Complaints
This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,074 total complaints in the last 3 years.
- 590 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, September 3, 2022 I had a reservation to pick a U-Haul at ****. The reservation was for a 10 box truck. On the day of pick up I was sent to a location that was closed, and though I was parked in my personal vehicle next to the truck I reserved I was unable to drive away in what equipment I had reserved. I then drove to the location the reservation was made, Compass self storage ********************************************************************. I spoke with the manager there named ****. **** informed me they had no way of getting into the equipment I reserved because pick up was off site. **** then called U-Haul and told them what was happening. I was told U-Haul had no more 10 box trucks, could I do a van? Do to the fact that this Saturday the 3rd is moving day I said I have to take what I can get. **** informed me of U-Haul reservation guarantee and with in 3 to 5 business days I would receive 50 dollars for u-Haul not providing the equipment I originally reserved. A u-Haul customer service employee, ***** then made another reservation with same reservation number for a van at a third location ************************************************************************************. I asked U-Haul customer service missy about the Reservation guarantee and Missy confirmed that I would receive $50 due to reservation guarantee. I have been given the run around by 3 other U-Haul employees and yet to receive what they said was a reservation guarantee policy. This is false advertising from their employees and their website. U-Haul should be held accountable for their lack of follow through and misleading information.
Business Response
Date: 09/15/2022
September 15, 2022
BBB ID#: ********
********************** Ref#: 3933040
Dear Ms. ********************** you for your concern for our customer *************
A refund for the $50 Reservation Guarantee Fee was issued back to ************** **** account for having to secure the equipment at a different pick-up location. The refund can take up to 5 business days to post to her credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday, July 20th, 2022, between 4:00PM and 4:30PM EST *************************** attempted to rent a trailer from a Uhaul neighborhood dealer (***************, *************************************************************************). **************** uses Uhaul frequently to operate his business and he rents trailers from Uhaul one to five times per week. Each time he rents a trailer it is paid for in full and properly cleaned out before being dropped off (we have photographs with time stamps for proof). However, on 7/20/22 he was told by the clerk that Uhaul has put a **Alert on his account flagging it, denying him access to renting a trailer, and he is supposed to contact ************** to resolve this issue. **************** contacted this number which lead him to the **Alert team, he spoke with associate ****** (ext.861769). He was told that he shared similar information with a man by the name of *****************, who had his account flagged for sharing similar information with a man by the name of *****************************. ***************************** owed a balance of over two-thousand dollars. **************** would not be eligible to have the flag removed because the information he provided (emergency contact and drivers license, mind you the SAME information he uses every time to rent trailers with Uhaul) was being associated with ***************** and *****************************. **************** expressed multiple times he has never met or known anyone of the name ***************** or *****************************. This is a clear act of fraud and when asking ****** to provide more information on how Uhaul could associate two accounts of people who have never met she was unable to provide an answer. He asked what similarities were linking the two accounts and was told thats classified and cannot be shared. The only way for **************** to clear the flag was to pay the balance that he is not responsible for or wait on ****************** to absolve the matter.Business Response
Date: 09/19/2022
September 19, 2022
BBB ID#: ********
********************** Ref#: 3937656
Dear Ms. ********************** you for your concern for our customers, ********************* and ***************************, whose name is on the rental contract.
***************************, an Associate Program Manager, followed up on the information ********** provided. She informed our office, after a more detailed review of our internal documents, it was determined specific customer information was shared on multiple contracts between several customers. This allowed us to reach the conclusion that the individuals listed on eAlert are known associates. This includes both ********************* and **************************** **************** relayed, since these individuals are believed to know and be affiliated with each another, they are now prevented from renting from U-Haul until the outstanding issue has been resolved. ********** was advised of this via email by **************** on August 24, 2022. ********* has also been advised by several eAlert agents of the same details when she called into our office.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/20/2022
Ive communicated with Uhaul and affiliates countless of times. They are saying the individual we are linked too is sharing the same drivers license number as ***************************. I expressed that fraud has taken place because people cannot have the exact drivers license number and emailed **************** to notify that we would file a police report. Uhaul has yet to contact us with a comment. They also have not taken the fraud expressed in this case seriously. We do not know a *****************************.Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon,My wife and I just moved from *****, ***** to *********, **************. We shipped our stuff using U-Haul's UBox system. Here is the total amount from my original contract Amount Paid:$2,858.58. This is the order #. U-Box Order #******** We loaded our stuff on 7/16/22 and we were supposed to receive all 3 boxes on 7/30/22. 2 of the 3 boxes were delivered and a additional box that was not our stuff. I did not receive the last box of my stuff until the 8/17/22. I was also charged a additional$92.85 for a second delivery, which I don't think I should not have had to pay since they did not bring me my stuff in one trip. Per the contract, I should be reimbursed $50 every day over my original delivery date. This comes out to $850. If the second trip charge is factored in I should be refunded $942.85. I have contacted UHaul customer service several times and I have not received my payment yet. If you could help me in this process, it would be greatly appreciated.Business Response
Date: 09/19/2022
September 19, 2022
BBB ID#: ********
********************** Ref#: 3936565
Dear Ms. ********************** you for your concern for our customer *********************
***************************, our President for our Northwest ***********************, followed up on the information ******************* provided. He informed our office he spoke to ******************** and addressed his concerns. He offered his apology and advised ******************* of a refund for $942.85 that was issued back to his Master Card account on September 15th. The refund can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday September 12 ***** I arrived at 7am at the U-haul business to retrieve towing Equiptment to tow a vehicle to a DMV facility for a 9am inspection appointment. The reservation was made on Friday September 9th at which time i was confirmed for the pick up of the the Equipment for said date and time. On Saturday I personally visited the U-Haul location on Kings Hwy were I spoke to a representative and she verified my reservation and assured me that my rental Equipment would be ready for pick up at 7am Monday September 12th.Upon my Arrival to the Business on Monday at 7am The Equipment was not Available and the Response from the Agent was we Don"t have it what do you want me to do. This kind of Business practice is not acceptable. They never offered a solution to resolve the problem not only costing me to miss my appointment but also costing me over ****** dollars in fees to reschedule a new appointment in the future.Business Response
Date: 09/28/2022
September 28, 2022
BBB ID#: ********U-Haul Ref#: 3933068
Thank you for your concern for our customer, ******************************
******************************, General Manager of U-Haul at Flatbush, followed up on the information ******* provided and called them. The resolution is as follows:
****** apologized and offered a $224.70 refund.******* accepted the offer. Refunds normally reflect within 5 business days.
Our customers are especially important to us,and we regret to hear of situations which cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to offer a response.
Sincerely,********************************;
Customer Care Team
U-Haul International
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
16 Aug 22, I rented from U-Haul, ************************************************************************, Manager *******************, Contract # ********. I returned the truck the same evening but the top of the truck had hit a low-hanging branch, I reported this soon as U-Haul was open.On 2 Sep 22, I received a text stating I owed $67.82, which I paid immediately.On 10 Sep 22 (Saturday), I was notified of a U-Haul charge of $1,254.95 that did not go through on a card I had lost during my move and had been replaced. I called the local U-Haul to provide my new card number, but had to leave a message. I then saw a 30 Aug 22 email with a bill for $1,673.26 for parts and labor, $60.65 for the rental, and $1.00 for Environmental Fee, equaling $1,741.08, which did not match the bank charge. Also, I dont see where the $14 insurance was applied to the incident.I provided updated payment information, but it didnt go through since my bank account had been locked because U-Haul had attempted 6+ times to charge the old card. I unlocked the account and asked ***** for a complete bill that included the payment I had made on the 2nd and an explanation since the charge and the bill did not match. She could not provide that and told me to call corporate. ************************* at corporate said ********************* would have to explain, she sent an email to them, and asked them to call to provide the information. They did not contact me, but I did get another notice that the old card had AGAIN been attempted. On Tuesday I again asking for a complete bill; they did not contact me. I am making this complaint in the hopes that I will FINALLY get the complete bill.Business Response
Date: 09/19/2022
September 19, 2022
BBB ID#: ********
********************** Ref#: 3936565
Dear Ms. ********************** you for your concern for our customer *******************
*****************************, our President for our *********** ********************* followed up on the information ***************** provided. He informed our office he left a message for ****************** requesting a return call to resolve her concerns. He wants to explain the Quick Claim settlement and discount at the return compared to settling in the future. Safemove will be explained on how overheard damage is not covered as relayed in the Contract Addendum and Document Holder.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased bed covers for a move @ Uhaul. New move was just 3 miles from the old house. Moving company said covers would not be needed. 3 weeks later I tried to return the new unused covers. Packaged in the Uhaul package and a Uhaul bag. Used a Debit card to purchase ,,, was told after two weeks the card info was deleted from their computer,,,,,, could not get a refund on the card and would have to take a gift card instead. What the heck????Business Response
Date: 09/15/2022
September 15, 2022
BBB ID#: ********
********************** Ref#: 3935209
Dear Ms. ********************** you for your concern for our customer *****************
A refund for $36.11 was issued back to ****************** **** account in the interest of customer good faith for the sale items. Please be advised, it is U-Haul policy to have the original receipt when making a refund for sales items. The refund can take up to 5 business days to post to ****************** credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We arranged for 2 Uhaul U-boxes to move our belongings from ********* to *******. The initial date of arrival was August 10, and the earliest day my partner could arrange off work was August 12, so we called and changed the arrival date. At this time, we were guaranteed that they would arrive on August 12. We were informed late on August 11 that the u-boxes hadnt left ********* yet, and were not given any assurance when they would arrive. We attempted to contact a manager to discuss compensation several times, but were given the runaround (to say the least), and even were hung up on. No one seemed to want to give us accurate information, and even though we were told an action file was reported and a manager would contact us, were were never contacted. We were told that there was no way to contact or be aware of where our u-boxes were, there were no dispatchers, etc. According to our online order, the boxes would arrive on Sunday, August 14, but we were told conflicting information that they would not deliver our u-boxes on the weekend. My partner had arranged not to work on Sunday to help unpack our u-boxes, which never happened. Then we were told they arrived in ******* on Monday, August 15, and the earliest they could be delivered was Thursday, August 18, which was the next day my partner could take off to help unpack. We noticed that we were going to be charged a storage fee, but when I called to ask about this, the ******* office removed the fee. We were told that we would get $50/day over our initial arrival date. We were only given $200. We were sent a survey to fill out, which we were too distraught to fill out. I emailed Uhaul today, explaining that we would expect a manager, or someone who could actually do something (apologize, offer compensation/refund) to contact me directly.Business Response
Date: 09/14/2022
September 14, 2022
BBB ID#: ********
********************** Ref#: 3876358
Dear Ms. ********************** you for our concern for our customer ***********************
In addition to the $200 refund issued to Mr. ********** **** account on August 19th, a supplemental refund for $150 was issued on September 12th. The refund can take up to 5 business days to post to his credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rent a united space August 5, to September 5 I move my stuff out September 2 we got there by 5:00 and finished moving my stuff on to my truck by 7:40 office was closed than it became labor day weekend couldn't get in touch by nobody so on Tuesday morning my time I gave the a called and told them I had moved out of the United that September 2 she Stated to me why I did let them I told her office had closed on me that day so I'm calling now to let you know I'm no longer in the storage unit so she said she will let the manager know, but never heard back from any one they Continue to try to take money out my account for ****** up to right now after I called them, so I called again got a young *** on the phone, I ask to speak to manager he stated the manager was not there and that he can't do nothing to help me and that they are not going to remove my debt card off the account keep in mind I'm already in ********* with my belongings so I said to him I'm just going to contact BBB and he stated once again it's nothing he can do to help me but Continue to try and bill me and go in my account every late night after I had called them. So todayI spoke to same girl that I told that I moved out the unit she still Continue to say that I have storage unit after I called the same person after labor to them I moved out of the storage unit. She nasty unprofessional cannot compromise with her I old them nothing. Every thing is on camera.Business Response
Date: 09/15/2022
September 15, 2022
BBB ID#: ********
********************** Ref#: 3934343
Dear Ms. ********************** you for your concern for our customer *****************
****************** ********************** contract was reviewed and we found the last receipt shows a move out with no charges. Her storage account reflects a $0 balance due.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a truck on 8/30/22 at 4pm. I put 8hrs for rental block but the truck was returned within 4hrs. I put extra gas in the truck. The next day when I looked at my receipt I was charged $7.50 for two gallons of gas and charged and extra $19.95 for a two day rental. I called to complain. I was refunded the $7.50. I had to go in the store to talk to the manager on 8/31/22. I showed him the picture I took of the tank when returning it. It was well over the **** it was at when rented. I asked why did I get charged for an extra day. He said he would refund the $19.95 extra day rental and it would take 3-5 business days. I've waited. As of 9/12/22, I still have not received my refund. I just called the store and was told it takes 3-5 days. I explained it's been well over 3-5 days and I even waited extra due to the holiday. I was told someone will call me back. I feel like this business is scamming people. There was no mistake the gas was not under the amount and there was no reason to charge an extra day rental. I shouldn't have to wait all this time to be refunded. There needs to be an investigation into their finances and receipts. On an additional note, when I went in on 8/31/22 to talk to the manager he was with an employee counting a cash drawer down at 1pm in the front, not even in a back office. Something shady is going on here. *Photo shows gas at over 3/8 it's almost half a tank mileage matches the return ***** so you can see it was correct. Other photo shows picture of their scan bar on the building where you return the keys and it is timed for 7:59pm on 8/30/22.Business Response
Date: 09/14/2022
September 14, 2022
BBB ID#: ********
********************** Ref#: 3911012
Dear Ms. ********************** you for your concern for our customer *****************
Our records indicate a refund for $7.50 was refunded for the fuel charge on August 31st back to Ms.******* ****** Card account. A supplemental refund for $22.53 was issued for the extra day charge on September 12th. The refund can take up to 5 business days to post to her credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have now received my refund. Hopefully someone still looks into this company because it seems like they are fraudulently charging people extra money in hopes that people aren't paying attention to their receipts.
Respectfully,
***********************
Initial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reserved a uhaul 2 weeks in advance for 20ft one way truck at their location on ****************** for the 27th of August at 9:30a. On the morning of the 26th, I was contacted by Uhaul saying the location I chose did not have the truck I ordered do I had to go to another location and have $50 guarantee credit applied to my account. The morning of the 27th, I get a call from the new location indicating my truck wasn't there and to give them a few hours. My paid movers already arrived. I was then called by the new location and was told they didn't have the truck and told go to the original location as they had a truck now. I go to the original location and was told they didn't have the truck and there was nothing they could do. I called uhaul back who told me to ho to the store and the uhaul rep on the phone and the uhaul rep in store vegan arguing and yelling at each other. I began crying from being overwhelmed. After myself and other store patrons began calling around for a uhaul for myself as my movers were ready and I had no truck and they were charging by the hour. I was told by a uhaul representative over the phone they would give me another $50 credit. They also told me to go to another uhaul location 15miles away. I got there and the location was closed. I called uhaul back (4hrs into my "reservation" & was told to go to another location where they had a 15ft truck. I git there and the truck was out of order so I was given a 10ft truck. Because the truck was half the size, I had to make 3 trips and was charged mileage, and to pay my movers for an extra 6 hours. I asked Uhaul repeatedly to contact me and they haven't and took money out of my account after I disagreed with the charges.Business Response
Date: 09/15/2022
September 15, 2022
BBB ID#: ********
********************** Ref#: 3903467
Dear Ms. ********************** you for your concern for our customer ***********************
*******************************, our Traffic Manager for our ******* South and SW ************************ followed up on the information ********************** provided. She informed our office, in addition to the refund for the $50 Reservation Guarantee Fee that was issued back to her Master Card account on August 27th, ******************* issued her a supplemental refund for $20 as an adjustment on her rental. The refund can take up to 5 business days to post to ************************ credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 09/15/2022
spoke to ****************** and she was supposed to call me back and never did. I do not agree with their resolution as per their contract there was a $50 guarantee for each time the truck was not available. I had to pay an extra $350 to cover due to the non-availability of the truck.Business Response
Date: 09/20/2022
September 20, 2022
BBB ID#: ********
********************** Ref#: 3903467
Dear Ms. ********************** you for your continued concern for our customer ***********************
*******************************, our Traffic Manager for our ******* South and SW ************************ reviewed ************************ recent comments. She informed our office she spoke to *********************** In addition to the refund for the $50 Reservation Guarantee Fee and $20 adjustment, ******************* canceled the Promissory Note for $114.50 that was generated at the close of her contract.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul International
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