Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vitalant

  PO Box 1867 Scottsdale, AZ 85252

• 

  Vitalant

  2523 48th St Lubbock, TX 79413

• 

  Vitalant

  1125 Terminal Way Reno, NV 89502-2114

• 

  Vitalant

  4670 Sparks Blvd Ste 100 Sparks, NV 89436-8225

• 

  Vitalant

  10536 Peter a McCuen Blvd Mather, CA 95655-4128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company makes robo calls dozens of times a month and violates the do not call registry. I have blocked more than twenty originating numbers for these calls. The calls occur mutliple times a day, during and off business hours and on holidays (2x on the fourth of July). There are hundreds of similar complaints on the web demonstrating rampant disregard for the do not call list and a calling pattern that borders on harassment.

  Business Response

  Date: 07/06/2025

  Hello *****,

  I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

  We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.
  
  Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  
  Thank you kindly,
  
  *******
  National ************** CCC
  ******************
  
  Because of you, life doesn't stop.

  Customer Answer

  Date: 07/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly receive calls from Vitalant, at least several times a week. I requested that they remove my number from their list via the ***************************************** email address over a month ago, and I still receive calls. They need to stop.

  Business Response

  Date: 07/06/2025

  Hello ******,

  I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

  We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

  Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  
  Thank you kindly,
  
  *******
  National ************** CCC
  ******************
  
  Because of you, life doesn't stop.

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it does not, I will reopen my complaint, as the BBB has offered 5 days for a response, but the business states they need twice that long to comply. 
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop calling me. I did not add my number to the call list and cannot donate blood

  Business Response

  Date: 07/03/2025

  Hello Jessie,
  
  I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact.

  I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.
  
  We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.
  
  Should you wish to resume donating to contribute towards Vitalant’s lifesaving mission, you may do so via the Vitalant Mobile App from your smart device, by setting up your online account at donors.vitalant.org.
  
  Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  
  Thank you kindly,
  Vanessa
  National Customer Care, CCC
  Vitalant
  
  Because of you, life doesn't stop.
  

  
  

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23547966, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Jessie Smith
  
  
  
   
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated blood when I was in high school (nearly 10 years ago) and I am CONSTANTLY receiving calls from Vitalant. Every single time I receive a voicemail saying Its ***** from Vitalant, sorry I missed your call. First off, I did not call so why does it always say that ??? Ive blocked MANY numbers and I still receive calls all the time. I am sick of being bombarded by these calls. I just want my number completely removed.

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. 
  
  I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.
  
  We sincerely appreciate your previous donation and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.
  
  Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device, by setting up your online account at *********************************.
  
  Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  
  Because of you, life doesn't stop.

  Thank you,

  *******

  National ************** CCC
  ******************
  
  Because of you, life doesn't stop.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being repeatedly spammed with phone calls from Vitalant, despite not having donated blood in years, I mistakenly answered a call today from a number I didnt recognize. It turned out to be yet another Vitalant employee, who immediately launched into a pushy donation pitch after confirming my identity. I politely but firmly explained that I am medically unable to donate and asked to be removed from their call list. Rather than respecting that and honoring my request, the employee had the audacity to demand my medical history so she could take a look and determine if I was really ineligible. This ask is beyond offensive. Vitalant employees are not my doctors, and I do not owe them, or anyone else, for that matter, the details of my brain tumor for the sake of justifying a very clear medical boundary.I flat out said that I was not providing her with my personal and private health information, and reiterated that I was medically unable to donate and wanted to be taken off of their call list. The employees shift in tone made it clear she was irritated by my refusal to comply, and she informed me I may still receive calls while they process the request.This interaction was invasive, inappropriate, and entirely unacceptable. If this is how Vitalant operates with aggressively badgering and guilt-tripping people into donations and prying into private medical matters, then it's no wonder people are turning away from donating blood with them. Their desperation does not excuse their complete lack of professionalism or respect.

  Business Response

  Date: 06/28/2025

  Hello Brianna,

  Thank you for bringing this matter to our attention. I sincerely
  apologize for the disappointing interaction you recently had with our
  representative. Your invaluable feedback is greatly appreciated and will be shared
  with our management team as we eagerly strive to support the critical need for blood
  donations without inducing guilt or overstepping privacy concerns regarding
  your medical history. Your number has been removed from our lists and calls
  will cease immediately.

  We truly hope the best for you during this trying time. Please advise
  should you have any further concerns or questions.
  

  Kind regards,
  

  Melanie, National Customer Care, CCC
  Vitalant 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back when I was in high school (2018 or 2019), I donated blood to Vitalant through a school blood drive. It is now years later, and despite repeatedly requesting to be removed from the call lists, I am still receiving calls multiple times per month, even per week. One of the times I called, I clearly stated that I did not wish to be contacted ever again, but the woman on the other end refused to take me off the list. She claimed she changed it to "one call every three months", which appears to be false, as I have received more than 5 calls from the company since May 30th. Every time they call, I block the number they called from, but a week or so later, the calls start again from a new number. Since calling and saying "stop calling me" obviously doesn't make a difference, I'm hoping this will.

  Business Response

  Date: 06/21/2025

  Hello Kady,

  We also apologize for not honoring your prior request to be
  removed from our calling lists. Although we strive to partner with our
  neighbors to supply lifesaving blood for hospitals and patients in your
  community, it is not Vitalant's goal to disrupt your daily life with unwanted
  contact. We have verified that the number provided is opted out. Please allow
  10 - 12 days for the process to complete and all calls to cease.
  

  We sincerely appreciate your previous donation and for
  allowing us the opportunity to completely resolve this issue. Please advise
  should you have any further questions.
  

  Because of you, life doesn't stop.
  

  Vitalant, National Customer Care, CCC

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was a sophomore in high school, I decided out of the kindness of my heart that I wanted to donate blood to those in need. Little did I know that this would be a terrible mistake that would plague me for nearly a decade. This company has either sold my personal information or hired an outside company to call and ******* people on & on for years to come no matter how many numbers you block, how many times you tell them to stop calling. I have blocked over 25 different phone numbers they have called me with and advised them to stop multiple times and no change. I am absolutely sick of looking at my phone at the end of each day and seeing a missed call everyday for the last 9 years.

  Business Response

  Date: 06/23/2025

  Hello Jaxson,

  Thank you for taking the lifesaving step to donate blood. We are incredibly grateful for your support, and appreciate you bringing this to our attention. Because every two seconds a patient in the **** needs blood, we are passionate about securing blood donations in your community. However, we do not intend to cause disruption nor harassment to your day. We sincerely apologize for leaving a negative impression of our efforts. Thank you for providing your contact phone number to locate your donor profile. We can confirm that your number, **************, has been opted from all calls. Please allow 10 12 days for the process to complete and all calls to cease.
  
  We thank you for your past donation and for allowing us the opportunity to address your concern. Please advise should you have any further questions.
  
  Kindly, 
  
  Vitalant, *********************** CCC
  

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Jaxson Rupert
  
   
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1rst I want to mention I used to b in medical school & 5/27/2025 I visited the Vitalant location on 4th ave downtown Pgh at 12:00 pm to earn a gift card by donating blood and my left hand hemoglobin level was 11.4 and my right hand level was 11.7, too low to donate so that same day I went out & bought iron to increase my hemoglobin level and the next day bought vitamin b12 b/c i wanted to donate platelets and some point. I re scheduled my appointment back at the downtown pgh location for 6/3/2025 at 12:15 pm and gave ****** my right hand to test my hemoglobin level b/c i knew it would be higher than my left and ****** said my level was 11.5, but if my level was 11.7 BEFORE i started to take iron how could it fall to 11.5 so I knew ****** was lying & i stood up to look at my left hand hemoglobin level myself and it said 12.4. I can GUARANTEE my right hand hemoglobin level was 12.5 or higher and I would have been able to donate blood & earn a gift card but ****** LIED so that i would go home empty handed. Like i said earlier I used to be in med school, the systemic blood leaving out ur heart on ur left is gonna have a lower hemoglobin content than the blood on ur right coming from the portal circulation going to the heart 2 b cleaned out by the lungs, THATS Y I GAVE HER MY RIGHT HAND FIRST. Plus, ur left vs right hemoglobin levels might b off by 0.2 to 0.4, it could NEVER be a 0.9 difference between ur left & ur right, ****** LIED BECAUSE SHE DIDNT WANT ME TO RECEIVE THE $30 GIFT CARD. From being in the emergency room to learning what its like on the battlefield I know how important the availability of blood 4 transfusions can b, and lets not start on the heartbreaking St Judes commercials where the need 4 platelets come into play, I am SO ANGRY she lied so that i wouldnt b able to help save a life and I want to know how this situation is being rectified b/c if ****** had the audacity to lie to me as educated as i am who else is she lying to.

  Business Response

  Date: 06/10/2025

  Hello ****,

  Thank you for advising of your experience while attempting to donate blood at our **************************. Your experience in the industry is appreciated and acknowledged. I am grateful for your multiple attempts at donating blood, and I apologize that your donation attempts were unsuccessful. I will partner with the donation center management team for review and resolution of the situation. I invite you to share if you happen to have a picture of the readout and advise if there are further requests.

  Please do not allow the experience to deter you from donation blood to help patients, their families, and friends in your community with your life-sustaining source.

  Your continued support of Vitalant's lifesaving mission is greatly appreciated.

  ******

  National ************** CCC

  Customer Answer

  Date: 06/11/2025

  No I didnt take a picture of my hemoglobin read out because i would never think ur employee would lie to me when Im doing ur company a favor. Next ur not even addressing the issue, Im black I came to donate blood and ur employee said my right arm was 11.5 and when u stood up to look when she read my hemoglobin for my left it said 12.4, AFTER i told ****** that i went out and bought iron and vitamin b12 pills because my last hemoglobin count was 11.4 on my left and 11.7 on my right. This time my left was 12.4 so i guarantee my right side was 12.7, ****** LIED SO THAT I WOULD NOT DONATE. 

  Business Response

  Date: 06/11/2025

  Greetings ****,

  I appreciate your prompt response. In an effort to thoroughly investigate the situation, I asked if there was a picture. No offense was intended. I am equally challenged with low hemoglobin and have been turned away when attempting to donate blood because donating at that time would not have been safe for me. Additionally, I am a black woman who recognizes the importance of collecting blood donations for patients of our demographic in communities throughout *******. Vitalant advocates drawing and supplying blood products to patients of African descent and actively promotes the importance of our lifesaving efforts for all patients. I assure you that the allegation of refusing a blood donation without just cause is serious and any misconduct will be addressed appropriately. 

  I ask that you not allow the experience to deter you from donating blood to help patients who desperately need our continued support. In my experience supplements took a couple of weeks of daily use before my hemoglobin levels were high enough to donate. I experienced different levels when tested; sometimes my right hand produced a higher level and other times the left finger ***** resulted in higher levels. There are many suggestions for raising levels to the required 12.5. I located the Amish Iron Drink of orange juice, black strap molasses, and nut butter (I am vegetarian) recipe via a ****** search and this works best for me when I drink it daily for 1 to 2 weeks prior to donating. 

  Again, I am partnering with the leadership team at the donation center for review of how you were treated during your visit. I invite you to respond with any additional questions or concerns and rest assured, I am working on your behalf. 

  Thank you for your partnership with Vitalant. 

  ******

  National ************** CCC

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stop calling me!!!!!!!!!!!

  Business Response

  Date: 05/29/2025

  Hello ******,
  
  We sincerely apologize for the inconvenience and frustration caused by the unwanted calls. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.
  
  We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  

  Kindly,
  

  Vitalant, *********************** CCC

  
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the removal of my phone number from Vitalants call list. For nearly two years, I have been receiving frequent calls for 2 years sometimes multiple times per day from this organization, despite never having donated blood through Vitalant or knowingly provided my contact information.I have repeatedly asked the phone operators to remove my number from the system, but these calls have continued without resolution. I kindly request that my number be permanently removed from all calling lists immediately.

  Business Response

  Date: 05/27/2025

  Hello ********,
  
  Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.
  
  We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
  
  Kindly,
  
  Vitalant, *********************** CCC
  

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******