Complaints
This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,088 total complaints in the last 3 years.
- 591 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Uhaul Ubox on 7/29 over the phone with a rep. I spoke with the rep and he collected all my information from moving locations how many boxes and drop off location! My rep and I spoke for over an hour. He repeated twice or more my information back to me and stated I cant have the uboxes out tomorrow which was 07/31 but I can have them at your location Monday 08/04. Monday came was a NO ShOW no phone call or nothing. I called several times they out the day each rep informed that my boxes will be delivered in another city on 08/05 which is the drop location not the delivery location. Tuesday 08/05 I received my uboxes! Uhaul suppose to pickup my uboxes Friday 08/05! On 08/04 I proceeded to go back on uhaul website to hire some movers to unload and paid $200.00 for the movers! The movers showed up and had to send them back due to nothing to unload money lost! When I spoke with the rep all my contact information incorrect such address, phone number, pickup/drop off was incorrect and they stated that my delivery will be on Monday!
Business Response
Date: 08/12/2022
August 12, 2022
BBB ID#: ********
********************** Ref#: 3869156
Dear Ms. ********************** you for your concern for our customer ********************.
A refund for $205.95 was issued back to ******************** by our Moving Help Department. Refunds can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reserved a trailer a month in advance of the moving craziness in my college town. I was quoted ****** for the rental from the 27th of July through the 2nd of August because I would be homeless until 9:00 AM on the 2nd. I thought everything was set up and I was excited, even figured out how to get a pick up truck to pull it and called ahead of time to change that as well. Given my first call dropped due to a dead zone I called back a while later to confirm the information. The day of the 27th comes and when I pull up to the center the people dont have any of my vehicle information and had to fix it again.We walked out to the lot to get our trailer and the Uhaul associate tries to give us the wrong trailer and now I am worried because I have had this worked out for at least a month and I needed a trailer. Thankfully the associate made a call and claimed he had made a mistake while filling out my paperwork. At this point I thought everything was fine. Flash forward to me and my roommate staying with my parents because we could not move into our new apartment until August 2nd at 9 am. On August 1st I get a call literally 3 minutes before the ***** Uhaul closes that says I am late and that I have to ***************** back on the 2nd. From there I contacted live agents and they assured me that they had my reservation in until the 2nd and that there would be nothing to worry about bringing it back on the 2nd. The operator on the chat even claimed they didnt know why they told me it was due earlier than it actually was. Now I am trying to move into my new space and I go to check my account because I have to buy gas and I see an almost $300 charge in my account. I dont understand where this number came from seeing as though I was quoted ****** for the rental and I paid an extra $40 for insurance on the trailer. I want my money back because someone in that office messed up my reservation and then tried to charge me for it.Business Response
Date: 08/09/2022
August 9, 2022
BBB ID#: ********
********************** Ref#: 3869163
Dear Ms. ********************** you for your concern for our customer ********************.
*************************, our Executive Assistant for our Western ************** **************** followed up on the information ******************** provided. She informed our office ******************** was charged properly based on time of drop off. However, since this may not have been explained clearly, a refund for $32.95 was issued for that day. Also, the initial rate increased by $5 by the time the trailer was returned, therefore, **************** relayed she issued a supplemental refund for $35 for a total of $72.53, including tax. The refund was issued back to Mr. ********* **** account and can normally take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 08/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uhaul has not been able to locate or ship me my Ubox. I am paying for storage but they will not tell me where it is or how to ************** to my new location.Business Response
Date: 08/10/2022
August 10, 2022
BBB ID#: ********
********************** Ref#: 3866088
Dear Ms. ********************** you for your concern for our customer Ms. ******************************* our President for our *************************** followed up on the information Ms. **** provided. He informed our office ************** U-Box has been located and she has been issued a refund for the delivery fee in the amount of $1,395.28 back to her American Express account. Refunds can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uhaul advertises contactless check in and this is false advertising. I am in line waiting for check in with a person. They do not know why their contactless check in is not available.Business Response
Date: 08/09/2022
August 9, 2022
BBB ID#: ********
********************** Ref#: 3867878
Dear Ms. ********************** you for your concern for our customer *****************
*******************, our President for our *********** **************** followed up on the information **************** provided and sent her the following email in response:
****************,We apologize if the self check in process was not functioning at the time of your drop off. In the future if there are any issues with this online function you are always free to drop the keys in our drop box and a representative will gladly check in the equipment and send you a copy of the receipt via email. We appreciate your business and hope this helps provide a more efficient contactless method on any future visits. Thank you, ***** ****
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 08/09/2022
Re: Complaint #********
Hello,
They are providing a resolution that has nothing to do with the complaint. The complaint has to do with false advertising and the reservation process. Once I arrived at Uhaul, I was told by their representative that cargo cans are excluded from their contactless check out process. However, Uhaul does not inform consumers of this when you make a reservation online and allows to reserve a cargo van with the presumption that it will be a contactless check out. I was not able to do this and waited in line for an hour. I had movers scheduled for 9:30 am. I arrived at Uhaul at 8:55 amonly to stand in line for an hour. I was not able to get the van to my movers until 10:30 and I had hired them to start at 9:30. They charge by the hour so that is an hour I had to pay them for waiting in line at Uhaul. This is unacceptable. I am asking that Uhaul not only update their online reservation process to exclude vehicles they do not allow a contactless check out process to happen if that is indeed the truth and I am expecting a full refund for the inconvenience and loss of monied to my movers. Otherwise a lawsuit for false advertising will be much more costly for the company I would imagine.I am expecting a full refund for the inconvenience and the extra money i had to pay my movers for time spent in your store waiting for a person to check me out.
You cant advertise a contactless check out process and not make it known that this excludes certain vehicle types.Business Response
Date: 08/10/2022
August 10, 2022
BBB ID#: ********
********************** Ref#: 3867878
Dear Ms. ********************** you for your continued concern for our customer *****************
*******************, our President for our *********** **************** reviewed **************** recent comments and sent her another email in response:
***************,Unfortunately we are unable to compensate you for your moving help labor or any other services for moving outside of the ********************************* I will be however processing a refund in the amount of $50 as a guarantee reservation refund due to your delay. You will see this credited to your account within 3-5 business days. In addition to the refund you will be receiving $50 in VIP certificates to use for any future purchases from U-Haul. Again we apologize that our services did not meet your expectations and aim to increase our level of service on your next visit. Thank you, ***** ****
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date incident occurred: 8/5/22 I paid U-Haul $1,179.70 on 5/25/22 to rent a moving truck to move across several states, from VA to AR. U-Haul committed to provide me a month of free storage at a U-Haul location in the first 90 days of this purchase. On 7/22/22 I called U-Haul and spoke with a representative to reserve a storage unit for free, per my moving truck order on 5/25/22. The representative reserved me a unit at ****************************************************************. My reservation number is 742062-00107197 and was for a 10'x10'x8' interior storage unit. My move-in date was 8/5/22. The agent told me this unit qualified as free per my one-way truck rental on 5/25/22 and the $129.95 would be waived when I arrived.When I arrived at the U-haul location on 8/5/22, I was informed that there was no unit available for me at all. This was a problem because I had movers arriving in one hour, and was staying in a hotel for 8 nights, so I had nowhere to put my stuff. The company has not tried to resolve this at all. I called U-Haul twice on 8/5/22 and spoke to agents ***** and ******. Both did not offer any options to find me another unit for free. I was told that since my unit was "free" they would not honor my reservation by paying for a storage unit elsewhere, and I would have to find and pay for another unit myself.As I was running out of time, a friend helped me find a different unit and we had to pay $132.95. I also had to pay for more gas and miles on the U-Haul truck for 8/5/22 since the unit we bought was further away than the one I had reserved. That total was $52.93, more than expected due to the distance of the new storage unit. I was not fully prepared for the movers by this time, as I had to make additional phone calls and find a storage unit. The cost of the movers was $200.The U-Haul location where I had a reservation told me that U-Haul now overbooks storage units and who ever moves in first gets the unit, and the other person simply loses out.Business Response
Date: 08/10/2022
August 10, 2022
BBB ID#: ********
********************** Ref#: 3867895
Dear Ms. ********************** you for your concern for our customer *******************
***********************, our President for our ******** **************** followed up on the information ****************** provided and sent her the following email in response:
*****************, I apologize for the inconvenience of the ********* location not having the 10x10 climate control unit available when you arrived. The storage units are based on availability. If no one moves out then we don't have it available.We will call you as soon as one comes vacant. If you have any questions please call me at ************. ******
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 08/11/2022
You have responded to my complaint; however, I do not believe you have reviewed my complaint with true concern. If you had, you would have seen that your idea of a resolution is not helpful at all. I had a move-in date of 8/5/22 and your offer of a unit when it becomes available IS NOT HELPFUL. I have already paid for a unit elsewhere. I expect a full refund for the unit I had to purchase out of pocket due to your breach of the reservation I had confirmation for, and U-Haul did not honor. The promotion you claim to offer for a free month of storage with a one-way truck purchase is not honest, as you give the free unit to a paying customer when needed. I clearly understand how this works. This way of doing business is very dishonest.
I hope you actually take the time to fully read and understand my complaint, instead of sending a pre-molded response without any resolution.
*********************;
Business Response
Date: 08/15/2022
August 15, 2022
BBB ID#: ********
********************** Ref#: 3867865
Dear Ms. ********************** you for your continued concern for our customer *******************
***********************, our President for our ******** **************** reviewed Ms. ******** recent comments. She informed our office she has called ***************** twice and sent her an email requesting a call back but has not heard back. She also mentioned she was in the ****************** the day ****************** was offered a 10x10 non-climate room and U-Boxes but she declined. ****************** can reach ************** at ************** or by email at ***************************************.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filing a complaint against Uhaul in behalf of my daughter. Please note I'm authorized to speak in her behalf on the Uhaul account. I recently secured a Ubox through Uhual for delivery and loading on 7/16/22. A moving company (which I highly recommend) arrived at her apartment and loaded the Ubox on the afternoon of 7/16/22. The moving company then transferred the Ubox to a facility in the ****** area. We were contacted 2 days later by the mover (not Uhaul) and informed that Uhaul mixed up the boxes and the mover filled the wrong box. The box was scheduled to be delivered to ******* on 8/1/22. As of today (8/5/22) the box has not been delivered and we are being told the system indicates the box is still in ******** and scheduled to be shipped although the manager at the facility said that it still needs to be confirmed. Over the past 2 weeks we've contacted Uhaul 15+ times (10+ hours), opened 2 claims and been told that we can "guarantee" someone will be in contact with us. Throughout this entire process we have never been contacted by a Uhaul representative. We've also been told the box was shipped, canceled, arrived at the destination, lost, still in ******** and given conflicting Ubox numbers multiple times. My daughter continues to live in an empty apartment with the exact location of her contents still unknown. I'm requesting immediate contact from a Uhaul representative with a confirmed location and delivery date for the missing Ubox. I'm also requesting a full refund and refuse to pay the remaining balance. Additional information can be provided upon request. If not resolved our next step is to send Uhaul by certified mail, a written Notice of Dispute.Business Response
Date: 08/08/2022
August 8, 2022
BBB ID#: ********
********************** Ref#: 3865381
Dear Ms. ********************** you for your concern for our customers, ******* and *********************.
***********************, our President for our West Central ******** **************** followed up on the information *************** provided. He informed our office he spoke to **************** and was able to fix the error, set up priority shipping and took care of the payment.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a truck from uhaul on 7/23/22 and the truck had several issues that made it unsafe to drive. I did not contact roadside assistance because I was able to operate the truck safely despite the issues. The steering system was very loose, causing a lot of drift, which I was able to correct, and the passenger side mirror was loose and did not stay in place. I reported this to the manager at the location and requested a partial refund. He refused, and told me to call customer service. He told me that customer service would contact him and he would deny there were any issues. I have reported this to customer service and they have not helped at all. My contract number is ********. I spent $223.10 on this rental and all I'm asking is for a partial refund because the truck was unsafe to drive. Thank you.Business Response
Date: 08/08/2022
August 8, 2022
BBB ID#: ********
********************** Ref#: 3842359
Dear Ms. ********************** you for your concern for our customer *****************
*****************************, our President for our Long *********************** followed up on the information **************** provided and sent him the following email in response:
*****,I got an independent team to check out that truck you rented. They were not able to find or replicate the issues. The customers before or after also did not report any concerns and when asked still did not have any issues. I see we gave you out of goodwill, to be fair and balanced, $50 refund to the CC. That went thru and that will be the final resolution. ty.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalCustomer Answer
Date: 08/08/2022
I received the message from Uhaul and I am not satisfied. I did not bother responding to them because they have been completely unhelpful so far. The $50 that they refunded me was not for these issues at all. The $50 refund was because they did not have the truck I requested. They substituted a different size truck for me, and that's why they gave me the $50 refund. This truck substitution was inconvenient for me because it was a larger truck than I had wanted, and I was going to be parking it in a location where only street parking was available, and thus a longer truck would be more difficult to find parking for. I explained this to Uhaul when I learned that they were giving me a longer truck, and they said it's not their problem where I'm parking the truck. They gave me the $50 for that. They did not do anything for me regarding the issues with the truck. I don't understand how an independent team could not replicate the issues I was having. All they had to do was drive it for 5 minutes and see that the mirror would not stay in place, and that the truck did not handle well. Although the drifting may only be noticeable on the highway, at highway speeds. It's possible that this independent team did not take the truck on the highway. I would still like a partial refund, in addition to the $50, for the mechanical issues with this truck that I experienced while driving it. Thank you.Business Response
Date: 08/11/2022
August 11, 2022
BBB ID#: ********
********************** Ref#: 3842359
Dear Ms. ********************** you for your continued concern for our customer *****************
*****************************, our President for our Long *********************** reviewed the recent comments from **************** and sent him another email:
*****,we had the equipment checked out again yesterday. We cannot duplicate or find the issue. Even test drove it on ***************. If you would like to come down and show us we can look together.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
date of transaction: Jul 24, 2022 amount paid: $509.08 Reservation #:25692470 Service: installation of tow hitch on 08/04/2022 Details: I got charged the full amount when I had scheduled the installation.On the 08/04/2022 , I had dropped off car in the morning and I was supposed to get a phone call once the installation is done.Yet, I did not receive any call, and when I tried calling several times throughout the day I was just forwarded to a hotline with hour long wait times on which I got disconnected.When I returned in the evening, nothing was done.The U-Haul employee could not tell me what happened, and while laughing just told me to call again the same number the following day and that they are closing now... .The lack of accountability and disrespect shown towards a customer's time is unbelievable, easily my worst customer experience in a decade. At this point I want to not only be re-imbursed for the already charged amount, but also for my cost of transportation ($50).Business Response
Date: 08/09/2022
August 9, 2022
BBB ID#: ********
U-Haul Ref#: *******
Dear Ms. *********
Thank you for your concern for our customer ************************.
*********************, our Executive Assistant for our ****** **************** followed up on the information *********************** provided. He informed our office he canceled the reservation for the hitch installation to refund for the incomplete installation along with an addition $50 refund for failure of our team to notify ************************ in a timely matter that his hitch would not be able to be installed. Refunds for $509.08 and $50 were issued back to Mr. *********** **** account yesterday and can take up to 5 business days to post to a credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 10, 2022, I reserved a 26-foot moving truck to be picked up on July 28 at 8:00am, pick up location was U-Haul ********************************************* of ********, ***************************************. Reservation number 24962001.On July 28, I arrived at the above location to pick up my reserved truck, only to be informed that my truck would not be available until 10:00am. I had already made arrangements for movers to be at my house to begin loading that morning at 9:00am. When I inquired further with the location manager, the only response they would give was you have to call customer support. No other attempt to assist was provided. After waiting outside the location for over an hour, I was then called by U-Haul customer service that now my reserved truck would not be available until end of business that day, or the next day.Due to this I was forced to postpone the movers at both the home I was moving from (*******, **), as well as at the new home location (*********, **). This rescheduling resulted in additional charges of $300. I also had to request an additional day in a house that was sold and was due to vacated on July 28.I later received a call from U-Haul customer service informing me they were able to locate me a 26-foot truck, but it was 67 miles from my location. At that time, I was informed by customer service that they would add an additional 150 miles and an extra day to the new reservation at no charge. This was confirmed by email with a total cost of $983.00, including the ****************** and an appliance dolly.When I reviewed the actual charges for the rental, the total was $1113.97, a total of $130.97 over the confirmed cost.I was charged an additional $20.00 for after hours service fee for using the planned drop off location which was open when I dropped off the truck, but I was not advised of this charge at that time. The drop off location was U-Haul Moving and Storage at ***************, ***********************************************************,Business Response
Date: 08/10/2022
August 10, 2022
BBB ID#: ********
********************** Ref#: 3845858
Dear Ms. ********************** you for your concern for our customer ****************.
*******************, our President for our ******* **************** followed up on the information **************** provided and sent him the following email in response:
My name is *******************. I am the ***************** President for U-Haul in the ******* area. I understand you had problems with picking up your rental truck for your move. I apologize for any problems had at the time of pickup and would like to discuss this with you. Feel free to reach out to me on my cell. ************. I look forward to talking with you. Thank you.
*******************
Company President
U-Haul of *******
************
Our customers are very important to ** and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*****************************
Executive Assistant
U-Haul InternationalInitial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uhaul confirmed my delivery on 3 separate occasions. }It also took days to even get a confirmed delivery date. On every occasion, not only did they not deliver. They didnt even call saying they werent coming. This cost us money and time waiting around day after day for the delivery. They hung up on me and refuse to communicate with me on several occasions. To which I can prove. The so called boss I have been dealing with is ******************* his email is... ************************************** They refunded me a $212 dollar delivery fee...but Ive already paid them over $3000! The money they have cost us with the false deliveries has cost us more than that. I am seeking a total refund. If they refuse I will be following their arbitration process to get my money back. They will have all my evidence in their call logs. If not I have it via email.
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