeowners to sign up for solar inspections. According to Arizona law, if a homeowner has a no soliciting sign clearly posted, knocking on the door is trespassing. I have such a sign clearly posted at the door. Every month these employees knock and try to sell me solar. Every time I tell them that they are trespassing. It is harassment at this point, and the employees (door knockers) are not trained or do not care. I have recorded conversations with this employees about their flagrant violation of state law. I have also had a police call for service in regard to trespassing this company.

  

  Business Response

  Date: 06/05/2025

  Thank you for bringing this to our attention. We sincerely apologize for the repeated and frustrating experiences you've described. We have informed our teams of this issue, and it is currently being looked into thoroughly. We are committed to addressing this behavior and ensuring all representatives are fully aware of and compliant with applicable regulations, including respecting "No Soliciting" signs and accurately representing themselves. Again, we apologize for the inconvenience and frustration this has caused. Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to resolve this matter.

  Customer Answer

  Date: 06/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Project was started 10/13/2024. Theyre not finishing the wiring or hook up. Nobody is getting back to me. I have existing solar that is not working because its all tied in together.

  

  Business Response

  Date: 05/19/2025

  We sincerely apologize for the delay in communication and the time it has taken to complete your project. We understand your frustration, especially given the impact on your existing solar system, and we truly appreciate your patience. Please be assured that your concerns are important to us. Your project coordinator will be reaching out shortly to provide an update and help resolve the outstanding issues with the wiring and system hookup. Thank you again for bringing this to our attention, and were committed to getting everything back on track as quickly as possible.

  Customer Answer

  Date: 05/20/2025

  I want a refund on my SRP bills from the time you guys shut my existing solar until you can turn it back on and everything is working. I am running on strictly SRP since you have started. It was not supposed to take this long. If you need me to send you all the previous bills, I can do that in a separate email.

  Thank you so much,

  ***** Austin 

  

  Business Response

  Date: 05/22/2025

  Your project manager will be in touch with you shortly to discuss your request for a reimbursement related to your SRP bills and to review the details of your situation, including any supporting documentation you'd like to provide. Thank you again for your patience, and we appreciate the opportunity to make this right.

  Customer Answer

  Date: 05/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have had our solar panels up for about 3-4 months that was installed in about 2-4 days time but we have an issue with the way the electrical wires was put in the ground. it needs to be repaired but for some reason they have not taken care of the issue. Its been about 2 months we have a huge hole in the ground with a huge pile of dirt right in our walking path, we have to walk in the rocks to get to the far side of our yard. This pile is right in front of out bedroom side door, its horrible to see ,,, I'm not happy with this company and how they go about solving issues or the lack there of. I need answers asap we want the work repaired and finished

  

  Business Response

  Date: 04/25/2025

  *****, thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you. Weve relayed your concern directly to your project manager, who has been made aware of the issue and will be reaching out to you shortly to provide an update and discuss the next steps for resolving the matter. Please know that we take your feedback seriously, and were committed to ensuring the repairs are completed promptly and to your satisfaction. Thank you for your patience, and well be in touch very soon.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the compliant I posted on ****** and Yelp:VERY Disappointed in OUR WORLD ENERGY. Wish I could give a ZERO rating.I saved a long time to afford solar and 29k later I paid cash. I even had them install extra panels so I wouldn't have anything but a basic electric bill. WRONG!Once initial survey was done it took 6 weeks before installation was complete.Then, numerous failed inspections by ********************* and the county. After each inspection another waiting time for re-inspection. It took 7 months before system finally was fixed to pass inspection, 7 months later. You think they would communicate and give updates. I had to reach out to OWE for updates.This was just the beginning of the OWE nightmare.> OWE will plot where they believe the best location for panels are. They sent me a proposal showing panels stretched across the roof. Looked good. Unfortunately, they changed the design later. Why? An *** employee told later it was less expensive for them. *** has you sign off on it. Unfortunately, you don't know anything about placement until all is said and done. They are the experts right? They should know how to place and where to place the panels. WRONG!> Our World Energy installed the panels in a "grouping" instead of across the roof as originally proposed (On a complaint call later with someone, from a foreign country, I asked why the grouping and finally got her to admit that it was more "economical" - beware!)> As a result there are 3 big negatives for OWE.1) My neighbors have large trees that block the afternoon sun (see photos) so the panels are in shade by 3 pm,2) Since they put them in a grouping, you can't get to the panels to clean them (see photos)! Their response? Hire a professional cleaning service. All you need to do is watch a ******* on how to clean them. Not hard, if you could get to them!3) Since I can't get to the solar panels to clean them and they are in shade, the efficiency is obviously less.

  

  Business Response

  Date: 05/09/2025

  Dear *****,
  We sincerely apologize for the frustration and disappointment youve endured throughout this process. Your concerns are completely valid, and we deeply regret that your solar journey with Our World Energy has not met the standards you expected nor the standards we strive to uphold.
  We understand the importance of transparency, timely updates, and quality installation especially after a significant investment like yours. We are actively working to ensure these issues are addressed internally to improve the experience for all customers moving forward.
  Regarding the placement of your panels, we truly regret that the final design did not align with your expectations. To make this right, we are currently working on scheduling a date to send a team to your property to conduct a panel relocation at no cost to you. Additionally, moving forward, a dedicated manager will be your direct point of contact to ensure that you're kept informed and supported every step of the way.
  Your trust means a great deal to us, and were committed to doing everything we can to restore your confidence in Our World Energy.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th my wife contract with Our World Energy with **** *******. Prior to this we have spoken to many solar companies and even another *** from our world energy ****** ******* and had it under my name. After speaking with **** he did give much more information regarding finance and interest rates. Such as, no interest for 6 months with a 6.99% rate or no interest for 12 month with a 9.49% rate. We chose the higher rate for the free of 12 months due to the larger payments we would be making.They gave us the price of $22,000 for the whole system on July 3rd 2024. instead of jumping on it right away. We wanted to think about over the next several days. On July 8th 2024 advised **** that we wanted to get things started. On July 10th 2024 We signed the contract, but this time the amount increased to $23,200. **** advised me it was due to the rate increase by Sulpher Springs ***************. He then advised me he would send a check of $500 due to the increase that occurred in just 7 days. **** ******* from Our World Energy advised that we would get $500 check along with 12 month interest free on the loan through Dividend. We would like Our World Energy to fulfill and complete this commitment they offered to us.After several attempts to contact to get this resolved. **** has stopped and ignored my emails and messages. Jaz was the only one to respond and escalate this matter. October 4th 2024, I then receive a call from ******* ***** regarding this and I explain everything in detail and sent screenshots to her. She stated she would contact her account manager and would follow up with me on October 7th 2024. Update, I submitted this complaint #******** on 11/20/24. This was only partially resolved with them sending me a $500. check due to the price increase from $22,000. to $23,200. on 12/06/2024. They have not fullfiled the 12 months interest credit at a rate of 9.49% which is $2179.05 I have reached out to them again on 2/5/25, yet no response.Thank you

  

  Business Response

  Date: 04/08/2025

  ******,  we sincerely apologize for the delays and communication issues you've encountered throughout this process. We understand your frustration regarding the commitments made, and we are committed to resolving this matter. We are reaching out to Jaz and Breezie to check for any updates regarding your concerns, particularly the interest-free credit and the loan rate. We will make sure to follow up with you promptly and work towards a full resolution. Please feel free to contact us at any time, and we truly appreciate your patience as we address this.

• Initial Complaint

  Date:03/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally contacted by a solar company. We entered into a contract with them. Several months had passed with no word on moving forward. I was then contacted recently by an individual that represented that company. He asked to meet so I agreed. He brought another individual and they began a high pressured pitch for a lease program for solar. The other individual did all of the talking and made several leading statements that indicated that they were working on the original contract. They had all of our information from the original agreement with the first company. They said that they had changed to a different installer, OWE. I contacted the original company and was told that they are in no way connected to them. This representative coerced me into signing a contract stating twice that it was "theoretical" only and would be made official once the sight survey was completed and the actual system was agreed to. These guys are bad news and bordering on criminal. The fact that one took client lists and information from another company and is going around and pressuring them into leases with a different company doesn't sound legal to me. I will be contacting an attorney **** because I expect to see charges against my account even though I have 8nformed them that I am not interested in doing business with them. Avoid at all costs!

  

  Business Response

  Date: 03/20/2025

  We have noted that your account status has been updated to "cancelled project." We understand from your BBB concerns that there may be some confusion from your perspective. To gain further clarity, we will be reaching out to your sales representative to gather additional details about what occurred at the time of sale, as well as to address your concerns with them. Since your project is now officially marked as cancelled, Our World Energy will no longer be in contact with you. However, please feel free to reach out if you have any further questions or concerns. We're always here to assist you.
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The extra solar panels and Tesla batteries where installed in Sept. 12, 2024 around 9 AM which turned off our existing solar (under a different company) was disconnected until all the units were turned on together. Sept. 26, 2025, text saying if we received a bill from *** that it would be reimbursed. Spoke with 3 people including supervisors about reimbursements with no follow up. I was told be Our World Energy that their reimbursement policy was 3 months from start or installation to turning on the unit. Dec. 22, 2025 the system was turned on and didn't work, at which point we informed to company and they sent someone out to work on the unit Jan. 8, 2025. Still paying ************* We are about to have to pay Our World Energy on top of these. We are currently still asking Our World Energy and Solterian about the *** bills that we have turned in dating back to Sept. 2024 and continue to submit the current bills as of current. Today, March 13, 2025, we were cooking dinner when we found water falling from the kitchen ceiling. I went to the attic and followed the leak from where it landed inside down the trail where I see that the power line running across the roof tp where the battery was installed.

  

  Business Response

  Date: 03/19/2025

  Dear Mr. ******************** understand your concerns, and we appreciate your patience throughout this process. As previously discussed with your project manager, the installation and approval to operate the system were completed within the agreed-upon timeframe, meeting the deadline set for this project. If the installation and operation had been delayed by more than three months, a reimbursement would have been reviewed at that time. However, we met the deadline, and no reimbursement will be processed under the current circumstances. If you were promised anything different in terms of reimbursement or billing adjustments from your sales representative, we recommend following up directly with them for further clarification. 
  
  Regarding the roof leak you mentioned, a representative from our ************************ will be reaching out to you to gather more details and, if possible, request any photos. We will then arrange for a technician to visit your property and thoroughly assess the situation to determine if the leak is related to the solar installation. If it is found to be solar-related, we will proceed to address and resolve the issue, ensuring that the leak is properly repaired and no longer causes any concerns for you.
  
  Please let us know if you have any additional questions or concerns, and we will be happy to assist you further.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought solar and 2 battery backups in August 2022, the work was finally completed in December of 2022. However, the battery back up system was not hooked up. I made multiple calls about the battery back up system not working properly and was told that I was wrong. In October of 2024, the system was finally hooked up. However, by February 2024, I was still trying to get the company to acknowledge that the system was never hooked up. They refused to compensate me for the cost of the batteries that I paid for since December 2022! They did agree to pay the electric bills. In January 2024 they sent an insulting email stating the "system was working as intended" even after the technician came out and said it wasn't actually hooked up. Today, March 10, 2025, they sent a text saying they would send a check for $758.89, when they sent an email stating "The total reimbursement approved by upper management is $997.15."

  

  Business Response

  Date: 03/17/2025

  Hi ****,
  As the installer, we take full responsibility for not ensuring that the battery was properly commissioned, and weve calculated an appropriate reimbursement for our part in this issue. However, we are unable to cover the full cost of the entire battery as requested. We do recognize the delay on our part, and we sincerely apologize for any inconvenience caused. If you need further clarification regarding this decision, please feel free to reach out and request to speak with a manager, who will be able to explain everything in more detail. Lastly, after reviewing your account, we discovered that the initial reimbursement check sent to you was for a lesser amount than approved due to an error in the request form, we apologize for that mistake. We are currently processing the remaining amount, and it will be sent to you shortly via check. Thank you for your understanding.

  Customer Answer

  Date: 03/17/2025

  Once again the response does not address the concern I raised. I did NOT request full reimbursement for the battery. There was no reimbursement for loss of use of the battery, lowering of the warranty, or a loss of electric credits that would have been accumulated. Multiple times I have sent responses to representatives and the issue I brought up was not actually addressed. For example, I complained about the solar and the batteries not working and the response I got was that I should look into buying batteries to lower my electric cost. 

  

  Business Response

  Date: 03/27/2025

  Hello ****,
  I wanted to update you on the status of your concerns. Your account is now being handled by the Head of the ************************* who will be reaching out to you this week to address your concerns directly.
  Thank you for your patience and understanding.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/04/2024 contacted by Cam selling solar first he asked how long we have lived here I told him we just move in a week ago. He said my neighbors had just signed up for solar later I found out this was a lie. I told him a wanted solar and backup batteries and receptacles for batteries and generator he talked me out of the Tesla batteries saying saying the had to many problems and were not efficiant ,that solar batteries were better. I decided on 24 panel and a takeoff of the roof and lay new tar paper down the and put old shingles back. He told me it was 6 to 8 thousand to use the old shingles or 10 to 12 for new shingles.He asked what I payed for solar at my other house I told him it was $26000.00 and he said the would be very close to that telling me he worked directly with SRP and could get up to 70% off. He started taking about a $5000.00 by down to get a rate of 3.99% I told him my credit score was well above 800 and I was not going to buy down the rate he did a credit check and said they could wave that fee. I asked what this system would produce he said 100kwh a day average I questioned two more times and told him my other house had 13.5kw system and I only broke 100kwh a couple of times. This system only being 10.2kw he told me he guaranteed it. I told him I was holding him to it. He showed a figure of $71000.00 I told him I would never pay that much for solar and a reroof. He said he had to put something on the paperwork to get the ball rolling with the company telling me with all of his discounts he could do it for $48000.00 with even more discounts and a higher percent back on my federal refund $22000.00 if you apply this to the loan you only owe about half the original loan. I told him that was still high and he told me it was because everything was made in the USA no Chineas parts. I called my wife and we gave her the details and she agreed but wanted to pay it in full. he said we wouldn't get the same discounts. Cam set up my laptop and I signed

  

  Business Response

  Date: 03/17/2025

  Hi ******,
  Our customer service team, in collaboration with our sales department, is currently looking into the concerns you've raised. It was helpful to meet with you in person during your recent visit to our office, as it allowed us to gather more information about the matter.
  We completely understand your frustration and are committed to finding a way to assist you. Unfortunately, the sales representative has been unresponsive, but we are actively working on alternative ways to reach him. We will be in touch as soon as we hear back from the relevant department. Thank you for your patience! 

  Customer Answer

  Date: 03/20/2025

  This is the same response I have received sense July of 2024 to present. Four different sale reps telling me they  were the boss and it was under full investigation till I talked to the next rep who didn't no anything about the  details of the case. Drove to our world energy and filed a complaint nobody knew anything about this matter. It seems as tho a lot of people involve and everyone covering for each other. This sales rep will not call you back. The last time I talked to him I told him to call me back or I was going to call the police he went over the price and confirmed the price of $48000.00 to my wife and myself stating that our world had screwed this up and

  he would drop of the paperwork in the morning. Still waiting

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out and sharing your concerns. We understand that this situation has been frustrating, and we appreciate your patience as we have thoroughly reviewed your case.
  Our management team has carefully investigated your claim, and unfortunately, we have not found enough evidence to support that a different total price was promised. While we acknowledge that a $48,000 price may have been discussed at some point, all signed documentation, including the contract you reviewed and agreed to, clearly states a total price of $75,000.
  We previously requested any further documentation that would support your claim of a lower total price, but we have not yet received anything. If you are able to provide any written proof, we would be happy to re-evaluate the situation. However, at this time, based on the information available, our decision is final.
  Please understand that this is not a matter of doubting your word, but rather a necessity to uphold contractual agreements. We cannot adjust or pay off a portion of the loan based on verbal discussions alone.
  If you have any further questions or concerns, please feel free to reach out, and we will do our best to assist you.

  Customer Answer

  Date: 03/31/2025

  The last I heard from OWE they were waiting for the sales rep to call back what happened? Ive been waiting 11 months he will not call back. I signed for $48000.00 not $75000.00 Im so disappointed with OWE 4 different reps that started a full investigation being the one in charge. when I drove to OWE they didn't now a thing about it. why were the employees covering for everybodyI was scammed by Cam fully took advantage of me he new I didn't no how to use a computer he logged me in . he told me what I was signing and I did .I may be a senior citizen but I'm not senile I know what he told me.He had a signing time of 2 o'clock he called and showed up early he was in a big hurry to pick up his kids he was gone by 2 o'clock the contact was signed at 4:53 scam. the sales rep #3 told me the add 30 percent to the lone because of the low interest rate. I 

  m willing to pay the $48000.00 in full and be done with this.the company nows he did me wrong and their so sorry the only that would be hurt would by dividen no more interest but they would get all there money. This is not cams first rodeo and it won't be his last the company will cover for him again and again. do the right thing OWE balls in your court

   

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a main house and a guest house. Our world figured the monthly charge for 2 houses. Only one house has solar. Originally 2 houses were to have solar but it was changed to one house but we are still paying a monthly charge for 2. I am getting nowhere with my many calls to them. The salesman should have fixed this a year ago but he didn't. I sent pictures of the guest house to them to prove no solar but they won't fix the billing. I have been trying for a year to fix this but they haven't done anything.

  

  Business Response

  Date: 03/07/2025

  Hi ******,
  Thank you for bringing your concerns to our attention. Weve reviewed the details on our end and are currently working with your sales ***resentative to gather further information. According to the approved plan set, we have installed the system on the main house of the property. However, were reaching out to your sales *** for clarification on any potential confusion regarding your concerns. 
  Once we have all the necessary information, well give you a call to discuss the next steps and address any questions you may have.
  Thank you for your patience, and we look forward to resolving this promptly.