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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      4119 Broad St Ste 100 San Luis Obispo, CA 93401

    • Vitalant

      256 E Winnie Ln Carson City, NV 89706-2251

    • Vitaliant

      1400 6th Street Mcallen, TX 78501

    • Vitalant

      200 Airport Plaza Midland, TX 79701

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Frequent, harassing phone calls and voicemails with no option to unsubscribe. Have blocked number but unable to block receiving voicemails

      Business Response

      Date: 08/08/2023

      Hello *****,

      I appreciate your notification and sincerely apologize for the unwanted calls and voicemails. I have updated your file to reflect your request. It is not our intention to disturb potential donors with repeated attempts to secure blood for hospitals and patients in your community, but our goal to support our lifesaving mission. Please accept our apologies and reach out to us should you wish to donate blood and partner with us in our important mission. Thank you for your understanding. 

      Have an amazing day, 

      Tamela 

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant Blood Banks call me day and night. I have blocked 50 phone numbers and they still come through on new numbers. Its harassment and has been going on for two years. I have unsubscribed countless times via email. I have asked that they stop calling and they say they will remove me from their list and they never have. I get these calls every single day and night.

      Business Response

      Date: 07/19/2023

      Hello *****,

      Thank you for your donation support. We sincerely apologize that you have received calls after requesting to be removed from our lists. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We can confirm the number provided in the complaint is now opted from receiving calls. Please allow 7 10 business days for the process to complete and all calls to cease.

      We thank you for answering our past calls for help and would greatly appreciate having your lifesaving support again. Should you wish to resume donating, you may set an appointment via the Vitalant Mobile App or from your donor portal account at donors.vitalant.org. Also,you are welcome to email us at ******************************************************* for assistance in scheduling.

      Again, we thank you for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind Regards,

      Vitalant
      National Customer Care

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have donated blood with this company. Now I receive calls multiple times a week, have blocked numerous numbers and still keep getting more. Even if I am not eligible to donate because I recently did, I still receive calls.

      Business Response

      Date: 07/12/2023

      Hello *****,

      We sincerely apologize that you have received multiple calls during the week. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. Thank you for providing your contact information. I have verified that the number provided in the complaint is opted from calls. Please allow 7 10 days for the process to complete and all calls cease.

      We appreciate your past donations. Should you decide to return to donate, we would be grateful for your support. You can schedule an appointment via your online account at donors.vitalant.org or email *******************************************************.

      Your donations truly save lives. Thank you for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.

      Kindly,
      Vitalant

      Customer Answer

      Date: 07/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont even remember donating blood with these people in the first place, but they call me every two days on the phone and leave messages soliciting platelet donations. I finally answered the phone today and told the representative that they need to remove me from their list as I dont even live in the state anymore and dont need to be called every two days, and the representative responded Did you tell anyone you were called every two days? Did you tell anyone you moved out of state? And then hung up on me. Which was.odd. Why on Earth should I be obligated to inform a blood donation company of my moving plans? This harassment shouldnt be happening to anyone, anywhere, period.

      Business Response

      Date: 07/12/2023

      Hello T L,

      Thank you for bringing this incident to our attention. We do not condone rude behavior in any form and sincerely apologize for the treatment you received. We will work to provide the necessary coaching and continued training to ensure all donors receive the utmost attention and care. We also apologize for the inconvenience caused by our calls. I have verified that the number provided in the complaint is opted out. Please allow 5 7 days for the process to complete and all calls cease.

      We are truly grateful for your previous donations.If you visit a state where Vitalant is located, please considering donating.You can set up an appointment via your online account at ************************************ by emailing us at *******************************************************.

      Thank you for allowing us the opportunity to make this right. Please advise should you have any other questions.

      Kindly,
      Vitalant 

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood through Vitalant and now they call me all the time. I will donate when ** ready but disrupting my day with these frequent calls will not endear them to the public. It is very annoying. I understand the importance of this service but you need to respect your potential donors privacy. I see that a lot of people complain about this so why dont you discontinue this practice and find a way to reach people without turning them off by bothering them so much?

      Business Response

      Date: 07/07/2023

      Hello *****,

      We sincerely apologize that our efforts have created a negative view of our organization. We have an emergency shortage for all blood types and the donations we receive are being sent to hospitals quicker than they are coming in. Without more blood, our hospitals run the risk of delaying patient treatment. This drives our passion to secure blood on the shelves. However,our goal is not to disrupt your daily life with unwanted contact. If you would like, we have options to push off calls for 3, 6, or 12 months. Please contact us at ******************************************************* to let us know of your preference. We truly appreciate your last donation and hope that you will return to donate again.

      Thank you again for allowing us the opportunity to address your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant
      National Customer Care

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to donate blood one time. I never gave them permission to constantly harass me. I get a minimum of 3 calls daily and sometimes more. They always call from a different number. I have now spoken to 6 different people and told every single one of them to stop calling as I am on the Federal Do Not Call List. Two of the people apologized and said that they've heard that a lot. They have indicated they would pull me off the contact list. Then the next day, another 3-6 phone calls. It is now disrupting my day. I was waiting for an important call from my doctor and answered the phone thinking it was my doctor. Then I got stuck on the phone as my doctor was calling. It took me another hour to get back in touch with my doctor. This needs to stop. I have never seen non-compliance this bad ever.

      Business Response

      Date: 07/07/2023

      Hello ******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by undesired calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. We also apologize for not properly advising that it takes our systems 7 10 businesses day to process and for all calls to cease. We will provide coaching and continued training to our team members to ensure excellent donor care. I have verified that the number provided in the complaint has been removed from all contacts immediately.

      We thank you for your previous donation and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may set up an appointment via your online account at donors.vitalant.org or emailing us at *******************************************************.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,
      Vitalant

      Customer Answer

      Date: 07/07/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Dakota *****

       

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood at Vitalant several years ago and they still call multiple times a week soliciting blood donation. I have blocked at least 20 of their phone numbers and they keep calling from new numbers, leaving robo voicemails.

      Business Response

      Date: 07/06/2023

      Hello **********,

      We sincerely apologize for the inconvenience caused by undesired calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. I have verified that the number provided in the complaint is opted out. Please allow 7 10 days for the process to complete and all calls cease.

      We thank you for your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may set up an appointment via your online account at donors.vitalant.org, or emailing us at *******************************************************.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,
      Vitalant

      Customer Answer

      Date: 07/07/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************************

       

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are constantly calling me. I block the number and they call from another one. I am sick of being harassed on a near daily basis. I asked them to stop by text and call and they still call me.

      Business Response

      Date: 06/24/2023

      Hello *****,

      We sincerely apologize that our efforts have created a negative view of our organization. While we are passionate about securing blood donations for patients in your community, our goal is not to disrupt your daily life with unwanted contact. We can help opt you from receiving calls. We were unable to locate a donor account with the phone number provided in the complaint. Will you please email us at ******************************************************* with your date of birth and the phone number that is receiving our calls? Once we receive your response, we will update your contact preference. Please allow 7 10 days for the process to complete and all calls cease.

      Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device, by setting up your online account at donors.vitalant.org, or emailing us at *******************************************************.

      Thank you for allowing us the opportunity to completely resolve this issue.

      Kindly,

      Vitalant
      National *************

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business called me 10 times just today. They're being blocked by my spam filter, however I still see the blocked calls. They need to stop calling all day long. It is excessive, inappropriate, and is an abuse of privacy.

      Business Response

      Date: 06/17/2023

      Hello Ally, 

      Thank you for reaching out and alerting us of this issue. We sincerely apologize for the inconvenience. We researched our systems and located the erroneous calls that were made. We have corrected this problem and you will not receive these calls again. If you have any further questions or concerns regarding this matter, we ask that you email ** directly at ********************************************* and we will assist you immediately.

      We would appreciate having your donation support during this time of critical need for blood. Will you please consider rejoining Vitalants lifesaving mission? You may set up your next appointment by creating an online account at donors.vitalant.org. 

      Thank you again for allowing ** the opportunity to resolve this error. Because of you, patients live to see another day.

      Kindly,

      Vitalant
      National Customer Care

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely despicable abuse of privacy policy and misuse of customer information. I have blocked SEVERAL numbers and yet they continue to call and leave numerous voicemails even though I do not respond. I gave blood at work in 2018 and never again. Since I am not an actual customer I do not have an account from which to unsubscribe. Pls. Make. Them. Stop.

      Business Response

      Date: 06/08/2023

      Hello ********, 

      We sincerely apologize that our efforts have created a negative view of our organization. While we are passionate about securing blood donations for patients in your community, our goal is not to disrupt your daily life with unwanted contact. I have verified that the number provided in the complaint is now opted out from all calls. Please allow 7 10 days for the process to complete and all calls cease.

      We appreciate your previous donation and would truly like to rebuild our relationship by resolving any issue that *** have resulted from that experience. We invite you to email ** at ******************************************************* with your concerns. 

      Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you *** do so via the Vitalant Mobile App from your smart device, by setting up your online account at donors.vitalant.org, or emailing ** at *******************************************************.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly, 

      Vitalant
      National Customer Care


      Customer Answer

      Date: 06/09/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    Vitalant is NOT a BBB Accredited Business.

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