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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      4119 Broad St Ste 100 San Luis Obispo, CA 93401

    • Vitalant

      256 E Winnie Ln Carson City, NV 89706-2251

    • Vitaliant

      1400 6th Street Mcallen, TX 78501

    • Vitalant

      200 Airport Plaza Midland, TX 79701

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to donate well over 10 years ago and they won't stop calling me. I asked to be taken off the list. I have blocked 15+ numbers and they keep harassing me.

      Business Response

      Date: 05/30/2025

      Hello *******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for not honoring your earlier request to stop all calls. We have researched this matter thoroughly and located your donor profile with your contact information. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated through work, now I get constant calls from ***** at Vitalant. Block one number and another one pops up. No account created and I'm not going to give more information for more stalking. Please make this stop.

      Business Response

      Date: 05/23/2025

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize that you have received excessive phone calls. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We would like to research this further and opt your contact information from our call system. The phone numbers provided in the complaint were not found in our systems. Will you please respond with the phone number(s) receiving our calls? This will allow us to locate the donor profile(s) and stop future calls.

      Again, we truly apologize for the frustration caused by our calls and will work promptly to resolve your concern. We look forward to receiving your response.

      Vitalant

      National ************** CCC

      Customer Answer

      Date: 05/24/2025

      ********** I get calls multiple times a week. Always ***** from Vitalant

    • Initial Complaint

      Date:05/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood to Vitalant during blood drives when I was in high school.This was nearly a decade ago and have received frequent harassment phone calls ever since.I have informed Vitalant numerous times I am on *** Do Not Call registry and that they are not to call me.The constant harassment to donate has made sure I will never donate again.

      Business Response

      Date: 05/23/2025

      Hello *******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls and truly regret the negative impression it has made towards donating blood.  

      Because blood is needed every two seconds, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community. However, we do not intend our contacts to disrupt your daily life. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 05/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *****

       

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on the no call list and Vitalant keeps calling me from *****************, ********** and other numbers. Ive blocked them all but then they just call from new numbers

      Business Response

      Date: 05/19/2025

      Hello *****, 
       
      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,
      Vitalant
      National ************** CCC

      Customer Answer

      Date: 05/21/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********

       

    • Initial Complaint

      Date:05/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am yet another person receiving regular and unwanted calls from constantly changing numbers seeking a blood donation, even following a recent donation when I wasnt even eligible. Nobody wants these calls, its an annoying business practice that is a root of many of these complaints but that hasnt changed their practices.

      Business Response

      Date: 05/13/2025

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out today Tuesday, May 13th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not donated with/for Vitalant in well over 9 year yet they will not stop calling me! At first, I did the polite thing and told the callers I no longer am donating to please remove me from the mailing list. I've logged into my account and deactivated it. I've blocked the numbers but, they constantly call from different numbers! There are days I get up to 20 **** calls from them! Calling them does zero good because if it did I wouldn't be filing this complaint! This company should be going to the state's attorney office for harassment via phone calls!

      Business Response

      Date: 04/24/2025

      Hello ******,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out today Thursday, April 24th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last time I donated blood with this company was in 2018, 7 years ago, and I have moved to a different state which has no Vitaland locations. However Vitalant will not stop calling me, I have blocked countless phone numbers and answered and told them I no longer live in a state with Vitalant and was promised I was taken off of the call list, but Im still called almost daily by them. At this point its harassment, they call with a different number each time because they want to get around being blocked. Even if I did live in a state with Vitalant, I would never even consider going to them. I donated blood when I was a minor, and am now being harassed to give them more. This is an abhorrent business practice that will only deter people from donating blood again.

      Business Response

      Date: 04/14/2025

      Hello Destiny,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out today Monday, April 14th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have donated blood at least 5 years ago but Vitalant wont stop calling me. Despite me calling Vitalant to opt out and blocking their number, they still call me through different numbers. This is plain harassment and Vitalant knows what they are doing. I feel stalked and harassed, and if this doesnt stop for good I might have to take legal action to make sure I am not being harassed anymore.

      Business Response

      Date: 04/05/2025

      Hello *******,

      Thank you for taking the time to bringing this to our attention. We sincerely apologize for not honoring your request to stop all calls. We have researched this matter thoroughly and located your donor profile with your contact information. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC


      Customer Answer

      Date: 04/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *********

       

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant is a predatory business pretending to be a charity, it harasses not only it's own client base but also uses lists of phone numbers to cold call anywhere from daily to weekly and annoy people. When asked to be taken off this list, Vitalant lies to you and says their system takes a while to update. This is not true. They WILL continue to call you, using different numbers so that you cannot block them. Scammers in ***** can get away with this, but how is it a "Charity" with a BBB rating in ******* can do this and still have an "A-". Disgusting by both BBB and Vitalant to not actually address these numerous complaints.

      Business Response

      Date: 03/22/2025

      Hello *****, 

      We sincerely apologize for the inconvenience and frustration caused by the unwanted calls. We thank you for including your phone number and can confirm that it has been removed from our system; all calls will cease immediately.

      We are grateful for allowing us the opportunity to resolve your concern. Please advise if you have any further questions.

      Kind regards,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is the worst. I donated about 7 years ago, and have been getting spam calls from them ever since. 3-7 per week, every week. I don't even live within 3 hours of a donation center any more. I block their numbers, and they call from new numbers.I've called 4 or 5 times over the years asking "*****" to take me off his list of automated calls. The **** tell me I have to wait "10 business days to be removed". Yet I'm never removed and keep getting calls. They act quite hostile towards me too. Incredible. There are lots of better donation centers available.Again, take me off your call list!

      Business Response

      Date: 03/16/2025

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out on Friday, March 14th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    Vitalant is NOT a BBB Accredited Business.

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