Complaints
This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,069 total complaints in the last 3 years.
- 585 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rented the 26 foot truck, within 10 mins of our trip the cruise control completely stopped working, part way through the trip the abs light came on and traction control came on and would not go off, the brakes were not good at all, safety hazard with the brakes, the truck has not been maintained at all, on the interstate the truck keep pulling badly into other lanes, truck needs to be aligned. Asking for at least a partial refund of the rental because of all the issues.
Business Response
Date: 03/25/2025
March 25, 2025
BBB ID: ********
********************** Ref: 5216539
Dear Ms. ********************* you for your concern for our customer Mr. ******************** ****, our President for our **************************** followed up on the information Mr. ****** provided and sent him the following email in response:
Mr. ******, I am reaching out to you regarding your recent rental contact ********. I am in review of the contract currently but wanted to update you with my contact information. Please feel free to reach out to me direct to discuss. Thank you, ***** Rome U-Haul Company President Gainesville, ** Cell ************
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** install completed with multiple issues, repair work carried out poorly. **************** is non-existent.Business Response
Date: 03/23/2025
March 23, 2025
BBB ID#: ********U-Haul Ref#: 5212849
Thank you for your concern for our customer, **** *******.***** ****, ***************** President of Oceanside,followed up on the information Anuj provided. The resolution is as follows:
***** left a voicemail for Anuj to gather more specific information, left their contact information if Anuj wanted to call him back and advised a refund will be processed. A full refund of $653.16 was submitted to the card ending in 8840 on 21 Mar 2025. Refunds normally reflect on the card within five business days.
We apologize for any inconvenience.
Our customers are especially important to us,and we regret to hear of situations which cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to offer a response.
Sincerely,******** ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ Team
U-Haul International
Customer Answer
Date: 03/23/2025
I will accept the resolution only after getting my car inspected by my mechanic. If your staff screwed up anything else, possibly currently hidden from view under the bumper, I will re-escalate with BBB. If inspection is all good on Monday, then this resolution is acceptable.Business Response
Date: 03/24/2025
March 24, 2025
BBB ID: ********
********************** Ref: 5212849
Dear Ms. ********************* you for your continued concern for our customer Mr. ****************** will continue to keep our file on Mr. ******** rental closed, unless we hear back from him.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
***** Palmisano
Sr.Field Support Representative
U-Haul InternationalCustomer Answer
Date: 04/26/2025
***** **** reached out and we are trying to resolve the issue through u-haul insurance. case is not closed.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, March 15, I was sold a UHAUL Max lock for a storage unit that requires a garage key in order to gain entry to its secured location. The UHAUL Max lock is heavy-duty and unable to be removed with bolt cutters. The staff DOES not advise customers about this, and there are lower-cost effective locks that are not sold by UHAUL. After making my purchase, I came to the realization that I would be unable to remove it with bolt-cutters, and I was told to contact a locksmith and incur the cost. However, I was erroneously sold this lock for an already tightly secured unit. The staff on site (********** location) did not leave their station in order to examine the situation or provide assistance when I requested it.Business Response
Date: 03/20/2025
March 20, 2025
BBB ID: ********
********************** Ref: 5211694
Dear Ms. ********************* you for your concern for our customer, Mr. ******************* *******, our Executive Assistant for our Central **************************** followed up on the information Mr. ***** provided. She informed our office ******** was contacted and advised the reasoning behind the diskus style lock. We also offered to cut his malfunctioning lock off for free, which is set for April 3rd, with a confirmation phone call set up for April 2nd. We will provide another lock for free since the one purchased is stuck in the locked position.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Truck rental. A third party was added but apparently he has a back balance with you. I was not aware. No one vetted him. Now my relationship has been damaged and no one is willing to investigate it. This is unacceptable the way managers and subordinates have handled. I need this guy removed. They are forcing me to take responsibility when they did all the due diligence on me which is squeaky clean but nothing is the third party.Business Response
Date: 03/18/2025
March 18, 2025
BBB ID#: ********U-Haul Ref#: 5211680
Thank you for your concern for our customer, ****** Dacres ******.******* *****, e-Live Verify Advance Agent eAlert, followed up on the information ****** provided. The resolution is as follows:
******* left the following voicemail for ******:
****** this is ******* ***** with Uhaul's eAlert department call to let you know we have removed you from eAlert where you linked to ****** due to using him as a driver. Our Uhaul policy is any time information is provided that links back to someone that has an issue with Uhaul we do associate the current customer with that past customer due to linking information. We have removed you this time, but please be mindful of our policy for future rentals. Thank you for your business and we look forward to servicing your moving needs in the future.
We apologize for any inconvenience.
Our customers are especially important to us,and we regret to hear of situations which cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to offer a response.
Sincerely,******** ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ Team
U-Haul International
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For one thing, they claim we went 75 miles over our allowance. But they were the ones who told us that where we were going (********* from Kingman AZ to pick up the truck), they said the mileage was included. They only told us after we turned in the truck. The next thing is, they talked my mother into getting extra insurance for $214, when we already have it. She felt forced into it, and that just isn't a good business tactic to have. Especially because I feel they are taking advantage of the elderly and people who don't know better. We both feel like a bit of a refund would be nice. There is also no real caring or resolution when we wrote to, and called the company. People don't seem to conduct good business anymore. So here we are, shelling out money for things we feel we are getting scammed with, or pressured into. We aren't asking much, just for a little bit of honesty.Business Response
Date: 04/17/2025
April 17, 2025
BBB ID: ********
********************** Ref: 5246634
Dear *** ********************* you for your concern for our customers, **** ********* ******* and ****** ********, whose name is on the rental contract.
****** Deutsch, our President for our ******************************* followed up on the information *** ******* provided. He contacted *** ******* who asked him to contact *** *************** He left a message at the number provided and also sent her the following email:
Hello ******, I received your message about the issues you had with your U-Haul rental price going to *******, **. I tried to contact you but figured I would send you an email as well. I do see that we billed you for going over mileage by an extra 30 miles and being a little short on the fuel. I went ahead and refunded that amount of $37.50. I also went ahead and looked into the coverage that you mentioned. In your message it says you thought you were charged $214 for the coverage on the vehicle. I looked over the contract and it states the coverage was only $30. This is something that is optional and is displayed on the screen for you to choose. We do go over the benefits of the coverage with you but in the end the option is your choice. Because this was chosen by yourself at the dispatch unfortunately I will not be able to refund that back to you. I processed the refund for the extra mileage and fuel charge today, so you see it unfortunately, back in your bank account in 3-5 business days. Please feel free to give me a call if you need to discuss further. Thank you, ************************************** President U-Haul Company of ********* West Cell ************
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented an auto trailer to trailer a truck from ********, MT to Coeur d'Alene, **. Upon reserving the rental online, they require you to fill out the make model year of the vehicle being towed & the vehicle to be towed. I did so accurately and the system stated this would fit. I drove 418+ miles round trip, over a 9+ hour drive. The truck was loaded on the trailer and it was evident that the truck was at most 1 foot off. The Uhaul location we picked the trailer up from was closed, the customer service employee from ********************** that I called stated their "website sucks" and they "don't know why they allow people to reserve online". She worked with us and found a local company where we could drop the auto trailer off, assuring me I'd get a full refund. We had to leave the truck in ******* and drive home. A complete waste of a trip. I was initially overcharged $59.38, which was already refunded to me the day after. And after calling every single day for a week straight, I was finally refunded an additional $75.99. But they are refusing to refund me the total amount ($190.32), so I'm still missing $54.99. Plus, 2 of their employees over the course of the week told me I would get refunded the additional $96.50 I spent in gas. I finally got ahold of a manager after them blowing me off all week and she flat out accused me that it's my fault and I entered the wrong vehicle, which I didn't, and refused to work with me for a full resolution. She also hung up on me and I had to call back again, just to be told that "it's not their fault, there's nothing wrong with their equipment, and we will not refund your gas amount", prior to what numerous employees had told me earlier in the week. I had the auto trailer for maybe 30 minutes total - enough time to drive it from where we picked it up, load the truck, see it didn't fit, and return it to the nearest location. I would like the remaining $54.99 that I paid back plus the $96.50 I was told by numerous employees I would receive.Business Response
Date: 03/21/2025
March 21, 2025
BBB ID: ********
********************** Ref: 5202294
Dear Ms. ********************* you for your concern for our customer Ms. ***************************** ******, our Executive Assistant for our ************************ followed up on the information Ms. ************ provided. She informed our office our online reservation service provides an opportunity to make a reservation by providing information about both the towing vehicle and the vehicle being towed. ******************** case, she states she scheduled the reservation using information for a 2016 ****** Tacoma, 5-foot box truck, as the towed vehicle, which the U-Haul auto-transport would accommodate. Ms. De Crescent also states the truck that was loaded onto the auto-transport overhung the auto-transport by 1 foot. From this we need to consider the loaded truck may have had a 6-foot bed to create the 1-foot overhand. Our Hookup Book verification shows a ****** Tacoma with a 6-foot bed would not have been validated for Ms. De Crescent to continue with the reservation. She has been refunded for most of the reservation charge and was not charged a fee for dropping at the wrong destination. ********* relayed, other than what was already refunded, no further refund will be forthcoming. U-Haul does not refund for extra costs, such as fuel, if wrong information is submitted on a reservation. She asked I relay her appreciation for allowing her the opportunity to explain this information to Ms. ************************ customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalCustomer Answer
Date: 03/21/2025
I find their response dismissive, ridiculous, and disrespectful. I didnt use your serviceI drove 400+ miles, spent all day on the road, called daily, and now have to file disputes just to get my money back for a service I couldnt use. Why does U-Haul nickel and dime me for an amount that makes no dent in their profits? Arent you a multi-million-dollar company? Shouldnt customer satisfaction matter more than $55 and some gas money?
Im not an idiotI know how to enter the correct vehicle into a website. I called daily, was blown off by managers, and had to re-explain the same issue to multiple employees. I feel robbedof my time, money, and the stress this caused me. Three employees told me Id be reimbursedI didnt just make that up.
Meanwhile, my grandfatherwho has dementiawas left to die in a hospital by his ex-wife, who never told his family and tried to steal everything he had. When we found out, we rushed to rescue him, recover what she tried to take, and get him to a hospital for surgery. Weve spent thousands on an emergency trip. My family is *****+ miles awayI was the only one who could get the truck. After everything, I now have to deal with U-Haul, a company so uncaring and stingy that they refuse to return $55 for a service I never got. A wasted trip, added stress, and a horrible experience.
Now the truck is abandoned in *******, and Im still figuring out how to get it back so my family can sell it to help pay for medical bills. I dont understand:
***** you can keep my money for a service I never gotonly returning it to the nearest location because it was the only place open.
2.Why a massive business cares more about keeping a small amount than helping a struggling customer.
***** a company can be this heartless.
So no, I dont accept my complaint being dismissed and being blamed for what multiple employees told me was their fault. Have a heart.Business Response
Date: 03/28/2025
March 28, 2025
BBB ID: ********
********************** Ref: 5202294
Dear Ms. ********************* you for your continued concern for our customer Ms. ***************************** ******, our Executive Assistant for our ************************ reviewed ***************** recent comments and sent her the following email in response:
Hi ****, We do empathize with the situation you were in around the time of your trailer rental. We have already refunded the maximum authorized amount on this contract. We also reversed the Wrongful Destination Fee that should have been charged. The remaining amount paid is for 1 day of trailer rental, because the trailer was picked up and dropped off at another location. I have issued you a $50 VIP certificate that should come to your email - good at any participating U-Haul - for your future moving and storage needs. Thank you, ******** ****** UHaul of *******, Executive Assistant
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
***** Palmisano
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is scamming customers for the ****************** vehicle rental hours and cleaning fees. I returned the truck during business hours following their process, rented the truck for 4 hours and they changed me for 3 days. The truck was completely clean, spotless, and they charged me a cleaning fee for each day citing there was dirt on the driver side floor mat, which was completely fabricated.Business Response
Date: 03/28/2025
March 28, 2025
BBB ID: ********
********************** Ref: 5203402
Dear Ms. ********************* you for your concern for our customer Mr. ******************* ***, our Field Manager for our South ************************ had followed up on the information Mr.******* *************** She left him a message on March 11th offering her apology for the inconvenience he experienced. She advised him she adjusted the after-hours fee, extra rental periods and the cleaning fee. The refund for $194.84 was issued back to his Master Card account and should have already posted to his credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a Uhaul from ***************, **. I left my wallet in the vehicle. When i called the St. ****** office they said it was not there. i later received a call from an office in *********** FL stating that they had found my wallet. They said they were shipping it in December and i have not received it to date. When i call them back, they said it was sent on 1/1/25/ Now when i call back, they say there is a new manager who has no idea what i am talking about.Business Response
Date: 04/16/2025
April 16, 2025
BBB ID: ********
********************** Ref: 5122023
Dear Ms. ********************* you for your concern for our customer Mr. *********************** **********, a *************** Service Agent, followed up on the information Mr. ****** provided and sent him the following email in response:
Hello ******, On 11 Apr 2025,U-Haul received the BBB complaint you submitted on 13 Mar 2025 about your wallet. Before this file is forwarded to the senior manager for that location,I want to check with you to see if you ever received your wallet. The last note in the file, dated 2 Jan 2025, states the wallet had already been mailed. I apologize again for the delayed response.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalInitial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To start off, the Uhaul wasnt even available for rental at the time specified because of issues with Uhauls computer system. By the time we got the Uhaul, we had waited almost two hours out in the sun. Then they had to cancel the first reservation for some reason unknown to us and make a new reservation. By this time the sun is starting to set and now we only have a few hours to use it because that was the only date and time I had off. So when we got to my house to load up the furniture and opened the back that they keep unlocked, the stench was overwhelming and there was urine and f**** and drug paraphernalia and evidence of a fire and ****** napkins which I attached pictures of. So we called Uhaul immediately and they said theyd do a discount since they didnt have another truck available so we cleaned the excrement off the floor ourselves and proceeded to use the truck for one trip to the new place which took less than three hours. So after dropping off the only load of our belongings we took the truck straight back to Uhaul. And they have cameras establishing exactly when I dropped the truck back off. And they said theyd give me a big discount for the inconvenience. But low and behold, yesterday they charged my card for 56 dollars and I already paid 111 dollars online at checkout. So I called them yesterday and asked when they were going to refund my card for charges that were not legislate. Then when I once again today called them about the charge yesterday they charged my card another 56 dollar transaction and then another 56 dollar transaction back to back within ten minutes. I had to lock my card. They retaliated against me and charged my card repeatedly for god knows what because I called them to ask about the discount on the 111 and the 56 dollars from the previous day. I dont want another person to get robbed by a shady business like this. Attached are the three photos of how we got the truck and last two are of how we left it completely cleanedBusiness Response
Date: 03/18/2025
March 18, 2025
BBB ID#: ********U-Haul Ref#: 5203268
Thank you for your concern for our customer, ******* ******.***** ********, ***************** President of *****************, followed up on the information ******* provided. The resolution is as follows:
***** left a couple of voicemails for ******* but was not able to speak with them. A full refund of $136.95 was submitted to the card ending in 0408 on 17 Mar 2025. Refunds normally reflect on the card within five business days.
We apologize for any inconvenience.
Our customers are especially important to us,and we regret to hear of situations which cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to offer a response.
Sincerely,******** ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ Team
U-Haul International
Initial Complaint
Date:03/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order number was ******** my information listed is the same phone and email for my Uhaul account. When I paid for the truck and picked up the keys I did not receive the paper that I normally do that shows how much gas is in the truck nor the mileage. When I picked up the truck it was almost on ********** light was blinking saying the truck had 45 miles on it. If you look back at the camera footage for that day around 9am-9:30am you will see that I left without that paper. Then after I returned the truck there was added charges for $30 for fuel. I returned the truck with more gas than it left with. Also they claimed I went an extra 37 miles which was a lie. I drove that truck from the pickup location to ************************************************************************ to ************************************************************** then to the gas station at 7-11 at ************************************** then back to the drop off location. I believe they are trying to scam extra money out of me as this location has a reputation for doing shady business, I just didnt know how. I am asking that someone from the corporate office reach out to me because this is inaccurate and if the employees are doing this I believe the management may be involved as well. I am also pleading that the camera be looked at. They used my stored signature from my account to say I agreed to that amount. I do not agree with what they are doing and am disputing this. If Inhave to do it legally then fine, but I dont want to waste my time, my money, and the courts time for something that is easily to be resolved by looking at the camera and simply seeing that they did give me the paperwork detailing the mileage or gas before I left as I always receive from U-Haul whenever I rent from them. Thank you and I look forward to hearing from you.Business Response
Date: 03/13/2025
March 13, 2025
BBB ID: ********
********************** Ref: 5204561
Dear Mr. ******************** you for your concern for our customer, Ms. ******************** ******, our Executive Assistant for our ************************* followed up on the information Ms.****** *************** She informed our office she spoke to Ms. ****** and discussed her concerns. She advised her she would have the fuel fees and the extra mileage, she believes she was charged, removed. Ms. ****** contacted our billing department to have the Promissory Note removed.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Best regards,
***** *********
Sr. Field Support Representative
U-Haul InternationalCustomer Answer
Date: 03/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
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