Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail with a voucher, called the number and the *** told me I was about to run out of warranty. He offered me a $200 a month for 2 year so called extended warranty. I told him I had to talk it over with my wife because of finances, he kept trying to get my account info by trying to make me worry about a warranty and said Im sure your wife would agree so lets get the first payment. I called my dealership after I got off the phone with him and they said they never even heard of this place and if my warranty would be close to up, their insurance company would send me a letter with their logo on it. Dont fall for this scam people, there is lazy people that just want to try to scam and rob you instead of making an honest living!!!

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern:

  Thank you for your feedback. We’re genuinely sorry that your experience with our team left you feeling frustrated or pressured—that’s never our intention. We want to be clear that we are not a scam. Per your request, we have removed your information from our mailing list to ensure you don’t receive any further communications from us.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent me a letter in the mail for my VIN and mileage stating I would lose warranty on my car if I didnt call before a certain date. The letter was very misleading and a scam. Fraudulent non the less they are preying on people and when you do call they try to guilt trip you into purchasing a warranty plan with them which would be $165 a month for 7 years or so. They were persistent in getting my bank info and scammed me. My car is on a lease I DONT NEED EXTRA WARRANTY!! I dont agree with what they are doing and dont want any part of it. I dont want anything else sent to my mailing address and they better not charge me for a single thing! I dont authorize and I dont want any part of this company or there communication cause it is a scam and fraudulent!! I hope others didnt give in to this like I did cause I regret it and want no further communication or charges on my card!

  

  Business Response

  Date: 05/27/2025

  To Whom It May Concern:

  We're very sorry to hear about your experience and that you feel this way. Please know that we are not a scam, and we take concerns like yours very seriously. Our mailers are intended to inform vehicle owners about optional coverage opportunities, not to mislead or pressure.

  As stated in our terms, customers are entitled to a full refund within the first 30 days of enrollment. If you haven't already done so, please call our customer service team at ************ so we can immediately cancel your policy and process your refund. We will also remove your contact information from our mailing list to prevent any future communications. Thank you.

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't get those company to leave me alone ..They call multiple times per day about a protection plan on a vehicle that I never purchased..I told a caller yesterday that I would call the York County Sheriff to file a complaint due to I'm a senior citizen and feel pressured. Today I received the final notice letter for registration fee voucher..So I did call them and let the call go for 20 minutes.. I was offered the gold plan for $180 per month for 5 years. He wanted my debit or credit information. I told him I had to call my Insurance, state farm, which i don't have to see about the company..I asked why the name of their company wasn't listed.. he gave me the name and asked why I needed to call my insurance..I said I was also going to check out reviews and complaints against them. I asked how he liked his job, he said he likes to save people money..I told him I didn't buy the vehicle, and how did he like me wasting his time, just like they waste mine with every phone call. I said that I have full coverage on a vehicle, and he proceeded to tell me that it would cover the engine and transmission. Im close to 69 and believe they're preying on me..thank you

  

  Business Response

  Date: 04/28/2025

  To Whom It May Concern:

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience.

  Please know that we take concerns like yours very seriously. We have now permanently removed your name and address from our mailing list to ensure you receive no further communications from us. It may take a short time for this change to fully process, but we are doing everything we can to make it immediate.

  We also want to assure you that we do not intend to pressure, mislead, or take advantage of anyoneespecially seniors. Our services are designed to offer optional protection plans to vehicle owners based on publicly available records.

  Thank you again for your time, and we wish you all the best.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made previous requests to be removed from any mailing list, added to dnc list and for information to not be sold or shared. I am continuing to get unwanted scam solicitations in the mail. You imbeciles dont even know who you are marketing, I dont even own a car! The harassment needs to STOP!

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern:

  Thank you for your feedback, and we sincerely apologize for any inconvenience or frustration caused.
  We want to assure you that Evercare Direct is not a scam or engaging in harassment. We are a legitimate provider of vehicle service contracts, and the mailings are part of a general outreach campaign based on publicly available consumer data. We have immediately removed your name and address from our mailing list and flagged your profile to ensure no future communications are sent.

  Customer Answer

  Date: 04/22/2025

  I was told before that no more mail would be sent, yet here we are. You can say whatever you like, but you are a scam and no one wants your junk mail. What legitimate business doesnt put their name or address on solicitations? Thats right, you! The definition of harassment is continuing to contact someone when they have requested multiple times for you to stop. So again, you fit that bill! 
  Do NOT send anymore mail, do NOT share, sell, rent or in any way provide my information to anyone or business. 

  

  Business Response

  Date: 04/28/2025

  To Whom It May Concern:

  We understand your frustration and sincerely apologize for any continued inconvenience.
  Please rest assured that your information has already been permanently removed from our mailing list, and no further mail will be sent. We are not a ******* business operates legally and in compliance with all relevant data and privacy regulations. The mailings are based on publicly available records and are not the result of any information being sold or shared.
  While we strive to ensure immediate compliance with removal requests, mailings are often prepared weeks in advance, which can result in a brief delay before changes take full effect. That said, **** reviewed your record again to ensure your address is fully excluded from all future mailings.

  Customer Answer

  Date: 04/29/2025

  If you were going by public records you would know I dont own a car and havent for a while now so your response is absolutely not true. You harass people with continuous solicitations, just as you have me. I expect no further mailings. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A demand letter for my vehicle VIN and Mileage to try to solicit business. I have no commercial relationship with them and they are only sending this letter in an attempt to cause me as a consumer to pay for a service that they are fraudulently characterizing as mandatory with threats of discontinued coverage and possible penalties.

  

  Business Response

  Date: 04/09/2025

  To Whom It May Concern:

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this situation may have caused. You have been removed our mailing list. Again, we apologize for any inconvenience this situation may have caused.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive scam home warranty notices from this company. I have contacted my reverse mortgage company. They have nothing what so ever to do with this, and agree it is a scam. This needs to stop immediately.

  

  Business Response

  Date: 04/07/2025

  To Whom It May Concern:
  The letter you received is an offer to get your home covered with a home warranty.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message saying I owe them money. I have not asked for any services from ever care protection. In 2024.

  

  Business Response

  Date: 04/04/2025

  To Whom It May Concern:

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the message you received. After reviewing our records, we can confirm that you called in and set up a policy with Evercare Protection on December 13, 2024. The information provided during that call indicates that the policy was initiated at that time. If you no longer wish to continue with the policy, we would be happy to assist you in canceling the policy. To proceed with cancellation and to stop any further charges, please contact our customer service team directly at ************, and they will help you with the process. Thank you for your understanding.

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20 2025, I decided to use this Extended Warranty through Evercare Protection to get my car serviced. I had been paying Evercare for about 4 months of $179.71 to have this extended warranty coverage. I received documents from them in which I will attach. The card gives false contact numbers, such as the claims phone #, to use to get serviced. That number is incorrect. After thr fact, some lady gave me the correct number I had to call to get service. I wrote that number at the bottom of the card. Before bringing my car in for service, I spoke to someone there to let them know I will be bringing my car in for service. I had my own mechanic in mind, but the lady informed me that I had to bring it to a *** dealership since my vehicle is a 2016 *** ***** I also gave this card to the *** dealership to be able to communicate to Evercare Protection so that they may honor my warranty. After a week that my car was at the *** dealership for repairs, the *** dealership was unsuccessful in contacting anyone that had no information on my vehicle. When I contacted Evercare about my warranty, the lady informed me that she had no recollection of me calling in to get authorized for service. She also said there was a mileage discrepancy that would prevent me from receiving service because of the high mileage on my vehicle. When I signed up for this policy, they ask for your current mileage. So why wasn't I denied at the very beginning. They kept taking my monthly payments, knowing that they would not honor the repair of my vehicle. The customer service representatives are rude and obnoxious. Please stop them from messing over people. It's just not right. The *** of Kenner dealership is located on ********************** in ******, *********.

  

  Business Response

  Date: 04/04/2025

  To Whom It May Concern: 

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with our service.  When the policy was initiated, the mileage reported was used to determine eligibility for coverage. However, the mileage discrepancy is the primary issue preventing us from honoring the service request at this time. One of our representatives tried to call you on 3/28 and there was no answer. If you could please give customer service a call back at ************ they will be happy to further discuss this with you. We sincerely regret the difficulties you have encountered and apologize for any inconvenience this has caused. Your feedback is invaluable in helping us improve our services, and we hope to resolve this matter to your satisfaction.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a scam mail to me and warned me my vehicle's warrant was expired. In the phone call, they asked me about my credit card information did not say anything about the charge, and pretended it was complementary provided (fake that it was covered by my vehicle's purchases)After I realized this, I replaced my credit card and they still call me hundreds of times harnessing me to collect my money. Their customer service is not trained and very rude.

  

  Business Response

  Date: 03/18/2025

  To Whom It May Concern:

  We apologize for any misunderstanding or confusion. We are a legitimate company that you have a policy with. We regret to hear that you would like to cancel. If you could please call customer service at ************ they can help get it canceled properly. Thank you.

  Customer Answer

  Date: 03/18/2025

  I have disputed this illegal charge from my credit card side. Just stop phone calls and scam mails to my mailbox. 

  

  Business Response

  Date: 03/25/2025

  To Whom It May Concern:

   I have confirmed that you have been removed from our list per your request.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received up to 10 warranty letters in the mail from this company for a vehicle I do not and have not ever owned. I would like the letters to stop, to have my information removed from the mailing list and deleted from any and all databases permanently. Company is using fraudulent tactics via the US postal service and when called to answer for their letters employees swearing and yelling when asked basic questions

  

  Business Response

  Date: 03/06/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.