Complaints

This profile includes complaints for Our World Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Our World Energy LLC

  2501 W Phelps Rd Phoenix, AZ 85023

  
• 

  Our World Energy

  2604 Princeton Dr NE Albuquerque, NM 87107

• 

  Our World Energy LLC

  12305 Mercantile Ave Ste B El Paso, TX 79928

• 

  Our World Energy LLC

  3250 W 72nd Ave Westminster, CO 80030

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a chronic diagnosis of a close family member my employer granted approval to allow me to move to help when episodes and ER trips occur. Only the planning phase of work was engaged in the solar project. I contacted the project coordinator several times expressing that I am content with paying the $2K plus cancellation fee and request a further amended statement prior to payment that after I have met my contractual payment in full no other negative consequences such as credit impact will be incurred. Again, only planning has occurred- no agreement with a utility provider or installation staff are engaged. The email I replied to (same day) was Sept 17, 2024. I sent another email September 19, 2024 and still haven't had a reply to my questions and request. They seem to be impatient with me but offer very poor customer service themselves. Seems all the other complaints to BBB have similar stories. With all the complaints I feel all the more heightened awareness that an amended statement is necessary with a sketchy service provider. Buyer beware!

  

  Business Response

  Date: 10/01/2024

  Hi ****, thank you for your feedback. Our records indicate that we have sent you an email confirming that *** will not be using your name or any of your information in any capacity moving forward. By canceling your solar project, you can be assured that your credit will not be affected by OWE any further. Please note that your credit was processed by the finance company. If you have any additional questions or concerns regarding your credit, I recommend reaching out to them directly. Their phone number was provided in our previous email for your convenience. Thank you for your understanding. Should you have any further concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar in 2023 and went to purchase a battery in ********************************* July but broke my solar charging and credits back from *** so now I am paying exorbitant power bills while still paying for my solar bills. It's been two months and they still haven't made corrections to get my solar and battery operating. They show up at the wrong times or don't show up at all. They do not keep me in the loop or contact me for follow as to what the situation is. They have offered to pay for my solar bill once but that took over a month to get a payment. I've asked multiple times by email to speak to a manager for resolution only to get a call on occasion from my project manager who does nothing to resolve the issue blames the installers who blame the management etc. I saw on the first day of battery installation there was a problem when they were reading the manuals and watching ******* installation videos and had no clue how to install a battery. They've been back to my house 4x and I've asked for them to bring a professional and they still can't correct the issue. This battery cost me an addition $17k but the headache and stress is immeasurable. This company needs to correct it's issues and finish their job.

  

  Business Response

  Date: 09/25/2024

  Hello ******, thank you for sharing your valuable feedback with us. We sincerely apologize for the inconveniences you have encountered. We are committed to providing the best service possible, and we regret that your experience did not meet those standards. Our records indicate that our branch manager and project management team have been in communication with you, and we are pleased to confirm that your system is now fully commissioned and operational. We appreciate your patience as we worked to resolve this issue. If you require any further assistance, please do not hesitate to reach out to our customer service line at ************.
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2024 agreement to install solar with ***** from our world energy. Finally got the crew out install panels and then they informed us they were leaving and if someone calls tell you the customer wanted to reschedule I was contacted by a supervisor and informed him it was his crew Well they came back list 5 hrs of installation time. They finished in the dark and picked there mess the next morning. Then we waited and I called and texted. They sent a technician up from *********** but no equipment to install. He left and I again contacted them Finally was told someone would be by. Same person from *********** again with no equipment to install. Spoke again with my job coordinator *** and ***** my salesman. Was assured they would get this completed. Now another technician from ****** arrives and installs an emergency switch and a gateway. He now informs me someone else has to come out to hook up three wires and then they will submit for an inspection. 3 months late and still no communication from Job coordinator *** I have been lied to , misinformed and told by salesman you where owned by Shell energy I want this finished next week or stay off my property according to my attorney.

  

  Business Response

  Date: 09/20/2024

  Hello *****, thank you for taking the time to provide feedback about your recent experience. We sincerely apologize for the inconveniences you have encountered. After reviewing your account, I can confirm that our branch manager has been in contact with you and is actively working to resolve the issues you experienced. We greatly appreciate your understanding and patience throughout this process.

  Customer Answer

  Date: 09/22/2024

  I have lost 2 almost 3 months use of the solar panels use. The time Ive taken to be here with no work being completed and its still not operational 

  

  Business Response

  Date: 10/01/2024

  Hi *****, your lease agreement was signed on June 17, 2024, and the installation of your solar panels was completed on July 18, 2024. Typically, the average timeframe from the signing date to project activation is between 4 to 6 months. Currently, your project is at approximately 3.5 months, and our records indicate that it is now in the final inspection stage. This means your project is on track for timely completion. I apologize for any delays or inconveniences you may have experienced during this process.

  Customer Answer

  Date: 10/04/2024

  I do not accept. You salesman said I would operational no later then the end of July. He also said he would switch me to at 14 cents a 50 dollar battery buy back and no TDU chargers. After checking things out after the different people have been fired its not true on my rates you have major issues  My neighbors have hade solar installation started after me and are operating. I had people show up and leave the job. I had people show to finish the job but had no equipment to finish the job then I was told one last I would operational no he said he could not finish because he would no get paid for it so had to wait a few more weeks for them to come out now waiting on the city and incorrect salesman will not return calls I need the copies of the signed agreement Im moving. If not  you can come out and remove the equipment and make all the repairs. Thank yoiu

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System installed July 15, 2024, today is Sept 6, 2024, still no final inspection, no communication at all. I do not know what is going on!

  

  Business Response

  Date: 09/12/2024

  Hello *****, we sincerely apologize for the communication lapse you have experienced. After reviewing your account, it appears that upper management has been in contact with you and is currently working on obtaining the necessary permissions to proceed. Your project is now pending Final Inspection. We appreciate your patience and understanding as we work diligently to resolve this. 

  Customer Answer

  Date: 09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just curious to understand what you really know about your Director of ***************************** *****************************. He's divorced, 2 kids, already seeking new people and pushing himself into multiple relationships with broken women. As of right now, he's with a broken woman with 2 kids. Already offering rent free accommodations, hush money for infidelity. Really not someone I would trust or want as a director. Outside looking in, this news could be catastrophic if the public finds out director of Evensol is using broken women offering them free rent and boarding to keep quiet...food for thought.

  

  Business Response

  Date: 09/06/2024

  Hello ******, unfortunately we were unable to locate an account using the contact information provided. It appears this issue may not be related to OWE. If you believe this is an error or if you need further assistance, please contact our customer service team at ************.
  

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my new house in February and was beyond excited about the prospect of upgrading the house and making it my own. In March I started down the process with getting solar lined up as this was a project I knew I wanted to move forward with. My contractor for other projects put me in contact with Our World Energy. They failed to have all of the right equipment when install was supposed to start. There were on again off again delays. I needed to take a total of five days off of work due to their inability to have all of the part, scheduling mishaps, or due to poor install. From the initial instal my *********** Wall 3s were falling off of the side of my house because they used the wrong hardware to install it. Upon further inspection I saw that they had put a dozen or so additional holes into the siding of my new house for no reason. Just randomly drilled holes. I had my siding replaced, at their cost, by my contractor, and they reinstalled the power walls again. Today was the day to commission my system and CPS couldnt do it because they messed up the wiring, did some of it backwards, they put the shutoff inverted with another box, and used my old breaker box as a junction box for the new Span smart panel that I had installed, and this is against code and wrong!Im so over this experience that Im ready to contact a lawyer and to have the whole unit removed from my house and to have another installer come in and replace it!

  

  Business Response

  Date: 09/04/2024

  Hello ****************, thank you for sharing your feedback with us. We highly value our customers and are committed to continuous improvement. We sincerely apologize for the inconveniences you have encountered. After review of your account, I would like to assure you that upper management and the branch manager are actively involved in addressing and resolving your concerns. We are committed to resolving this situation to your satisfaction. Thank you for your patience and cooperation as we work through this process.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a system from Our World Energy. As part of the contract I was to receive payment for 6 months to offset the lease cost until the solar credits were established through APS.I have started receiving the bill for my leased system, however have not received the agreed upon payments from Our World Energy. I have called every number I have for Our World Energy as well as sent multiple texts and have not received a call back or communications in return. My salesperson ***************, although personable and committed during the sales process has blocked my number so my calls go to directly to voice mail, however none of my calls are returned.What,, if any, are my next steps in receiving the payments I am due. I am retired and living on my SS so the extra money for the lease without the reimbursement is creating a hardship for me.

  

  Business Response

  Date: 09/05/2024

  Hello ******, thank you for your valuable feedback. After reviewing your account, we have determined that the sales representative and the dealership they were affiliated with are no longer in operation, which explains the lack of communication. Management is actively addressing this issue and has initiated the process to ensure that your promised payments are sent to you promptly. We appreciate your patience and understanding as we work to resolve this matter.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The guy running the place was rude and not helpful. I said I was going to file a complaint and he said go ahead I can hack anything Ill just intercept your complaint and delete it.

  

  Business Response

  Date: 08/14/2024

  Hello ****, we regret to hear about your recent experience and would like to address any concerns you may have. However, we could not find an account under the contact information provided. Please contact us directly at ************ so that our team can assist you further and resolve any issues.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my solar system in November 2023. Panels were installed in March 2024. We still don't have a working system at the end of July 2024. I have had to start making payments on a system that isn't running or producing any power or credits for the winter. They have reimbursed me for my payments, so there is that, but I am still losing money on production. The communication within their company seems to be lacking. I've been waiting for them to schedule some corrections the inspector wanted, but it's not so funny that they were made the next day; now I find out they are supposedly waiting for a plaque with a property map. It has been almost a month since the inspection; I could have made a plaque by then. I was informed that it should arrive the next day to be installed; that was a week ago, and again, there is no more communication. I saw a response that was made telling a complainant that standard installation is 4-6 months; how about 8 months going on 9? Left a Yelp review last week with this response and no contact from management.*****- Thank you for sharing your feedback. I apologize for the inconvenience and delay youve experienced with getting your system operational. Your account is currently under the care of your project manager, and upper management is also involved to expedite the resolution. Our management team will discuss further reimbursement that *** be appropriate in your case, ensuring you are not charged for a non-functional service. We appreciate your patience as we work to resolve this matter.It is time to get it reviewed by a lawyer, as this is well past a reasonable expectation.

  

  Business Response

  Date: 08/05/2024

  *****, I want to extend my sincere apologies for the inconvenience and delays you have encountered in getting your system operational. After reviewing your account, I can confirm that you are now at the final inspection stage, which is scheduled for August 7th. Following the successful completion of this inspection, we will proceed with submitting the necessary documentation for Permission to Operate (PTO), which is issued by your utility company. Thank you for your continued patience and cooperation as we work to resolve this matter. We greatly appreciate your understanding.

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our World Energy salesman ********************* and his supervisor ************************* had a system designed for our home to produce 125% of what our power needs were. They also stated that for every referral we gave and sale of that system, we would receive a $1000 referral fee. We referred 3 systems to them. No referral money has been seen and they refuse to give up the money even though it is admitted that we referred new customers (see text thread). My neighbor, that I referred, blew up **** phone, email and his bosss phone and received her referral check after months of requests. *** delivered a personal check to her for $1000 for a referral she made. *** nor ***** will respond to me. We were told APS was going to raise electricity rates 30% so we were interested in solar. My monthly payment was set at $142 a month. They said with our designed system, we would not have a power bill through APS in most cases. I now pay $142 a month and my APS bill is $270. I live in ******* where I should be over producing energy. My previous system was in **************** where it rains 9 months a year and we produced so much energy, the company paid us a lump sum check each year plus we had no electricity bill. We are told this system is operating at optimum level, yet it wont cover my monthly usage, which is just household appliances and A/C. No pool, no EV car, nothing extra. This system is a joke but worse, no one takes responsibility for promises made. My 80-year old mom in law got a system for both of her homes and decided, way before install, to put one on hold due to cancer treatments. *** decided they would fine her $6700 as she did not allow them to do the install on their date. I want my $2000 referral and I want the system to keep up. There is no way the system designed to cover 125% of my historic use should be under producing so badly that my power bill is now $400 plus a month.

  

  Business Response

  Date: 08/02/2024

  Hello *****, we regret to hear about your recent experience with our services. We see that you have been in touch with our Head of ***************** who has been addressing your concerns. Please be informed that a check for the referral rebate has been sent via overnight mail and should arrive today, August 2nd. Regarding the issues with your system and the high bills, we have proposed an audit of your account to ensure everything is functioning correctly. We are currently awaiting the necessary documents from you to proceed with this audit. Additionally, we are investigating the concerns related to your mother-in-law's account. Please rest assured that we are committed to providing a high level of customer satisfaction and are dedicated to resolving these matters promptly. 

  Customer Answer

  Date: 08/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************