Complaints

This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
• 

  U-Haul International Inc

  2727 N Central Ave Phoenix, AZ 85004-1120

  
• 

  U-Haul International Inc

  PO Box 21502 Phoenix, AZ 85036-1502

  
• 

  U-Haul International Inc

  16226 N 32nd St Phoenix, AZ 85032-3101

  
• 

  U-Haul International Inc

  3650 N Meadowbrook Rd Peoria, IL 61604-1264

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting reimbursement of $750 in reliance damages from U-Haul ********************************************* of ****************, directly resulting from negligent misrepresentation of publicly posted business hours and subsequent denial of contracted services during those advertised hours. As a result of relying on these misrepresented service hours, I incurred a $250 overnight storage fee and an additional $500 in return labor charges from my moving company, representing foreseeable and documented reliance damages directly caused by U-Hauls actions.On June 8, 2025, I arrived at U-Haul **************** at approximately 4:30 PM with professional movers and a fully packed truck to load into my reserved U-Boxes. U-Hauls public hours were posted as 9:00 AM 5:00 PM on both ****** Maps and U-Hauls own website. However, I was denied access by a warehouse employee, whom I spoke to after being turned away from the main service counter and directed to speak to him directly, who told me the location had closed at 4:00 PM and that we could not load. I have a signed statement from my movers confirming our arrival at 4:30 ***** a direct result of this misrepresentation and denial of service: I incurred a $250 overnight storage fee I paid an additional $500 in return labor costs paid to the moving company the following day I attempted to resolve this professionally. I sent a formal demand letter with all supporting documents, including: Screenshots of posted hours Invoice from the movers Signed witness statement by movers I emailed this to multiple U-Haul escalation channels, including ******************************************* ************************************* and **************************************** of which were returned as undeliverable. No one from U-Haul has responded to **** am requesting a refund of $750 for the damages I sustained due to U-Hauls failure to provide service as advertised and their ongoing refusal to engage meaningfully in resolution.

  

  Business Response

  Date: 07/07/2025

  July 7, 2025
  
  BBB ID: ********
  ********************** Ref: 5366246
  
  Dear Ms. ********************* you for your concern for our customer Mr. *********************** **, our Traffic Manager for our South Bay Regional Office, followed up on the information Mr. ****** provided.  She informed our office a refund for $750 was issued back to Mr. ******* **** account as an adjustment on his rental.  The refund can take 5 business days to post to his credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** *****, and I am filing a formal complaint against U-Haul due to wrongful denial of service, financial loss, and emotional distress caused by an inaccurate customer association.When prompted to provide a secondary contact, I gave U-Haul the number of my leasing agent. Unbeknownst to me, sheDora Evanshad a prior storage-related settlement with U-Haul. U-Haul then incorrectly flagged my account, assuming a connection between us. I am not associated with Ms. ***** in any personal or financial capacity. She is simply the leasing agent at my current ************ a result of this mistaken connection, I was denied the ability to rent a vehicle or access my storage container, despite paying all fees in full. My moversreferred by U-Haularrived two hours later, only to be turned away because of an e-alert on the account linked to **** *****. Again, I have no relationship with her beyond leasing my apartment.This has cost me thousands of dollars, delayed my move, and caused significant stress. I have receipts and documentation to prove all payments were made under my name only.I am requesting:Immediate release of my storage container to me or my movers;Written disassociation from **** ***** in U-Hauls system;Full correction of my customer record;Reimbursement for the delays and damages;A formal apology for the mishandling of my account.This situation is unacceptable, and I will escalate to legal counsel or small claims court if it is not resolved quickly and thoroughly.Sincerely,***** ***** ************

  

  Business Response

  Date: 06/24/2025

  June 24, 2025
  
  BBB ID: 23497526
  U-Haul Ref: 5349249
  
  Dear Ms. Simpson,
  
  Thank you for your concern for our customer Ms. Smith.
  
  Please be advised we are not
  responsible for who a customer hires to help with their move.  Apparently, this person was listed on eAlert
  and when Ms. Smith listed this person as a secondary contact, Ms. Smith became
  linked to this person.  I did, however,
  confirm the eAlert we had Ms. Smith listed under has been deactivated and she
  is good to rent from U-Haul in the future.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and disappointment regarding a recent experience with my U-Box reservation (Order #********).After multiple phone and text conversations with U-Haul representatives, I was assured that I could pick up my U-Box at the ******* location on Sunday, June 15. Based on that confirmation, I arranged a long-distance drive from *******, ********, scheduled movers, and planned the entire move around this pickup.However, when I called on Saturday, June 14, to reconfirm the pickup, I was toldcompletely unexpectedlythat the Concord location is not open on Sundays. This was a shocking and extremely inconvenient revelation, especially given the prior confirmations.Because of this last-minute information, I had to make rushed arrangements while already on the road from *******. We ended up renting a U-Haul truck ourselves and manually unloading the U-Box without any help. The truck rental alone cost approximately $350, not to mention the unnecessary physical and emotional stress it caused both me and my husband. We had to interrupt our work and perform labor we had deliberately planned to avoid.This situation was entirely avoidable and resulted in significant stress, additional expense, and disruption to our lives. I am requesting a prompt explanation and resolution from U-Haul, including appropriate reimbursement for the truck rental and any additional compensation for the hardship caused.

  

  Business Response

  Date: 06/25/2025

  June 25, 2025             
  
  BBB ID:23494876
  U-Haul Ref: 5339999
  
  Dear Ms. Simpson,
  
  Thank you for your concern for
  our customer Ms. Kim.
  
  Alexandria Crews, our Traffic
  Manager for our East Bay Regional Office, followed up on the information Ms.
  Kim provided.  She informed our office
  she spoke to Ms. Kim and addressed her concerns.  A refund for $535 was issued back to Ms. Kim’s
  Visa account as an adjustment on her rental. 
  The refund can take 5 business days to post to her credit card.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented a U-Haul for the same day service and they told me the mileage rate and I said I would expect that to be adjusted. They claim thatthey charge more money on the weekends when theyre busier I feel that thats not right that thats a disservice to people, including myself who run a service base business. I do not charge my customers more money because of different days of the week that are normalweekend or weekdays, they said that they do that because of operating cost I think that is clearly gouging customers to charge more money on the weekends.

  

  Business Response

  Date: 06/20/2025

  June 20, 2025
  
  BBB ID: 23492336
  U-Haul Ref: 5343565
  
  Dear Ms. Simpson,
  
  Thank you for your concern for
  our customer Mr. Bunch.
  
  Roberta Aikenhead-Ross, our GM at
  our U-Haul Moving and Storage of Grasonville, followed up on the information
  Mr. Bunch provided.  Please be advised, Sunday
  through Thursday is the least busy time to move.  Fridays and Saturdays, especially at the end
  of the month, are the busiest moving times. 
  A lower mileage rate may be offered on rentals Sunday through Thursday
  to encourage rentals during those days.  Ms. Aikenhead-Ross explained she personally
  waited on Mr. Bunch.  He never mentioned
  he was upset about the mileage charge.  Mr.
  Bunch was quoted $1.49 per mile when he made his reservation on June 12,
  2025.  He estimated he would travel 100
  miles to make his move on June 14th. 
  According to his return contract, Mr. Bunch traveled 180 miles and was charged
  accordingly at the $1.49 per mile rate.  Mr.
  Bunch was charged correctly for his move.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/25 I rented a U-Haul from the franchise located at *********************************************************************************. I was quoted an estimate of $71.98. After returning the vehicle, I was actually charged $133.67, an 86% increase.Upon inspecting the invoice, I noticed that I was charged for two days rental when I actually returned the U-Haul on the same day, which footage from their exterior cameras would show. The invoice claimed I returned the vehicle at 6:54am on 6/9/25 (actually returned at 9:21pm on 6/8/25), conveniently two minutes before the invoice was written at 6:56am. Three separate false charges for an extra day were applied: to the rental of the truck, to the rental of a utility dolly, and to an insurance program that I had explicitly verbally declined but for which I was signed up anyways (see below).The invoice also included a fuel surcharge when photographic evidence shows the truck was returned with the correct amount of fuel. Upon contacting U-Hauls national customer service line, the customer service representative requested I send her the photograph of the fuel gauge. Upon receiving it, she admitted that it definitely shows the vehicle having been returned with the correct amount of fuel.On top of the above false charges, the employee at the franchise also signed me up for the Safe Move damage protection plan. I had explicitly stated that I did NOT want to be signed up for that plan and was explicitly told that my signature indicated I was DECLINING coverage.

  

  Business Response

  Date: 06/19/2025

  June 19, 2025
  
  BBB ID: 23489305
  U-Haul Ref: 5346477
  
  Dear Ms. Simpson,
  
  Thank you for your concern for
  our customer Mr. Gaffney.
  
  A refund in the amount of $79.30
  was issued back to Mr. Gaffney’s Visa account for the extra day charge and fuel
  charges.  The refund can take 5 business
  days to post to his credit card.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uhaul openly admits that they make more reservations than they have equipment for. They then knowingly cancel a certain amount of those reservations. The use of the word reservation means that a truck is reserved for the person making the reservation, which uhaul openly admits it does not do. This is fraud. Families plan for weeks on important move dates and uhaul destroys those plans. My initial complaint was that uhaul changed the location of my truck without telling me, but kept the trailer location the same. So I went to the first location and was told to go to the second location, rent the truck, then return to the first locstion to rent the trailer.

  

  Business Response

  Date: 06/19/2025

  June 19, 2025
  
  BBB ID: 23489291
  U-Haul Ref: 5342441
  
  Dear Ms. Simpson,
  
  Thank you for your concern for
  our customer Mr. Sloan.
  
  When Mr. Sloan made his
  reservation, he was advised a local U-Haul representative would call him by 6pm
  on June 15, 2025 to get an agreement on and schedule available location, time
  and equipment.  We contacted him on June
  15th at 2:30 pm.  Although we
  strive to fill a reservation exactly as requested, there are times we may need
  to refer our customer to an alternate pick-up location to secure the
  equipment.  Reasons for having to provide
  an alternate location include the previous customer not returning the equipment
  on time or to the proper location to fill the next reservation or the equipment
  we did have at the preferred location is in need of a repair before it can be
  rented out again.  In order to keep rates
  as low as possible for our customer, we do not transfer equipment, but will
  instead send them to where the equipment is located.  I apologize for the inconvenience Mr. Sloan experienced.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being discriminated against from U-Haul they claim there is a reason they cant rent to me a more but will not give me a reason I have not broken any rules I have not damaged any equipment I do not have any outstanding bills so what is the reason

  

  Business Response

  Date: 06/24/2025

  June 24, 2025
  
  BBB ID: 23488860
  U-Haul Ref: 5347608
  
  Dear Ms. Simpson,
  
  Thank you for forwarding Trivon
  Parker’s concerns to our office.
  
  Our eAlert Department followed up
  on the information Mr. Parker provided and sent him the following email in
  response:
  Hello, I first want to apologize
  about any frustration this matter has caused. It looks like there was some
  confusion with an expired license. I am reaching out today to let you know the
  link has been removed and you are welcome to rent anytime with Uhaul. If you
  need anything else Please feel free to reach back out.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International

  Customer Answer

  Date: 06/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23488860, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Trivon Parker
  
  
  
   
  

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I recently moved from ******, ** to *******, **. We used U-Boxes (U-Haul shipping crates) with Moving Help (U-Haul provided movers) to move everything we own. Just as we were ready to move into our new home, our U-Boxes were held hostage by U-Haul due to some unresolved balances called an "E-alert". U-Haul spent an additional 4 days refusing to release our belongings unless I paid them an extra $950 to clear this "E-alert". Regardless of the fact that I had paid our roughly $2,400 contract in full.Through countless conversations with the U-Haul collections department and customer service, I came to the conclusion that these $950 in fees were attributed to someone named ***** from ****** Dad Moving. I hired Trusty Dad Moving on the front end of our move in ****** via U-Hauls Moving Help program. The fees that Trusty Dad was responsible for are from other jobs of theirs over the past several yearsnone of which had anything to do with me or my contract. I find it predatory and disgusting for U-Haul to leverage me, a customer, in an unresolved dispute with one of their moving vendors.I then spent the next 4 days (unsuccessfully) pleading with U-Haul to remove these unjust charges from my account. My concerns were met with lies and indignant attitudes from careless employees. I had no choice other than to file a request with my countys small claims court. When I mentioned this to the employee at the U-Haul retail location he told me "you talk to your lawyers, and we'll talk to ours" before hanging up on me. In a last ditch effort I texted U-Haul's CEO via his phone number listed online. He did respond to me, and my U-Boxes were finally released the next day. Only after 4 days of sleeping on the floor of our new place and being extorted by U-Haul.

  

  Business Response

  Date: 06/25/2025

  June 25, 2025
  
  BBB ID: 23488271
  U-Haul Ref: 5347647
  
  Dear Ms. Simpson,
  
  Thank you for your concern for our
  customer Ms. Buckley.
  
  Matthew Bourgeois, our President
  for our Raleigh Regional Office, followed up on the information Ms. Buckley
  provided.  A refund for $2,500 was issued
  back to Ms. Buckley’s Visa account, as agreed upon.   The refund can take 5 business days to post
  to her credit card.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased some moving supplies and was notified the supplies were ready to pickup at the location I selected and I went there and called the number since no one was there they said I could transfer the order to the other location. So I called customer service they told me I couldn't. They also told me the supplies were more and they weren't willing to match price for the inconvenience. I will let others know about my experience unless someone reaches out to resolve this.

  

  Business Response

  Date: 06/18/2025

  June 18, 2025
  
  BBB ID: ********
  ********************** Ref: 5346067
  
  Dear Ms. ********************* you for your concern for our customer Mr. ******************** be advised, an online supply order cannot be transferred to another location.  Once an order is placed, it is set to be picked up at the specified location.  If our customer needs to change the pick-up location, they would need to cancel the existing order and place a new order at the desired pick-up location.  If an order is placed at an independent dealership,the prices can vary as the dealer sets their own prices.  I apologize for any lack of communication Mr.***** *********************** customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 06/18/2025

  This will be the last time I do business with uhaul because I feel like they don't seem to care about inconveniencing the customer promising then it can be transferred from multiple sources and then finding out it's not true and it's gonna cost more. I will make sure if asked about my experience with uhaul I will let them know about my poor experience.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/27/2025. Rented a 26' Uhaul moving truck for a move from ***************** to Beachside ****. Astronomical cost of 1 way rental of truck that cost me $ ******. I reached out to them & wanted an explanation for huge ********** said that's our rates, however to rent the same truck from *********** NFLD to Kitchener Ont. is only $ 1660. Seems to be really gouging customers that are going to *********** not right. Manager @ ******* store said there is no compensation or refund for this transaction & that I was not obligated to make the rental agreement of pay the cost of rental ! I think that's insane to pay that much for a rental truck so I did with not a lot of other options to choose from. I had no issues with the ********** did the job perfectly. My issue is the enormous cost of the rental. I think it's justifiable to maybe charge me $5000 but not $12400. Is there any action I can take against Uhaul corporation to receive some kind of compensation or refund for this transaction ???

  

  Business Response

  Date: 06/25/2025

  June 25, 2025
  
  BBB ID: 23475397
  U-Haul Ref: 5342681
  
  Dear Ms. Simpson,
  
  Thank you for your concern for our customer Mr. Young.
  
  Please be advised our rates are
  based on supply and demand in the area. 
  We have rate analyst’s that are constantly tracking the movement of
  U-Haul equipment.  A higher rate can be
  to discourage a rental to move out of an area that has a shortage of equipment
  or a rental to move to an area that has an abundance of equipment.  Lower rates are to encourage rentals to move
  out of an area that has an abundance of equipment or to move to an area that has
  a shortage of equipment.  Rates are
  almost always different going from Point A to Point B vs. going from Point B to
  Point A.  Mr. Young was aware of the rate
  before he moved and accepted the rental. 
  A refund cannot be issued.
  
  Our customers are very important to us and we
  regret to hear of situations that cause problems for them. Thank you for
  bringing this matter to our attention and allowing us to offer a response.
  
  Best
  regards,
  Maria
  Palmisano
  Sr. Field
  Support Representative
  U-Haul
  International