Reviews
This profile includes reviews for Our World Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 557 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichael S
Date: 09/21/2022
1 starOn Wednesday the 14th of September, around 6:15 AM, I was out for my morning walk through my neighborhood. As having crossed the eastbound side of Westar at Eucalyptus and entered the westbound side of the street when I noticed a white pickup approaching the well marked designated crosswalk. As I entered the the westbound lane the truck did not appear to be braking for me and I had to actually jump back to avoid being hit. As the truck passed I noticed the logo on it's side to be that of a solar company called Our World Energy. As I went on to finish my walk I noticed the pickup at a residence in our neighborhood. I approached a individual standing by the truck and ask if he saw me in the crosswalk as he speeded past me. He stated he did but was not the driver. The driver was up on the roof of the house and when I asked him the same question he said he saw me in the crosswalk but did not stop because there was no stop sign. He then turned around and went back to what he was doing on the roof. When I got home I called the company and left a message. No one returned my call so I caled back and was told that they got my first message and would talk to the driver and get back to me after asking me if there was any damage done. I told her that if there had been any damage done I would be calling from a Hospital. No one called back in the next two days so I contact the *********** and filed the information with them. They said they would contact the company and remind them of pedestrain right of ways in designated crosswalks. It has now been a week and still no response from the company. There are a lot of choices out there for solar installation and I wanted to share this as something to think about when making your choice of vendors.Review fromDavid W
Date: 09/20/2022
1 starThis company has reps that "don't" work there (but the rep has their logo our world energy on the business cards) tried to tell me my roof was bad. I called them out and it was then a "mistaken interpritation" (weight problem) after which then the rep promised to cover cost to ground ************ then backed out. After which a real our world energy employee (?) contacted me an then proceeded to waste more of my time and try to say they can't cover cost. They don't honor anything and then tried to still sell me more.Review fromdana e
Date: 09/19/2022
1 starIf I can leave a zero I would You can take this whole system and stick where the sun doesn't shine its been almost a year nothing but problems and no-one in this company has called except for 1 customer service girl each time even she doesn't know what to say any more ..The whole system wasn't installed properly and still isn't working properly. communication is not their strong suit This is a Joke , that isn't funny anymoreReview fromNancy B
Date: 09/14/2022
1 starDO NOT GO WITH THIS COMPANY !!!!!I signed with them in March, the loan is approved and my solar panels are still not connected. They are on the roof, but I have all sorts of excuses from them, when I call, as they never bother to call me to update me on the status.If I had known, I would have never bothered with solar or this company. What a waste. Went through the entire summer with no solar panels to capture the sun.If I could give zero stars, I would, however, that is not an option.Review fromBetsy S
Date: 08/30/2022
5 starsI am giving this review on behalf of *************************** @ Our World Energy. I cant say enough good things about ****. He is very professional, knowledgeable, kind & patient. He know the solar business very well and is able to explain the advantages of solar, how it works, in a very understandable manner. He is honest, organized, & personable. It has been a very pleasant experience for me dealing with ****.***************************** **********, **Review fromNatalie S
Date: 08/21/2022
1 starNatalie S
Date: 08/21/2022
Dont do business with these guys. Ive been trying to cancel with them for almost 7 weeks after finding out that a loan was taken out in my name and they did not mention that I would have to carry a loan for the project. For the first 3 weeks they cited that they were waiting to hear from the sales team. The last 3 weeks they cited waiting for a cancelation confirmation text from the sales team.
Our World Energy LLC
Date: 08/22/2022
Thank you, ******** for reaching out to us. As standard operating procedures, loan documents are signed at time of sale; in your case the documents were signed on 6/29/22. Your initial cancellation call to us was on 7/18/2022, in which you mentioned that you were not advised that a loan would be taken out under your name. Any and all installation cancellations with Our World Energy must have a written (cancellation) confirmation from the sale representative. This process can take up to 1-2 weeks depending on if it was an in-house representative or a Dealer representative. We apologize for the delay in canceling out the project. However, we received confirmation that your project is a cancel since 8/15/2022. Thank you for your patience and understanding.Our World Energy LLC
Date: 08/22/2022
Thank you, ******** for reaching out to us. As standard operating procedures, loan documents are signed at time of sale; in your case the documents were signed on 6/29/22. Your initial cancellation call to us was on 7/18/2022, in which you mentioned that you were not advised that a loan would be taken out under your name. Any and all installation cancellations with Our World Energy must have a written (cancellation) confirmation from the sale representative. This process can take up to 1-2 weeks depending on if it was an in-house representative or a Dealer representative. We apologize for the delay in canceling out the project. However, we received confirmation that your project is a cancel since 8/15/2022. Thank you for your patience and understanding.Review fromDavid M
Date: 08/15/2022
2 starsI am very dissatisfied, OWE has promised complete install since April, 2022 All they have left is to contact SRP to turn on system and that has taken over a month. I guess OWE doesn't have enough phones to call SRP, I am willing to let them use my cell phone if need be. I ************** neighbor to sign up with OWE boy was that a mistake. They too are waiting and waiting for completion. I have called and called, they keep promising and promising that they will be out in a day or two its been a month or more. I am about to call and have it all removed and talk to my attorney and finance company about their practices. If I lose the sale of my house because of this, I definitely will call my attorney!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.